I Love Linen Reviews

Name: I Love Linen
Address: 11/14 Rothcote Crt, Burleigh Heads, 11/14 Rothcote Crt, Burleigh Heads, Queensland
Rating: 4.90

4.9 Rating 5,931 Reviews

98 %

of reviewers recommend I Love Linen

4.9

Based on 5,931 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About I Love Linen:

Established in 2013, we began with our search for beautiful bedding for a perfect night’s sleep, every night. As we’ve expanded, we’re proud to have become one of Australia’s best online destinations for all things home. We hope you find our personal service and direct access to the people who design your products a refreshing change. Let’s make your home beautiful, together.

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I Love Linen 5 star review on 4th November 2023

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was great and had no issues! I love the 4 pillows I got, the quilt is also great (!) but the mattress topper is very clumpy and I feel every single square. It’s like the feathers have set together and won’t fluff out no matter how much I try to break the feathers apart. Love the brand regardless, just wouldn’t recommend the topper which is a shame because I’d recommend everything else.”

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Posted 3 years ago

Hi Samantha, thank you for your kind feedback! To fluff up your topper, hang the product out in the fresh air, this should fix any clumping. If you would like to know more, please reach out to help@ilovelinen.com.au and our Customer Care team will be happy to help you. Have a lovely day :)

Posted 3 years ago

“Overall I am fairly happy with the linen quality of most items I have purchased. I like that the white linen form ilovelinen is a nice and crisp white.”

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Posted 3 years ago

Hello Georgia, thank you for taking the time to leave a review. Have a lovely day :)

Posted 3 years ago

“Your products are really beautiful. Nice and soft and lovely colours. However, one of the items I ordered was preorder, and ended up taking two months longer than what it said on the website. I waited a little while before emailing, enquiring about the delayed preorder and wondering when it was estimated to actually arrive, however it would have been nice to receive some communication from the company (without me pursuing it) when they became aware that the preorder was delayed. Only one of my items was preorder, so perhaps when they realised there would be such a big delay, they could have sent my other purchases so my whole order wasn’t held up an extra two months (on top of the time I had already waited for the initial preorder date; 3 months all up).”

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Posted 3 years ago

Hello Aimee. I really appreciate you taking the time to leave a review. I am sorry your items took longer than expected. I would like to assure you that this is not a standard occurrence for us, unfortunately, due to Covid19 our supply chain was heavily delayed and left some customers waiting longer than expected. We did send out communications updating the customers affected, though it appears not everyone received these messages. We have now put in place new processes to make sure these errors do not happen again. I really do apologise for the delay and would like to assure you these issues are not common here at I Love Linen. I am delighted you ended up loving our linen. Happy sleeping x

Posted 3 years ago

“Misses 5 stars for me for 2 reasons 1) for the price I would expect to be able to fully unfold the piece to be able to determine whether the color works in my space. I did not see (until I later looked it up online) that it is not returnable if it is unfolded. If that’s the case, again for the price, a simple notification on the packaging regarding this important info would be necessary and a more transparent communication of your policy. I don’t love the color of my item (more brown green than blue green in person) but I can’t send it back and that’s a bit of a bummer. 2) the closure is a series of loose ties. It looks unfinished and sloppy. Since the bottom portion is visible first when you walk into the room- it’s quite a bummer it doesn’t look more like a finished higher end item. A simple button closure would have looked more streamlined. I have to give it an extra tuck under to achieve that look.”

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Posted 3 years ago

“I don't think the French Linen sheets are as good as the bamboo, even though almost double the cost. I have both.”

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Posted 3 years ago

“Colours and pattern are as pictured, quick delivery ! But : the king size bedding definitely should have some kind of attachment for the quilt itself inside it, because with the very oversized cover no quilt is where it should be. Further : all inside seams are very narrow and In don't believe they will last very long, before I have to re-sew them all.”

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Posted 3 years ago

“Received my doona cover but still waiting for the pillow cases promoted in 2020. Order filling is slow.”

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Posted 3 years ago

“Hi I was a little disappointed with the colour that I recieved. The quality is lovely but although the sage pillowcases were perfect the sandlewood was too pale and I am not very happy with them.”

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Posted 3 years ago

“Average pillows, definitely not top quality hotel ones, unless it’s a 2 star”

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Posted 3 years ago

I Love Linen is rated 4.9 based on 5,931 reviews