“The cup itself is amazing but the shipping part of my order was TERRIBLE… I never got any notification of my cup shipping till AFTER it was DELIVERED!!! It showed up on my doorstep 2 weeks after the order was placed with no notification it had even shipped.”
“One star for now, I haven't even received my new Hydrojug and I ordered it Jan 10th. Very little updates, it's now been shipped and no delivery date has been set. I'm able to loosely track it and yesterday it made it to my state, now it says it's 2 states away. I'm not happy so far.”
“I love this so much! I wish I would have gotten this way before I invested all that money into the Stanley's. Yes they are great, but the hydro jug is spill proof, easier to handle and keeps my drinks colder than aly other cup I've tried. I love it and plan to buy more!”
“I ordered almost a month ago, shipped finally after 3 weeks, but still sitting at same location for almost a week now… and it still has not been delivered… I was very excited for this cup, but I still haven’t been able to get my hands on it. Customer service is of no help either. The whole experience is disappointing.”
“I have ordered my hydro jug on January 8. It’s now January 31, and there is not update of when I will get it or where it is. No estimated delivery date.
It’s extremely frustrating to be excited about a product and be told it’s shipped (when you pay for shipping) and unable to track. Will consider other companies before ordering another time from Hydrojug.”
“Color from the website and what I received is way off. It looks like 2 totally different colors. Didn’t like how it never gave me a estimated delivery date”
“The traveler jug is AMAZING. I never thought I would be a big tumbler kind of girl but this truly is genuis. Doesn't spill, easily travels and I can get 3 of these in a day!”
“Customer support is great and quick to fix any issues. The hydrojug itself is amazing. Doesn’t leak, and is the perfect on-the-go bottle. I would buy 10 more.”
“I still have not received my Hydro Jug...hard to provide a review when I still have not received it. It has taken far too long, and I'm trying to be patient.”
“Absolutely love my hydrojug traveler(got it on Amazon and it arrived in 2 days). And so far liking my shaker! The only thing that would actually keep from purchasing again from their site is that they have the slowest shipping speed out of any company I have ordered from. My product was in stock when I ordered, but I ordered during a sale, and my shaker cup took 3.5 weeks to arrive. Once they shipped it, it showed up in 3 days, but it took them forever to actually print the label and mail it. They say it will take 5-10 business days to ship during a sale, but not only did it go over the 10 days, when I emailed them asking for an update after the 10 days had passed, I had to email them twice asking for an order update before getting a response and the responding person was not very compassionate or friendly. They just told me, along the lines of, “As you can read in the order confirmation email, orders can take up to 10 days to ship.” And then after they replied to my email, my label was printed. Not sure how much longer I would have ended up waiting had I not emailed them and they printed it in response to my email.
Great product, but I will aim to order through Amazon instead of their site for better shipping times and better customer service should I ever run into an issue with my order. Based on their response to me, I’m not sure how well they would be with damaged or defective items should I ever receive, and I know Amazon is great with those kinds of things. So yeah, I recommend, but not from their website. 😂😬🫠”
