I Love Linen Reviews

4.9 Rating 6,181 Reviews

98 %

of reviewers recommend I Love Linen

4.9

Based on 6,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About I Love Linen:

Established in 2013, we began with our search for beautiful bedding for a perfect night’s sleep, every night. As we’ve expanded, we’re proud to have become one of Australia’s best online destinations for all things home. We hope you find our personal service and direct access to the people who design your products a refreshing change. Let’s make your home beautiful, together.

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I Love Linen 5 star review on 11th December 2025

1159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find the quality of the linen to not be as good as other brands. It does not last as long. My sheets have worn through and the ties have all fallen off my duvet cover.”

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Posted 4 years ago

Thank you Marcus for the honest review. Our manufacturing standards & procedures have always remained the same and we independently test our linen to ensure the quality does not change. We have, however, introduced new depth variations for our Fitted Sheets (30cm, 40cm & 50cm) & you may find the depth you have selected is not the best match for your mattress. If you would like advice on how to make sure you have selected the correct depth, please reach out to help@ilovelinen.com.au & our customer care team would be happy to advise you!

Posted 4 years ago

“Really unhappy with my purchase. Bought the fitted sheet and pillowcases in Sage, and the quilt cover and pillowcases in Sandalwood. I like the Sage, but the Sandalwood is much darker than the photos. They don't fit well, I have a standard king (Australia), and they are thin and flimsy. I don't like the tie ends on the quilt cover. Overall, very disappointed and annoyed that I spent so much money on something I'll probably not use.”

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Posted 4 years ago

Hi Cass, while I understand the tie features are not what you were looking for, our product page does make it very clear our Duvet Covers come with this feature. We choose to use ties rather than buttons as our customers prefer the ease of use & sweet design details. I really am sorry this was not for you. I also understand that the natural texture & feel of linen was not for you, if you believe you have received the incorrect size, please kindly reach out to help@ilovelinen.com.au & our Customer Care team would be happy to assist you further. If you happen to purchase with us again, I recommend ordering a free swatch ring, so you can sample the shades for yourself prior to purchase! I appreciate your feedback & I hope we can assist you to resolve some of your concerns. Have a wonderful day :)

Posted 4 years ago

“What went wrong? I Love Linen team declares the shipment with the full amount before the discount. I asked them to correct it with DHL so they can calculate the fair amount of custom and duty fee. That way I can pay the duty and custom fee based on what I really paid for. However, the team only acknowledge that the custom and duty fee is not their responsibility, it's customer's. I KNOW THAT!! I asked again but no one return my email. I have not seen the products but I am sure is better quality than the service. I should have received my shipment 10 days ago but because of wrong duty fee charge, so it is still stuck at the custom. Bad customer service, Wrong price to declare shipment. It causes delay delivery. Who knows what would happened with returns and refunds? It would be difficult, I imagine.”

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Posted 5 years ago

Hey, I am sorry that you have had some drama with your international shipping charges. It is standard procedure, and a requirement for us to provide DHL with your order invoice, this is how international orders are always processed with any chosen shipping providers. I understand that this has caused you some distress though, so please reach out to help@ilovelinen.com.au (with ATTN Andrew as the email header) and we will try our best to help you resolve this situation. Please include your order number in the email so Andrew can assist you nice and quickly.

Posted 5 years ago

“Cannot use linen as pillows ive ordered have not arrived and will not for a while. Very sad! No need for 20•\• off next purchase as there will not be any!!!”

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Posted 5 years ago

“I suggest you get a swatch before purchase. The striped and patterned doona covers are very heavy and have that ‘scratchty’ feel. The colours are beautiful. I was told to soften the fabric I had to wash frequently beforehand even put in clothes dryer (not an easy thing to do with a king doona and heavy weight). I tried washing but still feels uncomfortable, not at all breathable like lovely cotton. The company were not helpful as I had to wash the doona cover to see if it would soften, so exchanging was not an option. I hope others don’t encounter this problem because it’s a very expensive purchase!!”

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Posted 5 years ago

Hello Melissa, I am so sorry you did not love the texture of natural linen. If you are used to sleeping on cotton, you will find that linen has a very different feel. Our lovely linen will soften with time (washing & being slept on) and is the highest quality GSM so really is excellent quality linen. The weave of our patterned linen is thicker, meaning it has a heavier feel and will likely last longer. If you would like to know more about the benefits of sleeping on linen, visit the care guide on our website for more information. We each have our preferences and I understand that linen is not for you. I hope you find bedding that suits your preferences and you enjoy a dreamy nights sleep. Kindest, Kel

Posted 5 years ago

“Stop asking me to rewrite my review”

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Posted 5 years ago

“Beware - these sheets have a 2 yr lifespan! After waiting more than a week to hear back from the company about my threadbare sheets, I decided to write a review. Yes these sheets are lovely. Yes the marketing is slick and clever. Yes these sheets are very expensive. The trouble is, they shed. This isn’t meant to happen for long. But it does. I wash the sheets by hand, I rotate with other 3 other sheet sets, I line dry in the shade yet the sheets shed and shed. The shedding thins the fabric to the point it disintegrates. And now, after 2 years, my sheets are threadbare. There are large holes running down the length of the sheets like nothing I’ve seen with my cotton ones. For $300, when used a quarter of the time, I expect them to last more than 24 months. Just beware. *Update* After writing my review, the company contacted me to replace the fitted sheet, saying they had worn “prematurely”. Sadly, another sheet set I purchased at the same time for $295 are now threadbare from what can only be described as light use. It seems this is not a one-off fault, but a feature of the poor quality sheets. Very disappointing.”

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Posted 5 years ago

“These curtains were not as well hanging as I had imagined. The fabric is also not as lovely as the description.”

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Posted 5 years ago

I Love Linen is rated 4.9 based on 6,181 reviews