“I ordered almost a month ago, shipped finally after 3 weeks, but still sitting at same location for almost a week now… and it still has not been delivered… I was very excited for this cup, but I still haven’t been able to get my hands on it. Customer service is of no help either. The whole experience is disappointing.”
“I have ordered my hydro jug on January 8. It’s now January 31, and there is not update of when I will get it or where it is. No estimated delivery date.
It’s extremely frustrating to be excited about a product and be told it’s shipped (when you pay for shipping) and unable to track. Will consider other companies before ordering another time from Hydrojug.”
“Color from the website and what I received is way off. It looks like 2 totally different colors. Didn’t like how it never gave me a estimated delivery date”
“The traveler jug is AMAZING. I never thought I would be a big tumbler kind of girl but this truly is genuis. Doesn't spill, easily travels and I can get 3 of these in a day!”
“Customer support is great and quick to fix any issues. The hydrojug itself is amazing. Doesn’t leak, and is the perfect on-the-go bottle. I would buy 10 more.”
“I still have not received my Hydro Jug...hard to provide a review when I still have not received it. It has taken far too long, and I'm trying to be patient.”
“Absolutely love my hydrojug traveler(got it on Amazon and it arrived in 2 days). And so far liking my shaker! The only thing that would actually keep from purchasing again from their site is that they have the slowest shipping speed out of any company I have ordered from. My product was in stock when I ordered, but I ordered during a sale, and my shaker cup took 3.5 weeks to arrive. Once they shipped it, it showed up in 3 days, but it took them forever to actually print the label and mail it. They say it will take 5-10 business days to ship during a sale, but not only did it go over the 10 days, when I emailed them asking for an update after the 10 days had passed, I had to email them twice asking for an order update before getting a response and the responding person was not very compassionate or friendly. They just told me, along the lines of, “As you can read in the order confirmation email, orders can take up to 10 days to ship.” And then after they replied to my email, my label was printed. Not sure how much longer I would have ended up waiting had I not emailed them and they printed it in response to my email.
Great product, but I will aim to order through Amazon instead of their site for better shipping times and better customer service should I ever run into an issue with my order. Based on their response to me, I’m not sure how well they would be with damaged or defective items should I ever receive, and I know Amazon is great with those kinds of things. So yeah, I recommend, but not from their website. 😂😬🫠”
“Love this more than my Stanley. It doesn’t spill if you tip it over. Love the seal it has to keep liquid in and the straw is great because it folds down keeping debris out of it when not in use. Ditching my Stanley’s for the Hydrojug for sure. Now my whole family wants them.”
“The product by far is bar none the best jug ever that I’ve purchased. One of my items was not in the box at the time of delivery. Plus, I ordered my products on 1/4 only to receive them on 1/30/24. My order had no special order items in it. That truly upset me! Yet, I’m grateful for finally receiving my stuff.”
“i love this tumbler. my only issue with it is it scratches very easily. i have had it for a day and have been very careful and there are still many scratches.”
“I love the traveler hydro jug! This is my second one that I bought. They’re my favorite cup to use! But shipping on them takes forever! I waited 3 weeks for mine to come in. Same thing happened with the first traveler I purchased. Rating hydro jug 4 stars bc of shipping.”
“The hydrojug traveler is the best water bottle I've had thus far! Haven't tried any of their other stainless steel before, I have tried the plastic jug and wasn't a fan cause I'm an ice water drinker.”
