iapetus Reviews

5 Rating 2,476 Reviews
99 %
of reviewers recommend iapetus
Based on 2,476 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read iapetus Reviews

About iapetus:

iapetus is a gallery in Great Malvern, Worcestershire and an enticing website at www.iapetus.co.uk. At iapetus you’ll discover fabulous handmade gifts, jewellery, home accessories, art and stationery created by over 150 rather talented artists and designer makers.

We spend a lot of time carefully sourcing and selecting work for gallery and iapetus.co.uk. We only sell items that we genuinely love and have a passion for ourselves. Everything you see at iapetus gallery and iapetus.co.uk has been crafted to a high standard, ethically sourced, be that made in the UK or fairly traded from our International artisans, and lastly is quirky and unusual - something which surprises our customers and puts a smile on their faces!

At iapetus we also pride ourselves on the service we offer our customers and the knowledge our team has of the products. We’re more than happy to answer any questions you have, whether it’s about our artists, how something is made or if you need help selecting the ideal gift for a loved one.
To find out more about iapetus visit us at iapetus.co.uk.

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34 Belle Vue Terrace

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Very dissapointed with size of earings they looked bigger in photos .The size of these does warrant the cost . Sadly having purchased some things of etsy recently I was already wary of how product may be photographed . I carefully examined photo but again I was decieved . I am going to be alot more reticent to buy of etsy again .
Helpful Report
Thank you for your review. We're sorry to hear you're not happy with the earrings you purchased. We do our best to make our photos as clear as possible, as well as write the sizes in the description so that our customers can get a full idea of what it is they are getting. We do have a 14-day returns policy, where you can send back the order with a free returns label and we can give a full refund. Best wishes, Victoria
Made to feel very uncomfortable because I chose not to wear a mask.. Will not shop at Iiapatus again.
Helpful Report
I'm sorry to hear that our in-store mask policy made you uncomfortable. We are asking all of our staff and customers to continue wearing masks, so that we can protect each other in our workplace. In the future, you can always shop online with us if you'd prefer not to come in.
As with many other companies nowadays, the request to write a review comes even before the order has been received. So, sorry, my experience hasn't been very good. Ordered Tuesday and it's now Sunday. Either send out items by quicker methods, or wait a while before sending requests for reviews.
Helpful Report
Cards never arrived..
Helpful Report
Hello Anthony, I am afraid we weren't aware your cards hadn't arrived with you. Very occasionally at the busiest time of year Royal Mail do loose parcels and I am sorry you were one of them. I have refunded you in full for your purchase. All the very best, Chris, iapetus
I have just wasted 1 hour choosing over £75.00 worth of cards ,which should qualify me for free delivery ,however I live on a Scottish island ...which now means I have to pay for postage even though the cost of post is exactly the same through royal mail!It would be fairer to state in your free postage logo that this only applies to the UK mainland.
Helpful Report
We're so sorry for the confusion with our free postage offer. I have just emailed you directly, but in summary our postage function isn't quite as sophisticated as we'd like and it struggles with Highlands and Islands. You can actually select UK Mainland as a shipping region and it will still work for UK non-Mainland addresses, giving your free postage on most items (excluding bulky and heavy items). I appreciate this isn't at all clear and we are working on trying to get this resolved. All the very best, Chris iapetus
Still waiting for a present from my sister , which was ordered on 5th May .It's now 14 th !.Assistant assured my sister that it would definitely arrive in time for 11 th May and would probably be there before then .This is very poor service .
Helpful Report
Hello Elaine, I'm sorry your birthday present was late. Unfortunately Royal Mail were at fault. We sent the parcel your sister ordered as requested, but Royal Mail 'misplaced' an entire sack of our post which led to a number of orders arriving later than intended. We contacted all the customers concerned, including your sister, kept them up to date with any progress and have refunded the postage to those customers, (we are waiting to hear back from your sister with her card details to do so for her). I see now your parcel has arrived, I do hope you find something lovely to spend your pebbles on. I apologise again for the delay but sadly we can't control the post once it's entered the Royal Mail system.
I received my item and have only just unpacked it a few days after it has been delivered and have found that it is cracked. I'm so disappointed as I can not now give this as a gift in January.
Helpful Report
Dear Ian, as corresponded this item you refer to was ordered from another retailer and not what you ordered from us which I believe arrived with you in one piece. Kind regards, iapetus
we ordered a poster as a gift for our daughter,this didn't qualify as a poster in our opinion as it was only a4 size,in fact it didn't even qualify as a greetings card as it didn't have a poem.£32 down the pan.
Helpful Report
I'm sorry you weren't happy with your item Paul. The item you ordered is listed as a print, not a poster and full dimensions are listed. That said, if you were not happy with the item we do offer a 30 days returns policy. All the very best, iapetus
iapetus is rated 4.95 based on 2,476 reviews