Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,623 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

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“Customer service at Ikea is non-existent. I have tried to place an order with them for over 10 weeks and because of my home location, I cannot take direct deliveries. I have gotten misinformation and incorrect advice from customer service about how to proceed. All together a terrible experience which has yet to be resolved.”

Helpful Report

Posted 4 years ago

“Have been trying to get a new sofa for over a mounth have had to call 5 times so far! Waiting and listening to poor quality abba for over 40 mins each time. On one of the calls i was given incorrect information and on another call they booked the wrong thing all together. So of the 5 people i have spoke to 3 had an idea of what they where doing and 2 of them need to be trained, ikea clearly neglecting to train there staff, as i write this i am on hold waiting to get though so i can either get my sofa or a compleat refund, and after all the stress and hestle i wont a good amount off by way of an apolligy from ikea for the hours i have spent on hold the hour or so i have spent actually talking to people and the 4 days i have spent waiting in for my delivery. Ordered this in december and let them know about the change a few days later.”

Helpful Report

Posted 4 years ago

“My Ikea website shopping experience... Find a wonderful product, Get excited and look forward, It says available for home delivery, It says add to basket, It must be in stock if I can do this! Go to the basket, Continue to checkout, Nearly there, the excitement increases! Input LN Lincolnshire, UK postcode, Click on calculate cost and availability, Discover product not available to me now! Massive disappointment. Turns out Ikea online is restricted to a given radius around the nearest shop to your postcode! Shock horror discovery and my excitement shreds! Try a DN postcode 30 miles away from mine, The product is now available for home delivery! Lucky customers if they live there! The problem is I don't live there at that postcode! What a big disappointment my online Ikea experience now is! I've wasted my time and excitement, I leave feedback and close the lid on my laptop. The wonderful every day...”

Helpful Report

Posted 4 years ago

“It's a shame i have to give one star really as I don't think they even deserve that. I ordered some furniture for delivery and paid the £50 fee which, according to their customer service who I had to wait on hold for 45 minutes to speak to after my stuff didn't show up, is not to book a delivery. I always assumed that when I paid for a product called a delivery i was paying for an item to be delivered to me but according to ikea that is not the case, just what the £50 fee is for then, i still have no idea. The customer service representative i spoke to was one of the rudest and most belligerent people I have ever had the misfortune of speaking to. Taking pleasure in making customers cry is apparently their main job as it definitely wasn't to find a solution to the fact my items "were never put on the truck". He refused multiple requests from me to be passed over to another customer service rep and told me that if I insisted he would simply hang up the call. After 45 minutes of listening to the atrocity that is Abba compressed to play through a phone line, you can understand why that made me even more upset. He also informed he was the only one who handled complaints and that he was refusing to put in my complaint. This was, of course, a lie. I eventually managed to convince him to rebook my delivery for a few days later but on ending the call, he simply cancelled the entire order instead. I then got to spend even more time on hold to speak to another customer service representative who did manage rebook my delivery but it really makes you question just the kind of business ikea is running where these are the kind of people representing their business. I still received no details about my deliver and even after a call at 6pm the night before the second attempt the customer services could not confirm my items would arrive the next day. They did eventually arrive but with zero information from ikea. In total that weekend i spent over two hours on hold waiting for ikea customer service, I assume this is down to the sheer number of people they have failed who are calling to try and get what they have paid for. I am nothing but disgusted with the way ikea have handled my business and will not be using them in the future and I suggest you do not either. I have made multiple complaints and am yet to receive an apology, although they did eventually refund my £50 not-delivery fee.”

Helpful Report

Posted 4 years ago

“The issue that I have experienced was: I ordered 6 draws for my unit. However when they came 5/6 were broken. I decided to contact IKEA. However I found it extremely difficult to find the number or how to contact anyone on their website. This is fairly hidden and searched for around 30 minutes When I eventually found it I rang the number, however I received a message stating due to high levels of calls that they were unable to help me right now and to calm back later. This went on about 40-50 times over the next day and a half. PLUS each time I’d try and call I would also try their web chat. And each time it would say the same thing about no one being available. I decided to message them On Facebook. I messaged them on 2nd Feb and it wasn’t until the 11th Feb that anyone answered! They asked if I wanted a refund or I wanted a replacement. I messaged them back on the same day about an hour later. I am still waiting for someone to read my message! I still have broken items and I’m still trying daily to ring/webchat them and NOTHING! You cannot get hold of these people! It’s now 22nd Feb!! 20 days for someone to respond to a message on Facebook!! There is no other form of communication. There are no emails or other ways of getting hold of them. And by the looks of Facebook EVERYONE is in the same position. It occurred on: 2/02/2021 This meant that I’m wanting an apology for the amount of my time this has taken up!! I would like an apology and also a n exchange. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.”

Helpful Report

Posted 4 years ago

“I have spent 8 hours on the phone to this company, been told my furniture was arriving on 5 different occasions and also had completely wrong items delivered. The 5th time lucky delivery was due yesterday, but of course it didn't come, I've given up thinking it will, despite the advisors assuring me everytime. So yet again 'ring IKEA' is back on my to do list for tomorrow. At least they gave me a £20 goodwill payment which can go towards the £40 delivery cost they won't refund. I've always liked 'physically' shopping at IKEA, but the online offering, even when making allowances for being in a pandemic, is absolutely shocking!!”

Helpful Report

Posted 4 years ago

“IKEA Does not have any customer service at all, no telephone number to call, the number they provided does not work 0203 645 0000 my Order no : 1168237853 they did not deliver and no updates on the delivery date, no email to contact”

Helpful Report

Posted 4 years ago

“Ordered dish wear. Informed it was broken in transit. 2nd time also got broken. Then Customer Service told me it wasn't, and said it was delivered. It never came at all. UPS contacted me both times to say it was broken and being sent back. Ikea still hasn't issued a refund and it's been 7 weeks. I will NEVER ever buy from Ikea again. Anything!”

Helpful Report

Posted 4 years ago

“Ordered a sofa with cover on January 31. Only cover was delivered on February 4. It is now February 12 and the issue remains unresolved. I have a case number and just found out they have it marked as resolved. It is not. Delivery company lost the first sofa, no idea where the second one has gone. I have been on endless holds with ikea, only to be disconnected without speaking to anyone. I'm on my third endless hold. This experience has been ridiculous. Trucking company blaming ikea, ikea blaming the delivery company. Next call is to my credit card to dispute the charge for not receiving the merchandise as promised.”

Helpful Report

Posted 4 years ago

“I ordered a tv stand and seat pads coming to the value of €285 delivery included. I requested that the item be delivered on the 8th February 2021 since it gave me a choice on the website. This request was ignored and i was given a date for the 7th February 2021. I had to organise carers to come into my parents house to take care of them so that i could facilitate this ikea delivery. I got a phonecall at 12.30pm to tell me that they had the wrong address on the system (Even though i updated these details numerous times before the order). I was told that i was going to get a call back in relation to this. Instead i got a new delivery date for the 9th February. Another day wasted because no one arrived and this time no one bothered their backside to even ring me and tell me that there was a confusion with my address again. I rang IKEA to make a complaint and i was told that it would be dealt with internally and i would not be receiving any feedback. I had to cancel my order as a result as the next date they gave me was a day that i was in work. I couldnt take a chance in taking time off work to wait for an item that may or may not arrive . Very poor customer service also. Inexperienced staff left to deal with the phone calls and will have no issue putting you on hold and leave you waiting for long periods while you wait for the issue to be dealt with. Its very disappointing as I have been a very good customer of IKEA for years and never had a complaint until now. I am not buying the dealing with the complaint internally excuse as it makes me feel that my complaint will not be dealt with and ignored. Im going to make sure something is done about this. I should not have to push things this far to get a result.”

Helpful Report

Posted 4 years ago

“Bad delivery options! + they cancelled my order for no reason!”

Helpful Report

Posted 4 years ago

“Still awaiting a refund for the order you sent us to collect only to be informed you had lost it. Told we wouldn't be charged, lies.. we were. You have no customer service at all, just an automated phone system. We've claimed our refund back through our bank, which I recommend any customer of yours does, perhaps if enough bank claims come in you'll be forced to compensate. Whoever is currently in charge of IKEA has ruined what was a brilliant company, what an embarrassment.”

Helpful Report

Posted 4 years ago

“i have a hard time with your non return policy. I received a gift that was purchased at ikea but I don't need it. Upon returning it, I was told it could not be accepted for store credit or refund. Very short sighted. Now you have a FORMER customer instead of a current one. If I had been given store credit, chances are I would have spent more on my return. So you lose because I won't come back and you lose because, as you should know, a happy customer tells a few people, but an unhappy one tells a LOT of people. Stupicd policy that costs you money.”

Helpful Report

Posted 4 years ago

“I purchased an online gift card over a mont ago. The recipient never received it. I’ve now called 4x and they still haven’t refunded me my money even though they sent an email saying it would take 7-10 business days. Never again will I be going or purchasing from ikea.”

Helpful Report

Posted 4 years ago

“Paid $50 for delivery and was missing items for my closet, they shipped the items a week later only for them to just ship me a TABLE! I was missing a rod. What am I suppose to do with a table. Who works at ikea and just random if throws anything in site in the box!”

Helpful Report

Posted 4 years ago

“Customer service is terrible. Never buy anything you might have to return. I found surly customer service everywhere in this store.”

Helpful Report

Posted 4 years ago

“Ordered an item at 6am and paid for it. Waiting for an email to click and collect. Received an email in the evening that they cancelled my order. When I ordered they had the item on stock. This is very very disappointing. Did not receive my refund yet.”

Helpful Report

Posted 4 years ago

“The ikea website allowed me to order a product that was on back order. When the delivery truck showed up and delivered a shelf, a rod, hangers and no wardrobe I was shocked. They charged me 49.00 plus 105.00 for my wardrobe. I reached out to customer service 3 times and was told it could take up to 6 weeks to receive a refund. Why did they. Barge me for an item that was not available in the first place. Took 1 second to take my money but 6 weeks for a refund. Terrible customer service.”

Helpful Report

Posted 4 years ago

“No customer service, charged for delivery that has never arrived. How do they manage to trade? They should be avoided at all cost!”

Helpful Report

Posted 4 years ago

“Good Afternoon, I am so disappointed of Appliance form IKEA and never will recommend to buy any appliances from IKEA!!! NEVER!! I bought dishwasher for nearly $1000 !! Seriously $1000 dishwasher which was repaired nearly 7 times in 3 years!! Yep!! True!! The oven and microwave cost me also too much money!! MY mistake!! I bought the most expensive microwave and oven!! Really!! Never recommend!! I was even ok with those items!! BUT NO!! listen to this!! My cooktop!! Yes!! MY mistake!! I bought induction cooktop from IKEA!! On 7th day of December 2020 the half of cooktop stoped working!! There was a code F47!! I called customer servise!! They schedule me for repair on DEC 22nd!! Yes!! Dec 22nd - just before Christmas!! I menntioned that I need someone to come with necessary parts to repair it!! EASY!! Right!! But NO!! It wasn’t easy and clearly for company hired by IKEA!! The guy who came to my house said “” good Afternoon miss. When I come here i just eealize that you need new .. to fixed! i just so the problem tou indicated on the paper this morning!!!””” REALLY!!’ And NOW, today is 19th of JANUARY and nobody even contact me!!! NOBODY!!! My induction cooktop is nit working for more that 1 month!! I WILL NEVER, NEVER RECOMMEND IKEA TO OTHERS!!! NEVER!! Don’t waste your money for IKEA!!”

Helpful Report

Posted 4 years ago

Ikea is rated 1.5 based on 1,623 reviews