“I cant rate your hydrojug… coz i never received it. Its been 2 weeks since i placed my order… received an email saying its been shipped but when i track it says information unvalid….dont know what i have to do to receive my order”
“How am I supposed to be reviewing an item that hasn’t even arrived. I definitely wanted to think this would be a great alternative to a STANLEY cup but I guess I’ll just stick to them. This is ridiculous! It’s been almost 3 weeks.”
“I have yet to receive my item. Customer support says it’s out of their hands. Item purchased on the 21st of January. Label created with USPS on the 24Th. They are still awaiting the item. No movement at all in transit.”
“I placed the order on 1/12/24 for a birthday gift on 1/27/24. The item didn't ship until 1/23. How does a package not leave the wearhouse for 11 days?!! Once it was picked up by OSM WORLDWIDE it took 8 days to get to USPS and was finally delivered on 1/31/24. They need to tighten up their processing time and get rid of OSM Worldwide.”
“I placed my order 3 weeks ago. Took forever to ship out and has never arrived I have emailed, but no response. My package says it’s in another town and hasn’t moved for 4 days”
“The customer service is severely lacking. You can never get ahold of anyone on the phone and they don’t answer their customer service email. If they do it’s an automated message. My item had not shipped yet and I just needed to update my address. So now I paid for a product and don’t have it.”
“My experience has been absolutely terrible. I placed an order over 3 weeks ago for 2 day shipping and I have not received anything and customer service takes more then 3 days to reply to any email.”
“I ordered this January 10th. I live in a popular area no shipping ever has taken this long and for a cup I feel like it’s not worth the wait. February is tomorrow, and I have heard nothing back. Tracking is misleading, not much information.”
