iapetus Reviews

Name: iapetus
Address: 34 Belle Vue Terrace, Great Malvern
Rating: 4.94

4.9 Rating 2,727 Reviews

99 %

of reviewers recommend iapetus

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4.9

Based on 2,727 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

441684566929

Email:

hello@iapetus.co.uk

Location:

34 Belle Vue Terrace
Great Malvern
WR14 4PZ

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iapetus 5 star review on 17th December 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Vase had so many faults I lost count. The silver penguin had some faults too. Customer service was poor. Not really sorry for the inconvenience I endured for having sent me 2 faulty items. Whatever quality checks are done they need upgrading.”

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Posted 1 year ago

“None delivery of item!”

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Posted 1 year ago

“Item still not delivered”

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Posted 1 year ago

“Cannot rate. Haven't received the order”

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Posted 1 year ago

Hi Lynne, we're sorry to hear that Royal Mail haven't delivered your order yet. Unfortunately there have been quite a few delays due to the backlog of the Royal Mail strikes and therefore orders are taking a few days longer than normal because of this. We hope that your order will make its way through the system and to you very soon. Best wishes, Victoria

Posted 1 year ago

“It hasn’t arrived yet”

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Posted 1 year ago

Hello Jane, we're sorry to hear that your order hasn't arrived yet. Unfortunately there have been a fair few delays due to Royal Mail strikes but we would hope that it will arrive within the next few days. I have just sent you a seperate email so we can see if there's anything we can do to help. Kind regards, Victoria

Posted 1 year ago

“Regret to say that I have not yet received my order very disappointed. When I first tracked it was in Birmingham MC Now tracking says it is in Northern Ireland MC . How does this happen and is there anything you can do. Regards Karen crosby”

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Posted 1 year ago

Thank you for your review, Karen. We're sorry to hear that your order was delayed due to some odd confusion by Royal Mail. Unfortunately, once an order leaves us we have no control over its journey and as a small business, we are unable to keep an eye on the delivery status of all our orders to make sure they arrive. We rely on customers letting us know if there are any issues so we can help as best we can. The best way to get hold of us if there are any issues like this in the future is through email or giving us a call. We've just taken a look at the order's tracking details for you and we can see that it has finally been delivered after its unusual journey - hopefully, the order was worth the wait! If you have any further questions, please don't hesitate to contact us. Best wishes, Victoria

Posted 1 year ago

“Very dissapointed with size of earings they looked bigger in photos .The size of these does warrant the cost . Sadly having purchased some things of etsy recently I was already wary of how product may be photographed . I carefully examined photo but again I was decieved . I am going to be alot more reticent to buy of etsy again .”

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Posted 1 year ago

Thank you for your review. We're sorry to hear you're not happy with the earrings you purchased. We do our best to make our photos as clear as possible, as well as write the sizes in the description so that our customers can get a full idea of what it is they are getting. We do have a 14-day returns policy, where you can send back the order with a free returns label and we can give a full refund. Best wishes, Victoria

Posted 1 year ago

“Made to feel very uncomfortable because I chose not to wear a mask.. Will not shop at Iiapatus again.”

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Posted 2 years ago

I'm sorry to hear that our in-store mask policy made you uncomfortable. We are asking all of our staff and customers to continue wearing masks, so that we can protect each other in our workplace. In the future, you can always shop online with us if you'd prefer not to come in.

Posted 2 years ago

“As with many other companies nowadays, the request to write a review comes even before the order has been received. So, sorry, my experience hasn't been very good. Ordered Tuesday and it's now Sunday. Either send out items by quicker methods, or wait a while before sending requests for reviews.”

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Posted 3 years ago

“Cards never arrived..”

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Posted 6 years ago

Hello Anthony, I am afraid we weren't aware your cards hadn't arrived with you. Very occasionally at the busiest time of year Royal Mail do loose parcels and I am sorry you were one of them. I have refunded you in full for your purchase. All the very best, Chris, iapetus

Posted 6 years ago

“I have just wasted 1 hour choosing over £75.00 worth of cards ,which should qualify me for free delivery ,however I live on a Scottish island ...which now means I have to pay for postage even though the cost of post is exactly the same through royal mail!It would be fairer to state in your free postage logo that this only applies to the UK mainland.”

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Posted 6 years ago

We're so sorry for the confusion with our free postage offer. I have just emailed you directly, but in summary our postage function isn't quite as sophisticated as we'd like and it struggles with Highlands and Islands. You can actually select UK Mainland as a shipping region and it will still work for UK non-Mainland addresses, giving your free postage on most items (excluding bulky and heavy items). I appreciate this isn't at all clear and we are working on trying to get this resolved. All the very best, Chris iapetus

Posted 6 years ago

“Still waiting for a present from my sister , which was ordered on 5th May .It's now 14 th !.Assistant assured my sister that it would definitely arrive in time for 11 th May and would probably be there before then .This is very poor service .”

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Posted 8 years ago

Hello Elaine, I'm sorry your birthday present was late. Unfortunately Royal Mail were at fault. We sent the parcel your sister ordered as requested, but Royal Mail 'misplaced' an entire sack of our post which led to a number of orders arriving later than intended. We contacted all the customers concerned, including your sister, kept them up to date with any progress and have refunded the postage to those customers, (we are waiting to hear back from your sister with her card details to do so for her). I see now your parcel has arrived, I do hope you find something lovely to spend your pebbles on. I apologise again for the delay but sadly we can't control the post once it's entered the Royal Mail system.

Posted 8 years ago

“I received my item and have only just unpacked it a few days after it has been delivered and have found that it is cracked. I'm so disappointed as I can not now give this as a gift in January.”

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Posted 10 years ago

Dear Ian, as corresponded this item you refer to was ordered from another retailer and not what you ordered from us which I believe arrived with you in one piece. Kind regards, iapetus

Posted 10 years ago

“we ordered a poster as a gift for our daughter,this didn't qualify as a poster in our opinion as it was only a4 size,in fact it didn't even qualify as a greetings card as it didn't have a poem.£32 down the pan.”

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Posted 10 years ago

I'm sorry you weren't happy with your item Paul. The item you ordered is listed as a print, not a poster and full dimensions are listed. That said, if you were not happy with the item we do offer a 30 days returns policy. All the very best, iapetus

Posted 10 years ago

iapetus is rated 4.9 based on 2,727 reviews