This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"I tried twice to pay for my purchase online and was unable so I phoned. Sean was so helpful , customer service was great over and above ‘ very good’ . I will definitely shop with you again.
"Web site good, products as ordered, well packaged in reused packaging - a big plus.
Well done and thank you.
Iapetus is usually a quality experience, however, not so this time.
This short review is based on this experience.
I needed to order a specific item, so, I emailed Iapetus a long time in advance to get the particular gift ordered. unfortunately for some reason, Iapetus never replied to my enquiry (made more than one).
This ultimately forced me to order an item that was not my first, choice.
It arrived fine as ever, but I am not quite happy with this gift (ring) for my wife.
As a regular Iapetus customer, I had grown use to just about the best online service
Not this time
Sorry to hear your experience this time was not as you've come to expect from us. We always reply to our customer's enquiries and try to do so the same day if possible. I've looked through our email accounts and we don't have a record of any recent communication from yourself.
Obviously we're concerned we haven't received your enquiry, I've sent you an email from our usual correspondence email address - email@example.com
If you don't receive it please call us on 01905 28734 as there may be an issue there.
Regarding the ring, as it was an in stock item purchased online you are of course welcome to return it for a full refund or to exchange it for something else if it is not quite right.
We always aim to ensure our customers are happy so sorry you've had a disappointing experience this time.
Hope to hear from you soon.
Posted 3 days ago
"Prompt delivery of a gorgeous product! I'll definitely shop with iapetus again."
"Bought earrings as a birthday gift for my friend. They were so lovely I nearly kept them!! Quick and excellent service. Will not hesitate to use again"
"Purchased some lovely items recently, and was greeted with a friendly hello when I went to collect them. Lovely personal service as always."
"My house smells beautiful , with all the lovley candles and room-sprays I got from Iapetus 😃"
"My Mum was very pleased with her birthday present and it arrived very quickly. Many Thanks"
"The personal hand written note from Rachel that accompanied the product was thoughtful and well received"
"Beautiful products delivered really quickly, with very human customer service. Every time."
"Lovely products and fast delivery."
"The necklace arrived within two days of ordering and was very well packed. My daughter was very pleased with it."
"Friendly and responsive customer service. Thought about my order and offered options."
"Fab customer service, beautifully packaged"
"You went the extra mile to ensure I got my order sorted and was able to collect it later. Thanks!"
"Great quality quirky products, promptly delivered, with excellent customer service. My default first stop for gifts and cards..."
"Buying something from Iapetus is always like getting a present. Not only is their stuff gorgeous, but it always comes beautifully wrapped and with a nice note inside."
"I ordered two Fi Mehra rings which had to be made as they were not kept in stock. I wanted them to come prior to going on holiday if at all,possible.
Ryan contacted me and kept me informed about the progress of the order and they arrived in plenty of time for me to take away with me."
"Friendly and helpful online and in store. Beautiful handcrafted gifts of all kinds."
"My wife Mel and I found the lovely Iapetus shops in both Malvern and Worcester whilst exploring Worcestershire a few years ago. (Recommended visiting if you are in the area!.
I admire the 'eye' of the buying team, and tremendous customer service!
The website is excellent for gift inspiration for all types of family and friend presents.
...trouble is I can't help myself from buying things for myself either!
Thanks to the excellent customer service and lovely items that make us, our family and friends smile so much!"
is rated 4.94
based on 1,244