“I ordered 3 cups on January 9th, I sent an email to cancel my order on January 18, my shipment was sent out on January 23 despite me asking to cancel (no one has responded to me), and my shipment says delivered on January 27. I have not received the actual shipment. It is nowhere to be found despite it saying delivered. I have sent this to customer service, and hopefully this time they will respond and refund my money at this point.”
“Hydro Jug did not acknoledge my return, has cost me time and attitional money for a return. I wouldn't waste your time with their poor customer service, it take days to get a responce via email and they dont have a phone opportunator withing the phone lines when you try to call.”
“Absolutely love this tumbler. I was fed up with my kids knocking over another very popular brand and spilling it. I needed something durable and leak proof. I love the soft bottom as well. I only took off one star because the shipping was ridiculously long. About 2 weeks. Insane.”
“First order with this company and never received my product. Made multiple attempts to contact company via different platforms/ contact methods and no response. Not a good experience. Don't recommend ordering from them. Will update my review if I ever get a response or product.”
“My order was wrong and I still have yet to hear from y'all. You would think y'all would have a customer sevice portal versus waiting until y'all decide to email.”
“I want to love the Hydojug Traveler. But there's a couple of things. The straw is too long. It's hard to drink out of. The straw is flat on the bottom of the jug. I have tried everything. Making sure it's pushed all the way into the lid. I'm afraid to cut it because it might break. I got out some fine grit sanding paper and went to town on the straw. But it only helped a little. I also received a free straw, which I thought would be nice. But it doesn't go to the hydrojug traveler. It goes with another water bottle i don't own. I can't use it. 😕”
“This cup does not leak which is exactly what an always on the run mom of 3 needed the color is very pretty and I love that the straw is protected not always up on the air.”
