“Absolutely love the stainless steel 64oz jug! EAST TO CLEAN so no mold builds up! Great handle for carrying and awesome straw! UNFORTUNATELY the TRAVELER cup is not the same! IT IS VERY VERY difficult to truly clean. I’m sure they have seen the TikTok’s about this issue since they posted a video on their YouTube page. I bought the tool they recommended and followed EVERYTHING mentioned in the video. NOPE. DOES NOT DO THE JOB! The mouthpiece is WAYYYYY TO difficult to take apart to truly clean everything. Which is important since there is always some liquid in it. Allowing mold to build up very easily. At the price point I am paying for these water bottles/ cup ID EXPECT there to be a PRACTICAL way of cleaning. And if the ONLY way to clean it is with this special brush then they should include it. However I don’t think they realized how difficult it is to clean and made the YouTube video after. Disappointed is an understatement since I was liking the cup compared to their competitors like hydroflask, Stanley, ect. Want MY RECOMMENDATION? SAVE YOUR MONEYYYYYY!!!!! At least other companies ensure their products have a practical design for DAILY cleaning.”
“Waited for my traveler to get delivered only for the lid to be impossible to unscrew i’ve been trying for days and still no one has responded back to my email.”
“Horrible. Took 3 weeks to ship when it says on website 3-5 business days. Was hard to get a hold of someone and when I did they didn’t answer my questions. Finally says shipped a week ago and no update on shipping in 5 days. No response from hydrojug. Very disappointed.”
“I am receiving an email about if I am enjoying my cup yet I STILL have not received it and I have already sent emails to customer service. I would have never ordered if it was going to take so long to even receive it.”
“Wouldn’t know how the product is as I haven’t received it after ordering 21 days ago! Reached out and they said it would be 5-10 days to ship and I was already at 12 days since I placed the order. No sorry nothing, not happy with the customer service or ship time. Won’t be ordering again, Stanley I can at least get within a good time frame or with helpful customer service.”
“i ordered my jug on the 14th abs still haven’t not received it… i got an email asking
me to review a product i still haven’t gotten so not much to review.”
“I was excited for my first Hydro Jug Tumbler. I was replacing my Stanley. The cup would have been everything I wanted but it came dented. I still haven’t heard back from customer support on the issue. Disappointed.”
“One star for now, I haven't even received my new Hydrojug and I ordered it Jan 10th. Very little updates, it's now been shipped and no delivery date has been set. I'm able to loosely track it and yesterday it made it to my state, now it says it's 2 states away. I'm not happy so far.”
“I ordered almost a month ago, shipped finally after 3 weeks, but still sitting at same location for almost a week now… and it still has not been delivered… I was very excited for this cup, but I still haven’t been able to get my hands on it. Customer service is of no help either. The whole experience is disappointing.”
