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I Love Linen Reviews

4.9 Rating 5,931 Reviews

98 %

of reviewers recommend I Love Linen

Company Reviews

Product Reviews

4.9

Based on 5,931 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About I Love Linen:

Established in 2013, we began with our search for beautiful bedding for a perfect night’s sleep, every night. As we’ve expanded, we’re proud to have become one of Australia’s best online destinations for all things home. We hope you find our personal service and direct access to the people who design your products a refreshing change. Let’s make your home beautiful, together.

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I Love Linen 5 star review on 4th November 2023

I Love Linen 5 star review on 3rd November 2023

I Love Linen 5 star review on 29th October 2023

I Love Linen 5 star review on 27th October 2023

I Love Linen 5 star review on 4th October 2023

I Love Linen 5 star review on 24th September 2023

I Love Linen 5 star review on 26th August 2023

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the necklace is beautiful! 😍 In 2018 it was bigger and more personalization was possible, for cheaper. I had concerns about my order and the lack tracking number. Angie responded the same day and reassured me everything went through and I would have it by Christmas. This time around the delivery was so fast, and no issues with the delivery. I was suppose to be delivered on December 11th and it came in on December 05.. I ordered on the 23rd of November and needed corrections on the 25th of November (my error), and Angie made sure it happened. Order the 23rd of November. Corrections on the 25th. Shipped out on the 29th of November and received on the 5th of December. I intend to purchase another one, very soon.”

Posted 4 months ago

“I shop with I love Linen because I really do love linen, and its hard to find. I appreciate the range, quality and colour choice. Quick delivery by post is great.”

Posted 6 months ago

Hello Cheryl, We really appreciate the time you have taken to let us know how pleased you are with your new goodies! We’re so glad to read of your positive experience with us and we hope to share some more linen with you soon. Warmest, The I Love Linen team

Posted 5 months ago

“I frequently buy from this store and find a good choice of linen and always good quality.”

Posted 6 months ago

Hello Robyn, Thanks so much for reaching out with your positive review! We really appreciate the time taken to do so! Kindest, The I Love Linen Team

Posted 6 months ago

“Easy to order, it was a bit long in delivery time compared to what were used to but items arrived in great condition & well packaged.”

Posted 6 months ago

Hello Lyndal, Thanks for reaching out with your feedback. While we try our best to get your orders out quickly, sometimes Australia Post can run into unforeseen delays that we unfortunately have no control over. Have a lovely day! Kindest, I Love Linen

Posted 6 months ago

“Love the look of our new duvet! However, it is quite a bit bigger than our duvet inner which is meant to be the same side. So unfortunately it falls to one side which is rather annoying.”

Posted 6 months ago

Hello Jessica, Thanks for sharing your feedback. We're sorry to hear that you are having trouble with your new quilt cover. Please email help@ilovelinen.com.au where our customer care team can further assist you. We look forward to hearing from you soon. Have a great day! Kindest, I Love Linen

Posted 6 months ago

“I absolutely love their sheets and duvet covers. Packaged beautifully and delivered very promptly. I would have given 5* if they responded to their emails or answered messages on their phone. Unfortunately I have called and emailed more than once and never received a response.”

Posted 7 months ago

Hello Angela, Thanks for reaching out and we're sorry to hear you did not receive our correspondence. I can see Georgia responded to your initial inquiry regarding your rewards on 25/5 via email however I see you are corresponding with 2 different email addresses so there may have been some confusion arise. Please let us know if we have missed any other messages as I cannot locate any recent inquiries from either addresses being used. We look forward to hearing from you soon to turn your experience into a positive one! Kindest, I Love Linen

Posted 6 months ago

“Love the product, that is why I came back a third time. It is Sleep-Heaven to be sure. The concern for me, being a Senior, ordering online this time was rather confusing. Could be me and my skill level, but I thought to feedback. I somehow got the size of the sheet wrong? And I do remember when ordering before, I went for pillow cases, and they came in one at an order, rather than 2 in an order? I will reorder what I want, and will more closely at the selection types.”

Posted 8 months ago

“Great Product.”

Posted 9 months ago

Hi, Thanks for sharing your positive review we really appreciate it! Warmest, The I Love Linen team

Posted 9 months ago

“Restful sleep especially my partner.”

Posted 9 months ago

Hello Katalin, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your linen! Kindest, The I Love Linen Team

Posted 9 months ago

“Very good service but scratchier sheets than I expected”

Posted 10 months ago

Hi Elija, Thanks for taking the time to share your experience! Flax as a plant is quite course and will soften over time with use and washing. All of our French linen is stone washed in the manufacturing process and if you wish to speed up the softening even more, you can pop this into your washing machine on a low cycle a few more times without detergent :) Feel free to reach out to Help@ilovelinen.com.au where we can further assist you. Kindest, I Love Linen

Posted 10 months ago

“Yeah love the style”

Posted 10 months ago

Hi, Thanks for sharing your positive review! Have a great day (: Kindest, I Love Linen

Posted 10 months ago

“Good quality and true to description”

Posted 10 months ago

Hi Grahame, Thanks for reaching out with your positive review! We love reading of your experience with us (: Kindest, The I Love Linen team

Posted 10 months ago

“The linen is soft to touch, and lovely against the skin.”

Posted 11 months ago

Hello, We're so happy to hear how much you're enjoying your new linen! We really appreciate the time taken to share your positive experience with us! Have a wonderful day! Warmest, I Love Linen Team

Posted 11 months ago

“Just received this beautiful product, feels amazing, exactly what I was expecting. I also bought pillow cases and quilt cover - Had it ordered to UK, had no idea it would be stopped at UK customs and I was forced to pay £120 in tax/duty. Before I realised this was a UK gov issue, I contacted I Love Linen by phone from within Australia a dozen times over several days, left name and number. No one ever got back to me.”

Posted 11 months ago

“Hi there, love the product but it takes a while to arrive once ordered. I’ve been waiting more than six months for the fitted sheets in stripey grey to come back into stock so it is frustrating that the stock isn’t available.”

Posted 11 months ago

Hello, Thanks for reaching out with your feedback! Our soft grey stripe is currently available on our website to purchase in most sizes. Please feel free to reach out to our customer care team to inquire about our stock levels (: Have a great day! Kindest, I Love Linen

Posted 11 months ago

“I just love my new bed linen , very quick delivery and so easy . Thanks Rita”

Posted 1 year ago

Hello, We are so happy to see how much you are loving your new linen! Thanks for sharing your feedback with us and we hope to see you again soon! Kindest, The I Love Linen team

Posted 11 months ago

Hey there! Thanks for reaching out with your positive review! We love reading of your experience with us (: Kindest, The I Love Linen team

Posted 11 months ago

“Shipping and check out was easy and simple and as described.”

Posted 1 year ago

Hey there! Thanks for reaching out with your positive review! We love reading of your experience with us (: Kindest, The I Love Linen team

Posted 11 months ago

Hi, We really appreciate the time you have taken to let us know how pleased you are with your new goodies! We’re so glad to read of your positive experience with us and we hope to share some more linen with you soon. Warmest, The I Love Linen team

Posted 11 months ago

“Good quality linen. Received my purchase very quickly.”

Posted 1 year ago

Hey there! Thanks for reaching out with your positive review! We love reading of your experience with us (: Kindest, The I Love Linen team

Posted 1 year ago

“I do love my linen shirt, pants and dress, and the soft colors and feel of the material. Customer service was responsive and quick to my navigating the reward points.”

Posted 1 year ago

Hello, We are so happy to see how much you are loving your new linen! Thanks for sharing your feedback with us and we hope to see you again soon! Kindest, The I Love Linen team

Posted 1 year ago

“Quality products, excellent customer service, quick delivery, and lovely packaging.”

Posted 1 year ago

Hello, We're so happy to hear how much you're enjoying your new linen! We really appreciate the time taken to share your positive experience with us! Have a wonderful day! Warmest, I Love Linen Team

Posted 1 year ago

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I Love Linen is rated 4.9 based on 5,931 reviews