Incy Interiors Reviews

Name: Incy Interiors
Address: Sydney, Sydney, Rosebery
Rating: 4.43

4.4 Rating 178 Reviews

85 %

of reviewers recommend Incy Interiors

4.4

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

42883063

Email:

tea@incyinteriors.com.au

Location:

Sydney,
Sydney
Rosebery
2017

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Incy Interiors 5 star review on 23rd August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyer Beware! I'll keep this short as I'm confident it will get deleted anyway. I placed the order in December with a February 28th arrival and it is now April 20th with still no furniture and no expected date. I am now due to have the baby and I have nothing! I am beyond disappointed. I understand that COVID has been unforgiving for business' and it has been difficult. But I have been strung along for months now with promises of ships arriving, etc. and it's not good enough. I'm past being understanding and empathetic now. I hope I can prevent this from happening to anyone else.”

Helpful Report

Posted 3 years ago

“I purchased the Ellie cot and it looked beautiful, however it was damaged likely due to freight company. Messaged incy to alert them of the issue, and they responded quickly and were apologetic. I requested a replacement and emailed photos of the damage, and subsequently followed up with a message to see if they had received the photos. They claim they had not, so I forwarded them the initial email with photos sent, as well as messaged them a link with the photos. I also asked for them to confirm receipt of the message again, and that was several days ago. They have been prompt in replying except coincidentally when it’s to confirm they have received the photos to action a replacement. As this is currently ongoing, it’s too soon to tell how long or frustrating the process of getting a replacement is going to be. I hope I’ll have a cot before bubs arrives.”

Helpful Report

Posted 3 years ago

“When I ordered my daughters rose gold cot on back order it was at the peak of Covid restrictions, Incy kept me up to date via email on delivery changes and information, which I really appreciated. Although the cot arrived later than expected (understandable due to covid) I was kept informed the entire time and didn’t have to chase.”

Helpful Report

Posted 3 years ago

“I love this bed so much - it is so pretty and looks so perfect in my little girls room!”

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Posted 3 years ago

“Have not set bed up yet, as I purchased when my girl was still in a cot but I loved it so much I didn’t want to miss out. It looks stunning even not set up yet 😍”

Helpful Report

Posted 3 years ago

“Couldn’t fault this company! Incy interiors are amazing! We’ve purchased their products over the years and absolutely love them. Their customer service is outstanding… we had a small issue with one of the beds and some corrosion - I let Incy know about it almost 2 years later and they got back to me within the day and have a new order coming to me free of charge. These guys are amazing to deal with and I’ll always purchase from them before anyone else! Thank you Incy!”

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Posted 3 years ago

“The bed was easy to put together and also it’s beautiful. There are two heights to set the mattress so toddlers can go in the single bed from the cot easily 💞”

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Posted 3 years ago

“Ordered a single bed and side table for my daughter. Looks terrific, easy to assemble. I did have to contact customer service and they were always friendly and quick to reply.”

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Posted 3 years ago

“When the freight company thought they lost our cot customer service were very helpful and straight on to sorting it out. Thankfully the cot was found and looks perfect in our nursery!”

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Posted 3 years ago

“Purchased a double bed for my daughter. There were some shipping delays but customer service were fabulous at keeping us up to date and the bed was worth waiting for. Absolutely beautiful quality 😍”

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Posted 3 years ago

“From the moment I saw the Incy Oscar cot design I fell in love. I ordered it and was even more amazed by the quality and design features. The smooth matte black is such a stunning finish on the cot. I ended up ordering another one for my second twin and decided to do a twin look nursery for them that’s how much I loved the design. Functionality of the cot is easy and simple which makes it that much better. So obsessed. Ordering the item was a simple online purchase and they got delivered straight to my front door. The process was fantastic. No fuss or problems. Absolutely in love!”

Helpful Report

Posted 3 years ago

“Responsive customer service, fast and easy delivery and gorgeous bed! Super simple to put together and looks amazing. Thank you!”

Helpful Report

Posted 3 years ago

“Love my daughter's OG Polly bed! The colour is the perfect shade of candy floss pink and invokes such joyful feelings of childhood. I also love that so much care has been taken into eliminating nasty VOCs which so often off-gas for years. Thank you Incy xoxo”

Helpful Report

Posted 3 years ago

“Such a stunning bed we’re all obsessed it’s so stylish and amazing quality… super easy to put together.”

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Posted 3 years ago

“I bought the Rose Gold double bed for my 10 year old daughter. It always looks absolutely stunning and everyone who see’s it comments on how beautiful it looks. The ordering process and delivery was quick & easy, with great communication from the customer service team. Putting together the bed was trouble-free! Definitely no regrets with my purchase!”

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Posted 3 years ago

“We ordered 2 beautiful kids beds from Incy in rose gold. We have had no problems with them and have stood the test of time with little kids jumping and climbing all over them. Really well built and made. Gorgeous colour and design”

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Posted 3 years ago

“Love my product looks gorgeous in my daughter’s room. Good product!”

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Posted 3 years ago

“My Rose Gold Ellie cot is perfect! Good quality product which will grow with my baby using the conversion kit. Service was friendly and an overall easy process.”

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Posted 3 years ago

“Price is reasonable and affordable. Design is fashionable and stylish. Customer service was 100% they kept me Informed of delays and holdups at warehouse and shipping, Emails were constantly sent, Christmas and covid caused delays but they did their best to get arrivals out ASAP. Returns and refunds were not an option for us as we didn’t need this service. Second bed we have brought through incy and would definitely recommend their products. Black double bed. Rose gold queen bed.”

Helpful Report

Posted 3 years ago

“Love our Rose gold Icny bed X”

Helpful Report

Posted 3 years ago

Incy Interiors is rated 4.4 based on 178 reviews