I Love Linen Reviews

4.9 Rating 5,931 Reviews
98 %
of reviewers recommend I Love Linen
4.9
Based on 5,931 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read I Love Linen Reviews

About I Love Linen:

Established in 2013, we began with our search for beautiful bedding for a perfect night’s sleep, every night. As we’ve expanded, we’re proud to have become one of Australia’s best online destinations for all things home. We hope you find our personal service and direct access to the people who design your products a refreshing change. Let’s make your home beautiful, together.

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I Love Linen 5 star review on 9th August 2021
Anonymous
I Love Linen 5 star review on 9th August 2021
Rochelle L
I Love Linen 5 star review on 7th August 2021
Sammy G
I Love Linen 5 star review on 28th July 2021
Wendy S
I Love Linen 5 star review on 28th July 2021
Kirsty Y
I Love Linen 5 star review on 27th July 2021
Jeremy C
I Love Linen 5 star review on 27th July 2021
Holly H
134
Anonymous
Anonymous  // 01/01/2019
I purchased a sheet set, along with a duvet cover. The fitted sheet has three large holes, preciously where my hips lay in the bed. The fabric there has become extremely worn, and so I have to purchase a new fitted sheet. It’s been maybe three years? For reference I am 5’5 110lbs. It’s a shame because I really loved this set.
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Posted 3 weeks ago
I was so excited to purchase a whole set from I love linen but the comforter does not stay whatsoever in the duvet cover. I’ve tried two and it slides all around bunching and waking me up all through out the night. I regret this expensive purchase. Highly do not recommend
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Posted 4 months ago
Whilst I was excited about my order, the quality, and receiving the products, the products have proven to be the worst doona / quilt covers I’ve ever had. My children and I constantly have to ‘re do’ settings yet less e pensive covers require nothing like this. Complete waste of money for me.
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Posted 5 months ago
Hi Kathryn, Thanks for reaching out and we're sorry to read of your disappointment with your linen. I cannot see any correspondence from you in our customer care inbox, is this review in regards to your order from September 2022? Please feel free to reach out to help@ilovelinen.com.au as we would love to turn your experience into a positive one :) We look forward to hearing from you soon! Kindest, I Love Linen
Posted 5 months ago
Hello - we haven't received the samples yet! Please send asap :)
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Posted 6 months ago
Hello Aliza, Thank you for reaching out and we are sorry to hear you have not yet received your free swatches! We send these via standard mail post in an envelope, so this parcel will be delivered directly to your mail box within 14 business days :) Feel free to email our customer care team at Help@ilovelinen.com.au if you are needing these sooner as we also offer express shipping! Kindest, I Love Linen
Posted 6 months ago
Customer service is very poor, they don’t respond to emails
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Posted 7 months ago
Hi Priya, We want to sincerely apologise for this experience as we try to respond to our customers as quickly as possible. I have had a look at our emails and I can see that we have had a previous correspondence with you in which we did reply. May I please kindly ask you to email us again at Help@ilovelinen.com.au where we would be happy to turn your experience into a positive one and assist you with your queries (: Kindest, The I Love Linen Team
Posted 7 months ago
I purchased a french flax linen fitted sheet queen size and a french flax linen quily cover set for a total of $426 from their website. The product arrived and I tried it and it irritated my skin and was super uncomfortable. I only used it for a couple of nights maximum. When I reported this to the company they did not care at all and told me that I wasn't eligible for a refund or a store credit and there's nothing they could do at all. I tried to explain to them the situation but yet they did not offer me any refund, they claimed they cannot because the product was used. I explained to them that almost every online mattress company offers 100 to 365 night trial of their mattress and even though they cannot sell them again, they offer a full refund if you do not like the mattress for whatever reason. $426 is a lot for sheets, if they are confident in their product and they make enough sales shouldn't they offer refunds to consumers who don't end up agreeing with it? It irritated my skin and made me sweaty and uncomfortable, it didn't agree with me at all. Is there no protection at all for consumers like me? How many people have been fooled or lost money because of this. How are you meant to know without trying how it feel or how your skin will react to it? So once you try it that's it, you lose hundreds of dollars? How come the mattress companies who charge a lot more and have a much more costly product don't need to do that and offer you a return on their products?
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Posted 7 months ago
Hello Bavly, Thanks for reaching out with your feedback and we are so sorry to read of your disappointment! While we understand linen was not for you and you developed a reaction to the fabric, this unfortunately does not fall within our manufacturing fault return policy as the items had been slept in and were not in condition to be resold, in this case there was also no fault with the items. We state on our website that we require bedding to be in original folded condition to be returned as we want to ensure all of our valued customers know they are purchasing brand new and unused linen. Please feel free to reach out to our customer care team and we can further assist you with any queries you may have. Wishing you a lovely week ahead! Kindest, I Love Linen
Posted 6 months ago
A really small, overpriced tote. So disappointed. Will be lucky to get a baguette in this one and the handle was frayed.
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Posted 8 months ago
Hi Michelle, Thanks for taking the time to share your feedback and we are sorry to read of your disappointment. It is listed in the product description on our website that our market bags measure 50cm L x 30cm W with 20cm handles. If yours is measuring smaller than this, we would be happy to replace this. As for the handle being frayed, please feel free to contact our customer care team at Help@ilovelinen.com.au with an reference image and we can further assist. We look forward to hearing from you soon and turning your experience into a positive one :) Kindest, I Love Linen
Posted 8 months ago
Really disappointed with the quality of the product. My hopes were high after reading great reviews but the pillows I paid $100 were terrible and did not provide the support promised in the description. Nothing like the full and fluffy hotel pillows I was seeking.
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Posted 9 months ago
Hi Christine, Thanks for reaching out with your feedback. If you are used to a high profile pillow, these pillows will not be suitable for your use as they are similar to the feel of feather/down products that you sink into. Feel free to contact us at Help@ilovelinen.com.au where we would be happy to turn your experience into a positive one (: Warmest, I Love Linen
Posted 9 months ago
I don't love linen
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Posted 9 months ago
Hi Max, We're sorry to hear this! We understand linen is not for everyone and that is okay! Feel free to reach out to Help@ilovelinen.com.au if you wish to process a return (: Kindest, I Love Linen
Posted 9 months ago
I was very disappointed that the colour of the Marine Blue linen looks nothing like the colour in the image on your website. I was also very disappointed to have to pay return postage. This means I’ve paid over $20 just to view the product to find the colour wasn’t as shown online.
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Posted 11 months ago
Hello Mark, Thank you for reaching out and providing your feedback. We are sorry to hear our Marine Blue was not what you envisioned, although we try our hardest to show the truest representation of our colours, sometimes different screen resolutions can impact this. We do offer free swatches of our full range so you can see the colour before purchasing. https://www.ilovelinen.com.au/collections/swatches Please feel free to reach out to our friendly team at Help@ilovelinen.com.au if you have any questions (: Kindest, The I Love Linen Team
Posted 11 months ago
Ordered from Australia site because the US site didn’t have the lilac linen. The Queen duvet is so short and when I complained they said the Australian sizes are different??? I said how are the Queen beds different sizes? Makes no sense and customer service did nothing to help!!! Stay away and order from any other company!!!
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Posted 1 year ago
Hi Anna, Thanks for reaching out with your feedback and we are sorry to read of your dissapointment. I can see our customer care team has assisted you with your inquiry 12 months ago providing all the correct measurements for an Australian sized bed and the quilt cover you have ordered is in fact too small for a US queen sized bed. We do state on our AU website that all items are Australian bed sizes and to double check this will be suitable for the bed you have. Please do not hesitate to reach out to help@ilovelinen.com.au if you need any further clarification on sizing (: Kindest, The I Love Linen team
Posted 1 year ago
I have bought two fitted sheets from I Love Linen and both have worn through within 12 months. The sheet is not fit for purpose. This is unacceptable given the price point. I am unable to recommend and will not be a return customer.
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Posted 1 year ago
Hello, We are sorry to hear of the disappointment with the wear in your fitted sheets. Please feel free to reach out to our customer care team at help@ilovelinen.com.au if you require any assistance. Kindest, The I Love Linen Team
Posted 1 year ago
I bought 100% cotton turkish towels many years ago. After one wash they were the size of large tea towels. Though promised a replacement, I got many excuses why they hadn't been sent ( customer service was sick, then their mother was gravely ill) Long story short, towels were used as rags and I never ordered from them again. Not sure why they keep re-adding me to their mailing list.
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Posted 1 year ago
Poor quality made in China and doesn’t wear well
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Posted 1 year ago
Hello Richard, Thankyou for reaching out with your feedback we are sorry to read of your disappointment. If you require any further assistance please contact our customer care team at help@ilovelinen.com.au. Kindest, The I Love Linen Team
Posted 1 year ago
I purchased the king mattress topper and I waited over 3 months for delivery. Shipment was delayed as it was coming from China. I am very disappointed with the quality and that it cannot be machine washed or dry cleaned. Every week when I change the sheets I pull the topper off to give it a good shake to try and fluff it up but to no avail. The fill is lumpy and it’s as flat as a pancake on the side where my husband and I sleep. It looks absolutely ridiculous and untidy when the bed is made the middle is fluffy and the sides sunken. Not a good look. I would not recommend this product.
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Posted 1 year ago
Hello, Thanks for reaching out with your feedback and we are sorry to read of your disappointment. We would be more than happy to assist you if you could kindly reach out to Help@ilovelinen.com.au (: Our customer care team look forward to hearing from you soon! Kindest, The ILL Team x
Posted 1 year ago
Delivery services was excellent but the actual quilt was disappointing and not what I expected. Even though I ironed it looks like I’ve slept on it and I hate the appearance and have put in the cupboard. Colour perfect but appearance ?? I’ll never buy on line again.
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Posted 1 year ago
Hello, Thanks for taking the time to leave your review. We wanted to take this opportunity to explain a little about our linen. Linen as a fabric is a relaxed look and is prone to crease, if you prefer a more sleek and neat look, bamboo or cotton may be more suitable for you (: Wishing you a wonderful weekend ahead! Kindest, The I Love Linen Team
Posted 1 year ago
Buyer Beware! Linen sheds and quickly becomes threadbare. These sheets are lovely when new, but shed to the point of being threadbare. When it happened to one sheet set, the company replaced it claiming it was premature wear. It has now happened to a second sheet set. Sadly, the poor quality appears to be a feature of this brand. Not worth the premium prices they charge. In my experience, the quality of competitor brand Sheet Society is far superior - try them instead.
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Posted 1 year ago
Hello Anabel, Thank you for taking the time to reach out with your feedback, we are sorry to read of your experience and would like to chance to resolve this for you as best we can. I can see you purchased your fitted sheet from us in 2018, and I cannot locate any correspondence with you in regards to the wear of this sheet. Please feel free to reach out to us at Help@ilovelinen.com.au for one of our friendly team members to further evaluate this (: We look forward to hearing from you, have a wonderful day! Kindest, The I Love Linen Team
Posted 1 year ago
Hi. I tried these sheets expecting to have the most fabulous sleep ever. It was the opposite - like sleeping under a synthetic duvet. Couldn’t believe how awful they were.
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Posted 1 year ago
Hello Virginia, Sorry to hear about your recent experience, this is extremely odd as all of our Linen products are 100% French Flax Linen and all 170gsm. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist and resolve your issue. Look forward to hearing from you. Kindest, The I Love Linen Team
Posted 1 year ago
Customer service ain’t great! Won’t be buying from this company again.
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Posted 1 year ago
Hello Rouba, Thank you for bringing this to our attention. We are sorry to hear of your experience and would like the opportunity to turn your negative experience into a positive one. I can see our team has been awaiting on your response to resolve the issue at hand. We would love to hear back from you to get this resolved as quickly as possible. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to address your concerns. Look forward to hearing from you. Kindest, The I Love Linen Team
Posted 1 year ago
I've bought linens from here before but it was my first time purchasing their fitted sheet to add to my linen rotation. Not sure if it's just their fitted sheet but the amount of shedding is insane!! I have many other "stone washed" linen brands too but never experienced this much shedding despite washing numerous times and following their care guide per customer service. If they think washing it many times is going to get rid of much shedding, why don't they do that themselves before sending it out to the customers. But of course their advice wasn't helpful and I'm left with this linen I'd rather not use. Don't waste your money like I did unless you don't mind having your entire bedroom covered in loose fibers despite vacuuming it up every day.
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Posted 1 year ago
Hello Minhee, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment and would like the opportunity to resolve your issue to the best of our ability. Are you able to let us know which other Stone washed brands you have tried? We would love to pass this information on to our head of product to investigate further :) Our process of Stonewashing may cause excess fibers that will come off the fabric which, rest assured, is a normal process and does not degrade your beautiful linen or mean that it is damaged. Linen as a fiber is also known for shedding more than other fabrics. I can see we last contacted you on the 14th of this month? and would love to hear how many times this has been washed and tumble-dried since to further understand and try to resolve for you :) May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist. Look forward to hearing from you. Kindest, The I Love Linen Team
Posted 1 year ago
I Love Linen is rated 4.9 based on 5,931 reviews