Name: Hub.com
Rating: 2.08

“Very poor not recieved goods am going to contact police as money has been taken and no goods”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“I ordered a pair of cordless music earbuds, November 2018. It is now 10th January 2019 and still have not received them despite e-mails stating that they're on the way. DO NOT USE THIS SITE!!!”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“I informed i7Pro that my product was faulty, they eventually responded and asked me to return and would give me a refund, at this point I had looked at the reviews, I wish I had done that before I purchased. I asked if they could refund me then I would return the product as the reviews were very damming and I was worried that I would not get my refund, the responce I received from AJ was ‘mate, just get lost’ Unbelievable !! I then put up a review in Trustpiolet, the response was ‘okay, lol’ I would never use this company again”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Waste of money took forever to get here when it finally does you can’t make r receive call using them stupid EarPods I have to turn off the Bluetooth to receive calls .... utter waste of money I would NEVER RECOMMEND THEM To NOBODY...they probably from China smh disappointed”

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Posted 6 years ago

“parcel never arrived”

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Posted 6 years ago

“Ordered the headphones at the beggining of december,were due 24th december at the latest (were a christmas present),eventho they were going to be late now i gave them the benefit of the doubt that prior to christmas and over christmas post could be delayed,emailed them 3rd of jan they said they are in transit....its now the 10th januray and still no sign of them!”

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Posted 6 years ago

“Ordered in November not received yet”

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Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Ive still not received my item, but nor have I been given a tracking number to do so.”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Do not use this company. It’s a scam. The product never came and every time I emailed customer services they replied with the same automated email. Stay clear don’t waste your money.”

Helpful Report

Posted 6 years ago

We are so sorry for the delay! An error occurred in our system that caused only a certain group of orders to be shipped out on time. Your order will be with you very soon ! Again, We are so sorry for the delay! Thanks for your patience !

Posted 6 years ago

“I placed an order on 27th November and had not had any communication regarding despatch of these goods so on the 12th Dec I contacted them asking for the order to be cancelled and for a full refund made. There was no response until on the 17th December an email was sent saying goods despatched and the day after I received a reply to my email of the 12th saying item had now been sent. It is now the 9th January and I have still not received anything.”

Helpful Report

Posted 6 years ago

We are so sorry for the delay! An error occurred in our system that caused only a certain group of orders to be shipped out on time. Your order will be with you very soon ! Again, We are so sorry for the delay! Thanks for your patience !

Posted 6 years ago

“No item received! I ordered in November! Where is it?”

Helpful Report

Posted 6 years ago

We are so sorry for the delay! An error occurred in our system that caused only a certain group of orders to be shipped out on time. Your order will be with you very soon ! Again, We are so sorry for the delay! Thanks for your patience !

Posted 6 years ago

“The product took 3mins to purchase yet 7/8 weeks to turn up and it was poor quality and muffled sound so very disappointing teenage daughter!!”

Helpful Report

Posted 6 years ago

kindly return the unwanted item to the following address: i7Pro, Kemp House, 160 City Road, London,EC1V 2NX Once received a full refund will be iniated. Best Wishes AJ- Founder www.i7Pro.co.uk

Posted 6 years ago

“Ordered earphones on 23/11/18. Delivery time of 11-25 days. Great be here for Xmas. Didn’t arrive. E mailed twice but no reply. Eventually arrived in January. Shocking service and won’t be ordering anything from I7 pro again”

Helpful Report

Posted 6 years ago

“I order I i7pro in November and have still not received it! I have written numerous e mails asking for a refund with no response. If someone could please contact me on reading this, I would very much appreciate it.”

Helpful Report

Posted 6 years ago

We are so sorry for the delay! An error occurred in our system that caused only a certain group of orders to be shipped out on time. Your order will be with you very soon ! Again, We are so sorry for the delay! Thanks for your patience !

Posted 6 years ago

“I got no feedback from customerservice. I do not like the product”

Helpful Report

Posted 6 years ago

“6 weeks later, even after paying for express delivery, order still not arrived, when I do get a reply to my emails it’s just a generic rubbish one!”

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Posted 6 years ago

“I liked the quality as in sound . But the charge doesn’t last long after 10mins it tells me I need power . Having charged it for hours even from night to morning. Don’t know if mine are faulty . I stopped using them .”

Helpful Report

Posted 6 years ago

“It took far to long to come I suggest if you order and allow 2 months”

Helpful Report

Posted 6 years ago

“Still haven’t received my items. Ordered 23.11.18”

Helpful Report

Posted 6 years ago

We are so sorry for the delay! An error occurred in our system that caused only a certain group of orders to be shipped out on time. Your order will be with you very soon ! Again, We are so sorry for the delay! Thanks for your patience !

Posted 6 years ago

“Haven’t received my EarPods yet ordered over 4 weeks ago! When I receive them I might alter my review as it stands can’t comment apart from poor delivery times!”

Helpful Report

Posted 6 years ago

We are so sorry for the delay! An error occurred in our system that caused only a certain group of orders to be shipped out on time. Your order will be with you very soon ! Again, We are so sorry for the delay! Thanks for your patience !

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Hub.com Reviews