“I ordered the Hydrojug for a birthday present for myself. I ordered it on 1/16 eith expedited shipping. No where during the entire ordering process does it say anywhere about their shipping times. I paid for 2-3 day shipping, $12. It came 1/27! The re is nothing about their shipping policy until after your purchase is complete! I was pretty bummer out. I never got an email response from anyone, just an automated email about their shipping policy.”
“Horrible. Took 3 weeks to ship when it says on website 3-5 business days. Was hard to get a hold of someone and when I did they didn’t answer my questions. Finally says shipped a week ago and no update on shipping in 5 days. No response from hydrojug. Very disappointed.”
“I am receiving an email about if I am enjoying my cup yet I STILL have not received it and I have already sent emails to customer service. I would have never ordered if it was going to take so long to even receive it.”
“Wouldn’t know how the product is as I haven’t received it after ordering 21 days ago! Reached out and they said it would be 5-10 days to ship and I was already at 12 days since I placed the order. No sorry nothing, not happy with the customer service or ship time. Won’t be ordering again, Stanley I can at least get within a good time frame or with helpful customer service.”
“i ordered my jug on the 14th abs still haven’t not received it… i got an email asking
me to review a product i still haven’t gotten so not much to review.”
“I was excited for my first Hydro Jug Tumbler. I was replacing my Stanley. The cup would have been everything I wanted but it came dented. I still haven’t heard back from customer support on the issue. Disappointed.”
“The cup itself is amazing but the shipping part of my order was TERRIBLE… I never got any notification of my cup shipping till AFTER it was DELIVERED!!! It showed up on my doorstep 2 weeks after the order was placed with no notification it had even shipped.”
“One star for now, I haven't even received my new Hydrojug and I ordered it Jan 10th. Very little updates, it's now been shipped and no delivery date has been set. I'm able to loosely track it and yesterday it made it to my state, now it says it's 2 states away. I'm not happy so far.”
“I love this so much! I wish I would have gotten this way before I invested all that money into the Stanley's. Yes they are great, but the hydro jug is spill proof, easier to handle and keeps my drinks colder than aly other cup I've tried. I love it and plan to buy more!”
