Hub.com Reviews

Name: Hub.com
Rating: 2.09

2.1 Rating 736 Reviews

25 %

of reviewers recommend Hub.com

2.1

Based on 736 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

sales@i7pro.com

Location:

22 Sydenham Road, London, England, SE26 5QW, ,

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Hugo C. Goodwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my headphones no updates nothing”

Helpful Report

Posted 6 years ago

We are so sorry for the delay! An error occurred in our system that caused only a certain group of orders to be shipped out on time. Your order will be with you very soon ! Again, We are so sorry for the delay! Thanks for your patience !

Posted 6 years ago

“Are you serious... took my money.. paid in November 2018... now 9th man 2019 and still no product.. scam website! Do not go near this place it's fraud!”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Ordered November, didn’t arrive in time for Christmas tried to cancel order and received an automatic email response then wrong items arrived in January ordered iPhone EarPods and got sent ones you can get off eBay for £10. So disappointed as Couldn’t give my Kids what they really wanted for Christmas now I am left with the expense of sending the wrong ones back to hopefully get a refund but the way this purchase has went I am worried I will never see my money again.”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Never received items emailed and said to wait have waited and asked for refund now been ignored.!! Still no items”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“** AVOID ** My item has never arrived. They have taken payment with no intention of sending me what I have paid for. I am still waiting 2 months later. If I could give zero stars I would.”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“The web site says order are shipped out from GB but on the tracking website it said the origin was China, no wonder it took 5-6 weeks or even more to arrive . Also the AirPods aren’t even real they’re fake. Don’t use this website”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Fake as fake as expected but I still expected them to be good... which they weren’t. They only last about 20 minutes on full charge and they are quite bulky. This being said the sound quality is alright.”

Helpful Report

Posted 6 years ago

“Dreadful! I ordered on 28th November for aChristmas present for my nephew, and I still haven’t received the parcel. I wait ages to a response to any emails I send and keep being told it’s on the way! Do either of us believe that now?? 😡 I can’t answer the rest of your questions in this survey as you don’t give an opinion for “it still isn’t here yet!!””

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Never order anything from them because you will never receive it, they are a scam company, look at their Facebook page and read all the bad reviews!”

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Posted 6 years ago

“Never received item”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Terrible service automated emails and the item took 2 months to arrive !! No one answers the phone number!! Bunch of cow boys”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Delivery service was very poor I ordered my item on 23rd November it was a Christmas present for my daughters was told delivery was 14-21 days so should have received it before Christmas but I didn't receive my order until 1st January! Sent emails regarding not having received me items yet and just kept getting replies saying it had been shipped and was on its way! Not good enough in my opinion. The product I ordered was very good value for money but just a massive issue with the amount of time it took to receive it.”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Scam.”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Not received order after a month”

Helpful Report

Posted 6 years ago

“The quality was poor and it took more than a month to receive the money back”

Helpful Report

Posted 6 years ago

“This has been the worst internet experience I have had. No delivery. No refund. No proper response to emails. I have made a complaint to Shopify. I believe these people are not operating legally.”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Received my order of blue tooth wireless earphones in September. As a gift for my partner. After a few days we realised they do not work properly. They cut out, don't hold charge, make a crackle noise. Stopped working . I emailed and was told i would get a refund. After months of chasing and not received my refund i was then told i need to return the goods then they wil refund. But i was not ever told that for the first few months of chasing. I have since been out of the country so will now send them back this week and hope i finally get my refund. I have all email correspondence as evidence. Terrible service. Very unhappy”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“Sent to billing address instead of postal address. Actual product loses power very quickly and the product itself is much cheaper elsewhere (brand etc was not provided prior to sale so could only compare after).”

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Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“I placed order on 22 November,plenty of time to receive this before xmas. You took payment on 23rd November. It stated delivery would take 10 - 25 days. I then chased this on the 10th December, you sent an email saying it would arrive shortly. I then chased again on 19th Dec this time asking several questions - which were ignored by your company and you just emailed the same response as before, clearly just a generic message. I then emailed to cancel my order as it was clear to see my goods would not arrive by xmas. Again my email request for a refund was ignored. I then purchased the Ear Buds from another supplier because I needed to make sure they were here in time to give the gift on the 25th December (my new supplier delivery next day).................... My order with your company eventually arrived on the 29th DECEMBER despite me putting in writing that I wished to be refunded - so it took your company 37 days to deliver my order !!!!! This means I am out of pocket as I ended up having to purchase a second pair as you failed to refund my money despite taking well over a month to deliver the goods”

Helpful Report

Posted 6 years ago

Hello, Please contact us on info@i7pro.co.uk regarding this issue Thanks for your support !

Posted 6 years ago

“They don't hold charge, sound breaks up and are pretty much a total waste of money!”

Helpful Report

Posted 6 years ago

Hub.com is rated 2.1 based on 736 reviews