I Love Linen Reviews

Name: I Love Linen
Address: 11/14 Rothcote Crt, Burleigh Heads, 11/14 Rothcote Crt, Burleigh Heads, Queensland
Rating: 4.90

4.9 Rating 6,181 Reviews

98 %

of reviewers recommend I Love Linen

4.9

Based on 6,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About I Love Linen:

Established in 2013, we began with our search for beautiful bedding for a perfect night’s sleep, every night. As we’ve expanded, we’re proud to have become one of Australia’s best online destinations for all things home. We hope you find our personal service and direct access to the people who design your products a refreshing change. Let’s make your home beautiful, together.

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I Love Linen 5 star review on 11th December 2025

1159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Linen lover here, but this brand of sheets wears out very fast. I have explained to customer service but they did not think there was anything wrong with this. Purchase if you are happy for 2-3 years intermittent wear only. Very disappointing for linen sheets that are advertised as premium quality.”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry to hear your linen wears out quickly and that our customer service didn’t meet your expectations. That isn’t what we want for our customers. If you can share your order number or reach out to help@ilovelinen.com.au, we’ll look into a resolution for you (replacement, refund, or advice on care to extend wear). Thank you for bringing this to our attention. We appreciate your feedback and hope to make this right. Kind regards, Team I Love Linen

Posted 1 month ago

“disappointing”

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Posted 1 month ago

“Terrible delivery service. I put in my order 8 days ago, and I still have not received the item and no correspondence either. Yet the order receipt quoted 3-8 days for receipt. According to the Tracker on your website, the order has not progressed since I ordered it. Factoring in the 1 day public holiday, this is still very unacceptable.”

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Posted 4 months ago

“Black Friday paid items not delivered Said will deliver what’s in stock nothing arrived Only one sheet turned up after 3 weeks 🙁”

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Posted 4 months ago

“Poor customer service, ripping people off hundreds of dollars. I purchased a full set of bedding. After completing the payment, I realised that there was a “build your own bundle (BUOB)” option. For every item I had already purchased for $1000(!!), I could have purchased them in the BUOB for only $800. When I contacted the company, I pretty much received a “too bad” email. I think this kind of customer service is quite disgusting & I will not be shopping here again. Nor will I be recommending this company (as I previously have)”

Helpful Report

Posted 6 months ago

Hi Sara, Thank you for sharing your experience. We’re sorry to hear that the items you wanted weren’t available in our bundle builder. We completely understand how frustrating it can be when stock runs out. Unfortunately, we weren’t able to offer the sale price for a bundle that wasn’t in stock at the time. We really appreciate your feedback, as we’re always looking for ways to improve, and we hope you have a lovely week ahead. Kind regards, Team I Love Linen

Posted 5 months ago

“Purchased a fitted sheet last May it’s already thread bare, very disappointed in the quality for the price. Definitely don’t recommend.”

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Posted 10 months ago

“Purchase 4sets of sheets 2 month ago tried emailing and ringing . 0435432324 Jai still have not received any sheets this looks like a scam”

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Posted 1 year ago

“I purchased a sheet set, along with a duvet cover. The fitted sheet has three large holes, preciously where my hips lay in the bed. The fabric there has become extremely worn, and so I have to purchase a new fitted sheet. It’s been maybe three years? For reference I am 5’5 110lbs. It’s a shame because I really loved this set.”

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Posted 2 years ago

“I was so excited to purchase a whole set from I love linen but the comforter does not stay whatsoever in the duvet cover. I’ve tried two and it slides all around bunching and waking me up all through out the night. I regret this expensive purchase. Highly do not recommend”

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Posted 2 years ago

“Whilst I was excited about my order, the quality, and receiving the products, the products have proven to be the worst doona / quilt covers I’ve ever had. My children and I constantly have to ‘re do’ settings yet less e pensive covers require nothing like this. Complete waste of money for me.”

Helpful Report

Posted 2 years ago

Hi Kathryn, Thanks for reaching out and we're sorry to read of your disappointment with your linen. I cannot see any correspondence from you in our customer care inbox, is this review in regards to your order from September 2022? Please feel free to reach out to help@ilovelinen.com.au as we would love to turn your experience into a positive one :) We look forward to hearing from you soon! Kindest, I Love Linen

Posted 2 years ago

“Hello - we haven't received the samples yet! Please send asap :)”

Helpful Report

Posted 2 years ago

Hello Aliza, Thank you for reaching out and we are sorry to hear you have not yet received your free swatches! We send these via standard mail post in an envelope, so this parcel will be delivered directly to your mail box within 14 business days :) Feel free to email our customer care team at Help@ilovelinen.com.au if you are needing these sooner as we also offer express shipping! Kindest, I Love Linen

Posted 2 years ago

“Customer service is very poor, they don’t respond to emails”

Helpful Report

Posted 2 years ago

Hi Priya, We want to sincerely apologise for this experience as we try to respond to our customers as quickly as possible. I have had a look at our emails and I can see that we have had a previous correspondence with you in which we did reply. May I please kindly ask you to email us again at Help@ilovelinen.com.au where we would be happy to turn your experience into a positive one and assist you with your queries (: Kindest, The I Love Linen Team

Posted 2 years ago

“I purchased a french flax linen fitted sheet queen size and a french flax linen quily cover set for a total of $426 from their website. The product arrived and I tried it and it irritated my skin and was super uncomfortable. I only used it for a couple of nights maximum. When I reported this to the company they did not care at all and told me that I wasn't eligible for a refund or a store credit and there's nothing they could do at all. I tried to explain to them the situation but yet they did not offer me any refund, they claimed they cannot because the product was used. I explained to them that almost every online mattress company offers 100 to 365 night trial of their mattress and even though they cannot sell them again, they offer a full refund if you do not like the mattress for whatever reason. $426 is a lot for sheets, if they are confident in their product and they make enough sales shouldn't they offer refunds to consumers who don't end up agreeing with it? It irritated my skin and made me sweaty and uncomfortable, it didn't agree with me at all. Is there no protection at all for consumers like me? How many people have been fooled or lost money because of this. How are you meant to know without trying how it feel or how your skin will react to it? So once you try it that's it, you lose hundreds of dollars? How come the mattress companies who charge a lot more and have a much more costly product don't need to do that and offer you a return on their products?”

Helpful Report

Posted 2 years ago

Hello Bavly, Thanks for reaching out with your feedback and we are so sorry to read of your disappointment! While we understand linen was not for you and you developed a reaction to the fabric, this unfortunately does not fall within our manufacturing fault return policy as the items had been slept in and were not in condition to be resold, in this case there was also no fault with the items. We state on our website that we require bedding to be in original folded condition to be returned as we want to ensure all of our valued customers know they are purchasing brand new and unused linen. Please feel free to reach out to our customer care team and we can further assist you with any queries you may have. Wishing you a lovely week ahead! Kindest, I Love Linen

Posted 2 years ago

“A really small, overpriced tote. So disappointed. Will be lucky to get a baguette in this one and the handle was frayed.”

Helpful Report

Posted 2 years ago

Hi Michelle, Thanks for taking the time to share your feedback and we are sorry to read of your disappointment. It is listed in the product description on our website that our market bags measure 50cm L x 30cm W with 20cm handles. If yours is measuring smaller than this, we would be happy to replace this. As for the handle being frayed, please feel free to contact our customer care team at Help@ilovelinen.com.au with an reference image and we can further assist. We look forward to hearing from you soon and turning your experience into a positive one :) Kindest, I Love Linen

Posted 2 years ago

“Really disappointed with the quality of the product. My hopes were high after reading great reviews but the pillows I paid $100 were terrible and did not provide the support promised in the description. Nothing like the full and fluffy hotel pillows I was seeking.”

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Posted 2 years ago

Hi Christine, Thanks for reaching out with your feedback. If you are used to a high profile pillow, these pillows will not be suitable for your use as they are similar to the feel of feather/down products that you sink into. Feel free to contact us at Help@ilovelinen.com.au where we would be happy to turn your experience into a positive one (: Warmest, I Love Linen

Posted 2 years ago

“I don't love linen”

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Posted 2 years ago

Hi Max, We're sorry to hear this! We understand linen is not for everyone and that is okay! Feel free to reach out to Help@ilovelinen.com.au if you wish to process a return (: Kindest, I Love Linen

Posted 2 years ago

“I was very disappointed that the colour of the Marine Blue linen looks nothing like the colour in the image on your website. I was also very disappointed to have to pay return postage. This means I’ve paid over $20 just to view the product to find the colour wasn’t as shown online.”

Helpful Report

Posted 3 years ago

Hello Mark, Thank you for reaching out and providing your feedback. We are sorry to hear our Marine Blue was not what you envisioned, although we try our hardest to show the truest representation of our colours, sometimes different screen resolutions can impact this. We do offer free swatches of our full range so you can see the colour before purchasing. https://www.ilovelinen.com.au/collections/swatches Please feel free to reach out to our friendly team at Help@ilovelinen.com.au if you have any questions (: Kindest, The I Love Linen Team

Posted 3 years ago

“Ordered from Australia site because the US site didn’t have the lilac linen. The Queen duvet is so short and when I complained they said the Australian sizes are different??? I said how are the Queen beds different sizes? Makes no sense and customer service did nothing to help!!! Stay away and order from any other company!!!”

Helpful Report

Posted 3 years ago

Hi Anna, Thanks for reaching out with your feedback and we are sorry to read of your dissapointment. I can see our customer care team has assisted you with your inquiry 12 months ago providing all the correct measurements for an Australian sized bed and the quilt cover you have ordered is in fact too small for a US queen sized bed. We do state on our AU website that all items are Australian bed sizes and to double check this will be suitable for the bed you have. Please do not hesitate to reach out to help@ilovelinen.com.au if you need any further clarification on sizing (: Kindest, The I Love Linen team

Posted 3 years ago

“I have bought two fitted sheets from I Love Linen and both have worn through within 12 months. The sheet is not fit for purpose. This is unacceptable given the price point. I am unable to recommend and will not be a return customer.”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear of the disappointment with the wear in your fitted sheets. Please feel free to reach out to our customer care team at help@ilovelinen.com.au if you require any assistance. Kindest, The I Love Linen Team

Posted 3 years ago

“I bought 100% cotton turkish towels many years ago. After one wash they were the size of large tea towels. Though promised a replacement, I got many excuses why they hadn't been sent ( customer service was sick, then their mother was gravely ill) Long story short, towels were used as rags and I never ordered from them again. Not sure why they keep re-adding me to their mailing list.”

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Posted 3 years ago

I Love Linen is rated 4.9 based on 6,181 reviews