“I wish I could leave a review of the product. Unfortunately it was never delivered and I’ve yet to hear back from hydrojug after reaching out and filing a claim with usps.”
“I can't review it cause I haven't received it. I did email them about it but not luck at all with a response. I am going to see what I can do about my payment.”
“I didn’t receive my jug yet how you guys expect the feedback. Its been 2 weeks now to order that but no response. Let me know when its coming my email: lovesinghji08@gmail.com”
“The stainless steel hydrojug is poorly made. The lid is so finicky and leaks easily. There is a straw included, but you still have to tip the jug each time to drink, which is the worst part probably. The straw is also not long enough to reach the bottom 1/4 of the jug so it’s pointless to have such a large bottle when you can’t even drink all of it. The ice really doesn’t last longer than 6-8 hours. Save your money and buy something else and more affordable.”
“I never received my package and when I tried to reach out to Hydro Jug, i got an automated response that was no help nor answered my question. I reached out again asking for a refund for not receiving my purchase and i also did not get a response. I am very disappointed because i was very excited to try their new 40oz traveler.”
“I am not happy about the delivery time. I placed an order on 1/13 and it is February already. Still have not received my order. The tracking for my order is still saying waiting to be picked up since 6 days ago. At this point I’m not excited about my order any more. If I don’t get my order in the next week I’m going to need a refund.”
“I got charged for cups and straws but it has been over a month since the order and nothing received. I complained and got no response at all. I have tried everything to get in touch and literally not a single email or comment back. I expected at least a response, reshipment or refund. Very disappointed.”
“Mold collects in the lid where you can’t reach to get it cleaned. Was told I will get a replacement lid.. zero lid to be delivered. Was also told to wash the lid often? Obviously I was my cup!! Gross!!”
“Awful! I wrote to this company via email 3 times and sent multiple instagram messages regarding my order trying to cancel it. It took over 2 weeks to get this (even tho it was to ship in 1-4 business days.) Customer service was ZERO help and they just stopped responding to my Instagram messages (which is apparently the only way you can get in touch with them.) And on top of all that, the cup leaks! And you have to pay for returns too so I've literally lost $40 on this plus the return fees. It's like this company takes no responsibility. Last time I will order anything from them. To be honest, I'll be surprised if this review even makes it to the website. Im sure they won't allow it up, they won't allow the truth to be posted.”
