“My order was wrong and I still have yet to hear from y'all. You would think y'all would have a customer sevice portal versus waiting until y'all decide to email.”
“I want to love the Hydojug Traveler. But there's a couple of things. The straw is too long. It's hard to drink out of. The straw is flat on the bottom of the jug. I have tried everything. Making sure it's pushed all the way into the lid. I'm afraid to cut it because it might break. I got out some fine grit sanding paper and went to town on the straw. But it only helped a little. I also received a free straw, which I thought would be nice. But it doesn't go to the hydrojug traveler. It goes with another water bottle i don't own. I can't use it. 😕”
“This cup does not leak which is exactly what an always on the run mom of 3 needed the color is very pretty and I love that the straw is protected not always up on the air.”
“Limited availability of products on website. Extremely slow shipping and turn around. Poor customer service response time. You need a customer service phone line that someone actually answers!”
“Such BEAUTIFUL colors!!!
These Tumblers are Amazing!! Truly are leak proof, keep ice for days, & love that the lid will easily screw on for right or left handed people!!
Highly recommend to anyone and everyone!!”
“They have a great product but they are lacking in service. Shipping takes forever. I wait 4 weeks for my last order. I would be fine with this if they would tell you that shipping takes that long before you place the order. My last order was also incomplete. I did get a reply that the part of my order that was missing would be shipped. It’s been 2 weeks and I don’t have the rest of my order.”
“Stanley who???? Hydrojug is the next "IT" thing! Everything about the traveler cup is stylish, functional, and made to make sense with life! Beautiful colors and the best thing... 100% LEAK PROOF!!!! Also love the rubber base instead of metal clinking on surfaces.”
“Absolute best cup in the world. I tell everyone to buy it!! It doesn’t spill a single drop and I love the rubberized bottom. The customer service was amazing too and I really will just never buy another cup.”
“Not pleased so far honestly. I placed an order Nov 30th, 23 for 2 travellers, both colours that I really wanted. One in stock, one on pre-order, and the time that my preorder finally came in, January 19th of 24… the other color was sold out, so they refunded me. I emailed in to inquire, and advised my disappointment. And it took a week before anyone got back me, and in the meantime, I ordered another 2 traveller cups. They give me a discount code, to use, AFTER I ordered a second time. I replied, asking if they could please just ship all of my cups together, and refund the second shipping fee, and I didn’t hear back from anyone till after my 1st cup shipped. And then was informed, no, it’s not possible.
Now I’m getting a request for a review, before I’ve even received 1 of my 3 traveller cups. Honestly, super dissatisfied with the experience and disappointed in the service of this company. Which is too bad, as I was going to talk to my boss about ordering these for our client gifts.
The cups may be great - but I’ve been left with a sour taste in my mouth from the experience.”
