“I thought I got scammed. The communication with the company was non existent. I tried emailing, texting and calling. The only reason I gave two stars was bc the cup FINALLY came in and it’s nice, but I would not recommend this company bc there is nothing stating orders are delayed.”
“Haven’t received hydro jug and it’s been over 3 weeks. When coming from a third party and tracking it, it seems to sit for several days before going cross country.”
“Great packaging upon receiving my product. I had ordered a few times before and always received my order rather quickly but this time was the longest as it took a full 10 days to ship but once shipped I received within a few days.”
“I truly love my traveler hydro jug. I love the inbuilt straw , and the fact that it doesn’t spill. The color is really pretty and love the handle.
I understand they were very busy during their online sale but it will be really nice if their shipping was a little faster. Other than that, I 100% recommend the traveler, can’t wait for more seasonal colors to come out!”
“Great products - awful delivery and shipping time. I have ordered 2 seperate times now - probably will not order from the site again due to way too long of shipping and delivery times.”
“Love love the traveler tumbler….it is leak proof and keeps my drink cold for a very long time!! Best cup I own!! I will definitely be getting more when the get kore colors available!!”
“Such a nice water bottle! I love that I can throw it into my Tory Burch tote and I don't have to worry about it leaking. Way better than the competition.”
“Aboslutley loooove my TRAVELER! The top is very easy to open and clean. Keeps my ice in for a little longer than 18 hours, with water from the day before. I ordered on Jan 9th and recieved them on Jan 30, and that was paying more for quicker shipping...
I am currently comparing the Hydrojug Traveler's to the Brumate Era's. Soooo far the traveler is taking the trophy. It doesn't leak, I have not take the straw apart to clean it yet, that is where the Brumate irritated me. Once I took the lid apart to clean, it leaked water after that. It is only a very small drip, but it is advertised as ZERO leaking.”
“This water bottle is going to be great for the family and beach days!!! It’s easy to drink from. It looks great and the fact that they have cute accessories for this one to be able to wear it as it is heavy is even better.”
“I love my cups so much, the colors and quality is amazing. I have 4 so far but will not be getting more due to the awful customer service. I have been trying to get an issue resolved since 1/16/24, it is now 1/30/24. I just wanted to purchase a new lid as mine arrived damaged to my favorite color cup. I was told I could get a mismatched lid, but I dont want something that does not match. Then I was told I could get a different cup but have not heard back for a few days. The cups are great, but if you have an issue youre screwed.”
“I love my hydrojug! The rubber base is so quiet which is great when my baby is sleeping. It fits nicely into my cup holder so I can bring it with me wherever I go.”
“Someone please stop me from purchasing so many! I have bought one for every member of my family because I love them so much! They are leak proof, they’ve survived flying off a car roof at 25 miles an hour, and they look amazing and my ice lasts for 72 hours! Save me from myself as this is my 5th order. Signed a very happy hydrated but fiscally irresponsible healthcare worker.”
“This was my first experience getting something other than the jugs and sleeves from Hydrojug. I have never been more disappointed by an online purchase than the Teal Traveler. The color of the picture versus what I received is INSANE. It looks completely different from the picture AND is not a color I would ever describe as teal. Pretty bummed because teal is my favorite color so I waited around on the travelers until they came out with the color, but what a waste. Nothing more annoying than poor photo representation of products online when that's the only way to purchase them.”
