I Love Linen Reviews

Name: I Love Linen
Address: 11/14 Rothcote Crt, Burleigh Heads, 11/14 Rothcote Crt, Burleigh Heads, Queensland
Rating: 4.90

4.9 Rating 6,181 Reviews

98 %

of reviewers recommend I Love Linen

4.9

Based on 6,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About I Love Linen:

Established in 2013, we began with our search for beautiful bedding for a perfect night’s sleep, every night. As we’ve expanded, we’re proud to have become one of Australia’s best online destinations for all things home. We hope you find our personal service and direct access to the people who design your products a refreshing change. Let’s make your home beautiful, together.

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I Love Linen 5 star review on 11th December 2025

1159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality made in China and doesn’t wear well”

Helpful Report

Posted 3 years ago

Hello Richard, Thankyou for reaching out with your feedback we are sorry to read of your disappointment. If you require any further assistance please contact our customer care team at help@ilovelinen.com.au. Kindest, The I Love Linen Team

Posted 3 years ago

“I purchased the king mattress topper and I waited over 3 months for delivery. Shipment was delayed as it was coming from China. I am very disappointed with the quality and that it cannot be machine washed or dry cleaned. Every week when I change the sheets I pull the topper off to give it a good shake to try and fluff it up but to no avail. The fill is lumpy and it’s as flat as a pancake on the side where my husband and I sleep. It looks absolutely ridiculous and untidy when the bed is made the middle is fluffy and the sides sunken. Not a good look. I would not recommend this product.”

Helpful Report

Posted 3 years ago

Hello, Thanks for reaching out with your feedback and we are sorry to read of your disappointment. We would be more than happy to assist you if you could kindly reach out to Help@ilovelinen.com.au (: Our customer care team look forward to hearing from you soon! Kindest, The ILL Team x

Posted 3 years ago

“Delivery services was excellent but the actual quilt was disappointing and not what I expected. Even though I ironed it looks like I’ve slept on it and I hate the appearance and have put in the cupboard. Colour perfect but appearance ?? I’ll never buy on line again.”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your review. We wanted to take this opportunity to explain a little about our linen. Linen as a fabric is a relaxed look and is prone to crease, if you prefer a more sleek and neat look, bamboo or cotton may be more suitable for you (: Wishing you a wonderful weekend ahead! Kindest, The I Love Linen Team

Posted 3 years ago

“Buyer Beware! Linen sheds and quickly becomes threadbare. These sheets are lovely when new, but shed to the point of being threadbare. When it happened to one sheet set, the company replaced it claiming it was premature wear. It has now happened to a second sheet set. Sadly, the poor quality appears to be a feature of this brand. Not worth the premium prices they charge. In my experience, the quality of competitor brand Sheet Society is far superior - try them instead.”

Helpful Report

Posted 3 years ago

Hello Anabel, Thank you for taking the time to reach out with your feedback, we are sorry to read of your experience and would like to chance to resolve this for you as best we can. I can see you purchased your fitted sheet from us in 2018, and I cannot locate any correspondence with you in regards to the wear of this sheet. Please feel free to reach out to us at Help@ilovelinen.com.au for one of our friendly team members to further evaluate this (: We look forward to hearing from you, have a wonderful day! Kindest, The I Love Linen Team

Posted 3 years ago

“Hi. I tried these sheets expecting to have the most fabulous sleep ever. It was the opposite - like sleeping under a synthetic duvet. Couldn’t believe how awful they were.”

Helpful Report

Posted 3 years ago

Hello Virginia, Sorry to hear about your recent experience, this is extremely odd as all of our Linen products are 100% French Flax Linen and all 170gsm. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist and resolve your issue. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 3 years ago

“Customer service ain’t great! Won’t be buying from this company again.”

Helpful Report

Posted 3 years ago

Hello Rouba, Thank you for bringing this to our attention. We are sorry to hear of your experience and would like the opportunity to turn your negative experience into a positive one. I can see our team has been awaiting on your response to resolve the issue at hand. We would love to hear back from you to get this resolved as quickly as possible. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to address your concerns. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 3 years ago

“I've bought linens from here before but it was my first time purchasing their fitted sheet to add to my linen rotation. Not sure if it's just their fitted sheet but the amount of shedding is insane!! I have many other "stone washed" linen brands too but never experienced this much shedding despite washing numerous times and following their care guide per customer service. If they think washing it many times is going to get rid of much shedding, why don't they do that themselves before sending it out to the customers. But of course their advice wasn't helpful and I'm left with this linen I'd rather not use. Don't waste your money like I did unless you don't mind having your entire bedroom covered in loose fibers despite vacuuming it up every day.”

Helpful Report

Posted 3 years ago

Hello Minhee, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment and would like the opportunity to resolve your issue to the best of our ability. Are you able to let us know which other Stone washed brands you have tried? We would love to pass this information on to our head of product to investigate further :) Our process of Stonewashing may cause excess fibers that will come off the fabric which, rest assured, is a normal process and does not degrade your beautiful linen or mean that it is damaged. Linen as a fiber is also known for shedding more than other fabrics. I can see we last contacted you on the 14th of this month? and would love to hear how many times this has been washed and tumble-dried since to further understand and try to resolve for you :) May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 3 years ago

“I have purchased a number of linen products from I Love Linen I’m afraid I will not purchase any more linen because within 2 years my $190 linen king size fitted sheet has worn through. I have many more sets , so it has had constant use ? Also I follow all the care instructions. I’ve been offered at %30 off my next item but that must be on a full price item not on sale ? What a joke 🙁”

Helpful Report

Posted 3 years ago

“I love your products, the quality is there and I have been enjoying your bedsheets selection since 2016 - That's why my last order experience with I Love Linen was so disappointing. I ordered an entirely new bed set in the Ochre (which we love) I also ordered some new White King Pillow Cases and a new Warm Grey Fitted Sheet (to go with our existing sets). I was told that the white pillowcases were currently out of stock but I could have the remaining items shipped. Only the ochre bed set arrived. I've now been informed a month after my original order that the Warm Grey Fitted Sheet has been discontinued - I was given an option to pick another item or request a refund. I saw on your website that there were still 50cm versions of the fitted sheets available (my order was for the 40cm) - I requested the 50cm Version for the sheet but was told it would cost an extra $30 with no discount, even though there has been a delay on these items. I've now requested a full refund on all the remaining items (which for some reason will take another 10 days) I'm very disappointed that you have discontinued the warm grey fitted sheet range and that you couldn't offer any kind of discount considering the time and inconvenience caused. I was a very happy customer up until this order and I don't think I will be using I love linen again.”

Helpful Report

Posted 4 years ago

Hello Jacob, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment with your fitted sheet being oversold and the delay caused in notifying you of this issue. I can completely understand your frustrations with this and also being advised the Warm Grey colorway has been discontinued. Our team offered a replacement fitted sheet in the 40cm in another available color and advised a larger depth would cause sizing issues due to your previous order history of King 40cm sheets. I can see we actioned your request to cancel and refund this order which our accounts team was advised to do so immediately. We do like to note that while we process this straight away it can take up to 10 business days to process back onto your account. I hope this provides a little clarity, please feel free to reach out to us via email at help@ilovelinen.com.au where we will be more than happy to address any further concerns. Kindest Regards, Sammy Customer Care Manager

Posted 4 years ago

“These days you expect a business to not only have a great product but also to provide a great service. I love linen might have good products (I can’t tell anything about their quality as I am waiting for my parcel to arrive and it’s been forever) but provide minimal to zero customer service. Too lazy to investigate the delayed status with Australia Post and ask their customers to do so instead. I understand that you are small family business - that just means you have to try harder in serving your customers. 1 star for a terrible service and won’t be back even though the products are great.”

Helpful Report

Posted 4 years ago

Hi Aleksandra, Sorry to hear about your recent experience, we do apologize for your frustrations concerning this matter and do understand how the process of dealing with Australia Post can appear to not be very customer-focused. Your order was shipped by us 3 business days after you placed the order with your selected Standard shipping which Australia Post says can take between 2 and 8 business days. We can only track it in the same way you can, as you saw, with the link we sent through, Australia Post had indicated it was delayed at their end and if it hasn't arrived by Monday 23 May to get in contact with them so they could investigate. As soon as this extends beyond the allotted time a case can be lodged and then as mentioned once you have authorized us on the case we will gladly pursue this further and work with you for a resolution. Again we do apologize that this process can be difficult and the delay frustrating, as your order was placed with us at I Love Linen it does reflect poorly on us and not the carrier which we accept. I hope this provides a little clarity, please feel free to reach out to us via email at help@ilovelinen.com.au where we will be more than happy to address any further concerns. Kindest Regards, Sammy Customer Care Manager

Posted 4 years ago

“I love linen has ripped me off - buy your sheets elsewhere. After purchasing a sheet set I Love Linen sent me the wrong product. They refuse to correct the mistake and send me the product I purchased - apparently because I’ve opened what they sent me. Absurd! I’ve been battling with their customer service about this for days and they’ve been dismissive and unwilling to correct their mistake. My experience of I Love Linen is a scam - buy something, get something completely different. So disappointed, all prior experiences with them have been fine.”

Helpful Report

Posted 4 years ago

Hi Tom, Our sincerest apologies on what has happened here and I completely understand your position and frustration with the situation. We sent you the wrong item and that is something we absolutely should not have done and normal process is we would of course issue a free return to get that back to us and ship you the correct order ASAP. The issue that crept in was the fact that you opened and used the item that was incorrectly shipped to you, which again, I understand why as you needed bedding urgently for the weekend but this did add some confusion to the process with another approach being taken. At the end of the day, we take ownership for the issue of sending a wrong item and will make sure that at no charge to you we will get that sorted immediately. As you did say this is not a common scenario for us and your previous experience with our brand has been good so we are sorry and disappointed that our mistake has led to this situation. I hope this provides a little clarity to what has gone on and while it is not an excuse for what happened, I did feel it important to provide some explanation. Kind regards David General Manager

Posted 4 years ago

“I purchased a sheet, which was not the right colour for the room, followed the return policy and ended having it returned to me, they claimed I had wash it! What an absolute joke. Obviously I did not wash the sheet. It remained in a box until I sent it back, there’s no way it could of been washed or dirty for that matter. Pretty lousy way to treat a customer. So now I have to pay another postage fee to send the sheet back for the second time….. Very disappointing. I’d say poor customer service.”

Helpful Report

Posted 4 years ago

Hello, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment and would like the opportunity to resolve your issue to the best of our ability. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 4 years ago

“I am still waiting on an order placed on Jan 6. And for the order placed on December 31, was told a week later that the item I wanted was out of stock so I now have an incomplete set as that line went on sale and the alternative options also sold out. The products are great, but I’m very disappointed with recent customer service and communication.”

Helpful Report

Posted 4 years ago

Hello, Thank you for bringing this to our attention. We are sorry to hear of your experience and would like the opportunity to turn your negative experience into a positive one. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to address your concerns. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 4 years ago

“I purchased the standard Queen sheet set in clay and I am really disappointed. I ordered the right size for my mattress (30cm deep fitted sheet) and it is way too loose and bunches up in the middle of the night. The sheets aren't as cool and comfortable for summer as I had imagined, especially considering all of the 5 star reviews. I have purchased my doona cover from here and love it, but the sheet sets are not comfortable or feel nice at all. Think carefully before purchasing as they are very expensive and cannot be returned. I'd rather spend $300 on good cotton ones”

Helpful Report

Posted 4 years ago

Hello Kerrie, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment and would like the opportunity to resolve your issue to the best of our ability. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 4 years ago

“I ordered a lilac & sage set in November 2020 (not even 2 years old) and my sheet now has a massive whole in it and the fabric has many other wholes starting to form and rip. Very disappointing. I definitely expected better quality considering the price.”

Helpful Report

Posted 4 years ago

Hi there, I am so sorry to hear about your fitted sheet. We would love a chance to talk further, please reach out to our customer service team at help@ilovelinen.com.au with your order number and we would be more than happy to look into this for you :) xx

Posted 4 years ago

“I found that the bed set was not up to what was advertised, colour was different from what was stated, and no satisfactory resolution, very dismissive, obviously you believe in your product and that's it”

Helpful Report

Posted 4 years ago

“I had high expectation with the product I purchased but reality it disappoints me.”

Helpful Report

Posted 4 years ago

“I wasn’t impressed with the products at all,”

Helpful Report

Posted 4 years ago

Hi Carmel, We are sorry to hear of your disappointment and would like the opportunity to resolve your issue to the best of our ability. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist. Look forward to hearing from you. Kindest, I Love Linen

Posted 4 years ago

“Unfortunately I did not like the linen at all . I slept in it once then had to buy new everything. . Sorry the linen is just not for me”

Helpful Report

Posted 4 years ago

Hello Zaide, Thank you so much for your honest feedback. I am so sorry to hear you did not enjoy your linen items and we hope after a few more washes you will start to enjoy these again soon. Kindest, The I Love Linen Team

Posted 4 years ago

“Admittedly, my quilt cover is two years old now, however two of the ties have detached. When I wrote to the company, I was told 'it can happen from time to time' and was offered a 20% discount on another purchase which I do not feel was adequate. I was hoping at least for some thread so I can attempt to fix the issue.”

Helpful Report

Posted 4 years ago

Hi Ashley, Thanks for your honest feedback, we really appreciate it and are so sorry for your disappointment. Due to the very fragile nature of these ties, over long periods of time they can naturally weaken I'm afraid. I can see our Customer Care team offered a goodwill discount for the inconvenience and we are also more than happy to reimburse you for any thread purchased to match your quilt for the ties. Please get in touch with us with your receipt and bank details for this, as we would be happy to do this for you on this occasion. Kindest, The I Love Linen Team

Posted 4 years ago

I Love Linen is rated 4.9 based on 6,181 reviews