Ideal World Reviews

Name: Ideal World
Rating: 1.55

1.6 Rating 346 Reviews

12 %

of reviewers recommend Ideal World

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Metrics

1.6

Based on 346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Andy George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a product from Ideal World Shopping. Everything went well Item was fine dleivered quickly etc until it developed a fault. Now Ideal World are not intersted as my item was purchased though the Ideal World which went bust. The new Ideal World will not help. Can not get in touch with the manufacturer. I have sent numerous requests to try to arrange repair to date nothing. I should of just gone to a high street shop. Beware.”

Helpful Report

Posted 5 months ago

“I made a purchase before the company went bust and the return was on its way back before they come off are. My return parcel as far as I am is being held at the Asda to you depot as it can't access ideal world to take back the returns. I am not holding much hope if getting my money back for the return I think this is shocking for everyone in the same boat as myself I contacted the email address provided on the site and the response was we will be back in touch with you.”

Helpful Report

Posted 9 months ago

“Where is Elizabeth Grant products?? Very disappointing and please STOP with theviver sell of watches!! Every night!! Your viewers are not collectors so only need 1 or 2.....boting boring boring.”

Helpful Report

Posted 10 months ago

“Was placing an order online(06/01/21) when got phoned from ideal world sales person who said she would deal with it over the phone. I proceeded to place the order taking the flexi payment offer and paying with my mastercard. Received confirmation by e-mail of first payment took and order number. On 13/01 I went into my account to check delivery status only to find out order had been cancelled. I managed to speak with someone on the live chat line who informed me it had been cancelled as flexi payment was not accepted on master card. I asked why I was not informed of this stating I was was not happy about it but agreed to re order item with my visa card. When tried to re order said item it was not available an E bike costing £799.The first payment was refunded on 7/01. At no time was I informed of cancellation. Have now bought one from elsewhere. Will never use them again.”

Helpful Report

Posted 3 years ago

“I have never had to send anything back from Ideal world, I have been a customer for years and always recieved products on time and great condition other wise they would have gone straight back. My only problem was trying to speak to a customer service agent who's English wasnt gd and found it hard to understand.”

Helpful Report

Posted 3 years ago

“Beware Feedback Calls From Ideal World Over the course of several years I have bought items from Ideal World and generally have been satisfied with the products and the delivery of those items. I have not had an occasion to return any of the items bought. I do though agree with other comments relating to the Blue Magic cleaner. It is ok as a general cleaner for the bathroom etc. but doesn't perform in the way it is demonstrated on TV. Useless on cleaning an oven for example. This review though is to warn about a supposed feedback call that may be received. I had a call from a lady with an east European accent saying she was ringing to see if the product I ordered had arrived and was all everything ok. She then went on to say that as a regular customer I was being rewarded with a credit of £5 added to my account. She then went on to tell me that I would be receiving a free Supercard that would entitle me to discounts via many retailers. The call lasted sometime and it was only when I suggested there would be a cost to this card that she told me it was free for just two weeks after which a sum close to £100 would AUTOMATICALLY BE TAKEN. At this point, and with the tone of the call, I suspected it may be a scam call. I sent an email to Ideal World and received a prompt reply to confirm the call was from Ideal World and that they have removed me from the promotional call list. This is a very underhand way of selling and many people, especially some of the elderly, will be conned into taking up this offer and then find they are massively out of pocket. I have suggested to Ideal World that they should review this method of selling. They are making unsolicited calls and getting around that by claiming it is a feedback call relating to purchased items. BEWARE.”

Helpful Report

Posted 3 years ago

“Usually have no trouble but now a Vibrapower exercise machine has not turned up . They have been trying to find it but only because I have pursued it. However, they didn't appear to care less that it cannot be reordered because they have sold out. They need to improve their customer service. I won't bother with them again if they can't be bothered with me.”

Helpful Report

Posted 3 years ago

“Recently had to return an item that had obviously been sitting in a warehouse for many years. I was told to drop the item down to my nearest Asda and when I informed them that I was actually registered disabled they arranged a collection for me which I thought was fantastic until they failed to turn up on the said day and when I asked the collections fella he told me they had only been emailed that morning [the next day as to what was arranged] to come collect the parcel that needed returning.”

Helpful Report

Posted 5 years ago

“Quite often their special deals are a con. Especially now on their birthday week as they have put up the prices and given a discount which is less than the normal special deal price anyway. Only item I have been really satisfied with is the Halogen oven which I bought when on special deal. Drill bits failed as the tips broke off drilling quite soft material and replacement cost are not worth it.”

Helpful Report

Posted 6 years ago

Ideal World is rated 1.6 based on 346 reviews