IconByDesign US Reviews

Name: IconByDesign US
Address: 3225 Helms Ave, Los Angeles, California
Rating: 4.79

4.8 Rating 368 Reviews

94 %

of reviewers recommend IconByDesign US

4.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign US:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 617 0124

Email:

care@iconbydesign.com

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IconByDesign US 5 star review on 21st December 2025

"Geoff"

IconByDesign US 5 star review on 19th December 2025

Lynn T

IconByDesign US 5 star review on 16th December 2025

"Geoff"

IconByDesign US 5 star review on 10th December 2025

Mary

454

Anonymous

Anonymous // 01/01/2019

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“The table and chairs arrived today and they are even nicer than I hoped they would be. Thank you!”

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Posted 3 years ago

“Furniture quality is superb and they were very responsive when I contacted them.”

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Posted 3 years ago

“Helpful staff - great that the products are made of real wood, not chipboard. Quality is superb.”

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Posted 3 years ago

“Beautiful design and craftsmanship. Great customer service. Prompt delivery.”

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Posted 3 years ago

“The quality of the furniture is excellent and the way the team handles communication is professional!”

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Posted 3 years ago

“Gorgeous, sturdy table”

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Posted 3 years ago

“How do I like the table and chairs? I like them very much!”

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Posted 3 years ago

“The furniture I ordered is both beautiful and excellent quality. I love that the furniture is made almost entirely of solid wood. Delivery was very smooth‚ and I had the white glove service delivery. The delivery company communicated with me very frequently and I always understood what was going on. The delivery crew was polite and efficient at setting the furniture up. When I had to call customer service at IconByDesign to clarify delivery, they were very helpful and communicative.”

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Posted 3 years ago

“My table is just beautiful, and I liked supporting a smaller business making high quality furniture. It was also very reasonably priced compared to lower quality offerings from larger retailers (i.e. West Elm)”

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Posted 3 years ago

“Very good quality furniture, love the design. The company kept me in the loop as to the delivery date and time. The delivery person was right on time and brought all my chairs into my home and placed them right where I wanted them. I certainly would recommend Icon By Design. Gayle”

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Posted 3 years ago

“Thank you so much! Totally worth it! Fits perfectly, style and size. We love it!”

IconByDesign US 5 star review on 28th March 2022

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Posted 3 years ago

“The furniture is well made and the customer service is excellant”

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Posted 3 years ago

“Beautiful well made solid wood furniture at a good price. No surprises, everything was just as it looked on their web site which is really important when buying on line from a photo. Also, white glove delivery was included, so they assembled my dining table and I didn't have any packing material to deal with, which can be a big deal when ordering on-line and being delivered. The customer service from beginning to end was excellent - Adam's Responses were always quick and I received several delivery updates. I would definitely shop again and recommend IconByDesign.”

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Posted 3 years ago

“You should change your name to AboveAndBeyond! Thank you for sending me those polishing products!”

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Posted 3 years ago

“Love the styling and the quality is quite good for the price.”

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Posted 3 years ago

“I had not bought furniture online before. The descriptions on the website were helpful. After I ordered, the follow up e-mails from the company were informative. I love my dining table and chairs!”

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Posted 3 years ago

“Products are well made, sturdy, comfortable, beautiful”

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Posted 3 years ago

“Bought the Olivia Dining Table - Rectangular (55 x 32). I saw an advertisement on Facebook. Thank you Facebook. I ABSOLUTELY LOVE MY NEW TABLE. My experience with IconByDesign was wonderful, from beginning to end. Delivery team great. Put my table together and placed it exactly where I wanted it. WOULD HIGHLY RECOMMEND THIS COMPANY AND THEIR PRODUCT TO ALL.”

IconByDesign US 5 star review on 25th March 2022

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Posted 3 years ago

“The piece is well made. Customer service is great. I wish there were more fabric options. i find the couch a bit firm and uncomfortable. Maybe it will loosen up with age.”

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Posted 3 years ago

“I had a wonderful experience with IconByDesign. Customer service was top of the line, including a facetime call to verify the answers to a few questions I had. The detailing, construction and finishing on the table and chairs I selected are great.”

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Posted 3 years ago

IconByDesign US is rated 4.8 based on 368 reviews