“I’m not sure why I’m able to write a review yet since I haven’t even my order yet, which I placed 16 days ago. So just due to that frustration, I will probably not be ordering from HydroJug again. But if I ever receive my order, I would be glad to change my review.”
“I ordered 3 jugs for black Friday. I was never told the jugs would ship out once the pre-ordered jug shipped. Okay so after I was advised of that, one of my jug orders was cancelled. The hot pink one, the one I really wanted. No follow-up as to why it was cancelled. I had one of the first orders and I feel like others gor their hot pink jug, but I did not. Extremely disappointed with hydrojug. My jugs were delivered January 23,2024 after being ordered on Nove 27, 2023.”
“Second time round and still it received my order. First time I chased customer support. They said there hasn’t been any update from the parcel company so they will send another order. Same thing. I ordered this starting December as a Christmas gift. Still not received. Hydro still have taken my payment.”
“I ordered on Jan 3 and still have not received my cup(s) on Jan 24. I reached out to customer service and it took 5+ days to hear back. It’s been a very irritating experience.”
