iapetus Reviews

Name: iapetus
Address: 34 Belle Vue Terrace, Great Malvern
Rating: 4.94

4.9 Rating 2,727 Reviews

99 %

of reviewers recommend iapetus

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4.9

Based on 2,727 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

441684566929

Email:

hello@iapetus.co.uk

Location:

34 Belle Vue Terrace
Great Malvern
WR14 4PZ

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iapetus 5 star review on 17th December 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first time you attempted delivery you addressed it to M Coppock Lancashire when you had my full mailing address. How you expected it to get to me I don't know and consequently the courier returned it. You should have sent it to the correct address automatically but you refunded my money and I had to reorder it.”

Helpful Report

Posted 1 year ago

Thank you for your review, Maggi. We are sorry to hear that you have had such trouble with your order and therefore I've just sent you a seperate email so we can learn more about the situation and hopefully avoid any problems happening like this again in the future. The Royal Mail software we use is almost entirely automated and so we're very concerned that there may be issues with the addresses. Kind regards, Victoria

Posted 1 year ago

“Had to return the item - very disappointing!”

Helpful Report

Posted 1 year ago

Thank you for the review, Karen. We're sorry to hear that you were disappointed with the sculpture and have processed the return as requested. So we can make sure to avoid any issues like this again in the future, could you let us know what it was that made you return the product? Any feedback is always appreciated. Best wishes, Victoria

Posted 1 year ago

“I bought a ceramic hare for £99.99 as a Christmas present for my mother. It arrived mid December and I wrapped up the box rather than unpack the hare from the bubble wrap just to re-wrap it. When my mother unwrapped it we found that the hare’s foot was broken. When I contacted Iapetus I was told that it was outside the 14 day window for returning faulty goods (the letter sent with the product did not mention I only had 14 days otherwise I would have removed the packaging to check) They did not offer any compensation, not even a voucher to redeem against a future purchase. Very poor customer service.”

Helpful Report

Posted 5 years ago

“Hi Iapetus is usually a quality experience, however, not so this time. This short review is based on this experience. I needed to order a specific item, so, I emailed Iapetus a long time in advance to get the particular gift ordered. unfortunately for some reason, Iapetus never replied to my enquiry (made more than one). This ultimately forced me to order an item that was not my first, choice. It arrived fine as ever, but I am not quite happy with this gift (ring) for my wife. As a regular Iapetus customer, I had grown use to just about the best online service around. Not this time Andy Cole”

Helpful Report

Posted 5 years ago

Hello Andy, Sorry to hear your experience this time was not as you've come to expect from us. We always reply to our customer's enquiries and try to do so the same day if possible. I've looked through our email accounts and we don't have a record of any recent communication from yourself. Obviously we're concerned we haven't received your enquiry, I've sent you an email from our usual correspondence email address - hello@iapetus.co.uk If you don't receive it please call us on 01905 28734 as there may be an issue there. Regarding the ring, as it was an in stock item purchased online you are of course welcome to return it for a full refund or to exchange it for something else if it is not quite right. We always aim to ensure our customers are happy so sorry you've had a disappointing experience this time. Hope to hear from you soon. Kind regards, Giovanna

Posted 5 years ago

“I ordered a birthday present for my sister over the phone . The assistant I spoke to was very helpful and the service on the phone was excellent. I was assured the present would arrive before her birthday. I didn't know until the day of her birthday, when I spoke to her on the phone, that she hadn't received it, I hadn't been informed so I contacted the shop and was told that sometimes their parcels go missing and that this has happened before. I had no way of getting another present to her. I was told that after 15 days lost the present would be replaced. It arrived a few days later. Of course you can't be held responsible for the Royal Mail but perhaps when you know it is a present and I stressed it needed to arrive by a certain day, you could mention that sometimes your parcels go missing- they appear to get held up in Birmingham. As for phoning you for a refund of the postage-I have already made 3 phone calls to you and spent time trying to sort this out.”

Helpful Report

Posted 8 years ago

“I love Iapetus - it's usually my first port of call ( either the shop or their web page) when looking for a present and over the years I have purchased many gifts for friends and family. The staff have always been friendly and helpful. However I ordered a pair of earrings online and when I went to collect them they were larger than I expected and not suitable. I felt I was really told off for not checking the measurements on line. I selected another pair of earrings and there followed a huge fuss about processing a refund. All in all I felt very uncomfortable. I'm hoping it was just a bad day but I shall be wary in future. I do hope the recipient likes her earrings - I don't like the idea of taking them back!”

Helpful Report

Posted 9 years ago

Hi Carolyn, Thank you for the feedback. I'm sorry to hear you felt your experience at the gallery wasn't up to our usual high standards. Having had a chat with the member of staff who served you I think there may have been some crossed wires (rather than cross staff). The iapetus staff are instructed to ask customers who shop online and want either an exchange or a refund to try to establish whether the item was poorly described or incorrectly measured and I believe this is all she was trying to do. I know there was a few problems with the refund as she was unsure how to do a web refund in store. I believe she apologised to you at the time for how long it took, and I think her frustration with our system may have come across as frustration with you which again I'm certain wasn't meant and I apologise if you felt uncomfortable. Obviously if there is any issue with the earrings you exchanged the originals for please don't hesitate to pop back in. We would be more than happy to help. We do very much value your custom and hope you feel reassured in visiting us again soon. All the very best, Chris iapetus

Posted 9 years ago

“My first order from iapetus was a disappointing experience. The website was wrong about the card I ordered being in stock but I was contacted to ask what I wanted to do about this. The pendant was apparently posted on Monday 15th September but didn't get here until the afternoon of Thursday 18th. The peacock pendant was much smaller than expected (I should have checked the dimensions), so not worth the money.”

Helpful Report

Posted 9 years ago

“Visited the shop today. A quick comparison online and found the shop was highly overpriced. Wouldn't have minded if I wasn't made to feel so inferior by the manageress. I shall not be returning.”

Helpful Report

Posted 10 years ago

Dear Mr Donat, We're concerned to hear you had a negative experience at our gallery. We pride ourselves on our customer service and are shocked to hear you've had a negative experience. I would be grateful if you could email me at chris@iapetus.co.uk with a fuller description of the conversation you had with our manager so I can fully understand the issue. Regards our pricing, we believe we are competitive as best we can be and do compare our prices to our competitors. We generally receive 4 or 5 stars for our pricing. Kind regards, Chris Marks Director, iapetus

Posted 10 years ago

iapetus is rated 4.9 based on 2,727 reviews