Ideal World Reviews

Name: Ideal World
Rating: 1.54

1.5 Rating 347 Reviews

12 %

of reviewers recommend Ideal World

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Metrics

1.5

Based on 347 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Andy George

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept My Bank Card Number after being told not too. Then the marketing calls start,even after saying You Don't Want Them Too Call You. Deliberate Breeches of Article 8 of the Civil And Human Rights 1994.”

Helpful Report

Posted 1 year ago

“Customer Service is appalling! I have rung several times chasing a refund of £75 and keep getting fobbed off. The advisor was rude and very abrupt. I will never deal with Ideal World again and advise people to steer clear!”

Helpful Report

Posted 3 years ago

“Bought a Dormeo mattress that I did not like so retuned it. Phoned about my refund as I paid in Full. Told courier takes 28 to return to Dormeo Then around ten days for Refund to be issued So in all 38 days for the refund.to be issued. Still waiting .Do not buy mattresses as the refunds are outrageous is this legal as they do not mention on tv takes 38 days for refund. Use qvc i have never had a problem with refunds.from them. would give No stars but One is the least I can place.”

Helpful Report

Posted 5 years ago

“Where is Elizabeth Grant products?? Very disappointing and please STOP with theviver sell of watches!! Every night!! Your viewers are not collectors so only need 1 or 2.....boting boring boring.”

Helpful Report

Posted 10 months ago

“a swan and edgar watch was bought for me its hopeless it doesn't wind properly its always slow i know it has a garantee but i didn't buy it i cant return it as i dont want to upset the buyer,all the plate is coming off the fingers are loose its about 3 months old.what a rip off.dont buy this rubbish.better quality chinese watches off aliexpress or ebay,”

Helpful Report

Posted 1 year ago

“Customer service at ideal is nothing short of disgusting they keep saying they will phone you back and they never do sort it out now taking legal action as they are sending in the bailiffs for an item i do not owe”

Helpful Report

Posted 1 year ago

“Irate ex customer. They tried to take £7.47 off of an old card, did not use updated card details, and this is somehow MY fault??? Now sent it through to a debt collector. Not impressed at all, no attempt to let me know payment never went through. Will never ever use this company again.”

Helpful Report

Posted 1 year ago

“I'm pretty sure they broke the law in handing over both my contact details and credit card details to a third party. I would avoid ideal world at all costs and the rocket marketing group who also appear to be a bunch of scammers.”

Helpful Report

Posted 1 year ago

“I received a call today from ideal world with regards to a previous purchase I made, the person on the phone was trying to sign me up for some sort of promotion card for £99 which can be used in numerous stores, I refused his offer and was told that he would send me the paper work out for me to have a look at, again refused this, I then checked my online banking and seen that ideal super have taken money out of my account without my authorisation, ive contacted my bank and I was told to contact ideal world and request that the money be refunded or they will process this as frued. This is a total scam I NEVER signed up for any such card and I want all monies refunded. I contacted ideal to be told that I had signed up ( again not true the cold caller signed me up for his commission) ideal world I will never buy from your organisation again and I will certainly not be leaving this here as this is blatant theft.”

Helpful Report

Posted 3 years ago

“I disnr want I refund I wanted an offer that you had to but the 2 items the same time. They wouldn't do it and told me to send them the other offer as they didnt know it. Confused the customer Services doesn't know the offer. They refunded me and told me to wait 3 to 5 days in which time the offer would be out of date. What a rubbish thing to do to someone with all what is going on. They grab yr moneynand then deliver below average customer Services. I was going to order a lot more from this channel but never ever will I order anything again. In fact I've let my family and friends know not to order due to the 0 star customer service”

Helpful Report

Posted 4 years ago

“I purchased a beko two-in-one cordless vacuum in October and about 2 weeks ago the front LED lights on the brush bar started flickering and going on and off. I contacted beko and they authorised me a replacement or refund and gave me a reference number to forward to ideal world for the replacement. I contacted ideal world by email and explained the situation and told them that I had an authorised code for a refund or replacement from beko and they emailed me back saying that they needed one of their engineers is to look at the vacuum and see if they could repair it. I emailed them back and said I didn't want it repaired and that i had an authorisation code from beko for a replacement or refund. They emailed me back and said that I needed to take the beko vacuum to ASDA and once they received it it could take up to 20 days or more for a replacement. 20 days?? And that's without the time it takes the to return it from Asda to ideal world which is maybe another 3 or 4 days so I was looking at least 24 or more days to get a replacement or refund. I explained to them that I didn't have another vacuum cleaner to clean my home for at least 3-weeks or more. Their website return policy says it can take up to 14 days to process a replacement or refund so why have I got to wait 23/4 days or more?. Just got an email to this morning from Ideal world saying that need to look at the vacuum for a possible repair or replacement. As I said beko has authorised a replacement NOT A REPAIR. I am registered disabled with various health problems and this has really stress me out. The reason I got the cordless vacuum because it's light and easy for me to use with no cables. I've told ideal world that I would keep the vacuum and use it with no LED lights working as I can't be messed waiting about for almost month with no vacuum. Never again. I'm going to contact beko and see if i can do a direct exchange with them.”

Helpful Report

Posted 4 years ago

“Purchased Wileyfox smartphone July 2019 .After 5 months battery would not last one day .Phoned Idealworld January 12th was put on hold for almost ten minutes and was then cut off.Cost me £8 for this call.After six emails was asked to send phone back to them so they could inspect it and if possible would repair this phone.They kept this phone for almost five weeks and eventually returned it to me minus the charger.The phone is exactly the same as when it was sent back to them and obviously has had nothing done to it. I am only giving them one star because I cannot give them zero as I would like to. I would not deal with this company again and would never advise anyone else to deal with them .Their customer service is diabolical and these people are not interested once they have your money.They should be featured on BBC Rip Off Britain as I have certainly been ripped off.”

Helpful Report

Posted 4 years ago

“Purchased iron plus ironing board received the iron but Hermès the carrier stated the board was to large to deliver?But they would eventually deliver by a special delivery vehicle.Still waiting fourteen days later Ideal world customer services absolutely inept Hermès service keystone cops spring to mind Both companies as useful as a ash tray on a motorcycle”

Helpful Report

Posted 4 years ago

“IDEAL WORLD NEED REPORTING AND EXPOSING TO THE BBC AND I'M THE ONE TO DO IT !!! CUSTOMER SERVICE IS ABSOLUTELY DIABOLICAL THEY ADVERTISE GOODS THAT THEY DONT EVEN HAVE IN STOCK - BUT STILL TAKE YOUR MONEY THEY TELL YOU A PACK OF LIES ONE DAY THE ORDER HAS BEEN DESPATCHED THE NEXT DAY IT HAS BEEN DELAYED AND IT MIGHT BE SENT OUT IN THE NEXT COUPLE OF DAYS !!!! NO ONE SEEMS TO HAVE A CLUE COMPLETE BUNCH OF LIARS”

Helpful Report

Posted 4 years ago

“Dreadful fraudulent company. I have called them again at much expense and been told that my proposal was rejected - I will now be taking Legal Advice and action against Ideal World for Breach Of Contract - they are a complete joke. I am not on Facebook but will now join to ensure everyone I know passes on the warning to stay well clear of this Company. They appear immune and uninterested at the shocking name and reputation that they have managed to achieve - they need exposing on BBC WatchDog!!!! Can anyone reading this review PLEASE tell friends and family to avoid the awful experiences that I have had to endure.”

Helpful Report

Posted 4 years ago

“very poor picture quality and product range is very poor feel sorry for the presenters under pressure to sell like all the line are so busy that what the old idealworld.tv said and they went bust”

Helpful Report

Posted 1 month ago

“can't watch TV for long as picture and sound quality is so bad..used to like watching not so much now.”

Helpful Report

Posted 2 months ago

“These presenters are embarrassing themselves by being involved with poor quality overpriced rubbish. Most of the items are unbranded replica poor quality.”

Helpful Report

Posted 2 months ago

“The old ideal world was good. Bought lots from it. But since TJC took over it’s rubbish. I’m sure the old ideal world presenters must hate going u to work now. Even the picture quality of the channel is rubbish”

Helpful Report

Posted 2 months ago

“Cheap tacky products over priced item can find cheaper in ebay or amazon, B & M shop even poundland seems presenters always have or need one during their selling point and con people into buying tacky products I wonder what the presenters think when going into work and see what tack they must sell to viewers”

Helpful Report

Posted 2 months ago

Ideal World is rated 1.5 based on 347 reviews