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I Love Linen Reviews

4.9 Rating 5,931 Reviews

98 %

of reviewers recommend I Love Linen

Company Reviews

Product Reviews

4.9

Based on 5,931 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About I Love Linen:

Established in 2013, we began with our search for beautiful bedding for a perfect night’s sleep, every night. As we’ve expanded, we’re proud to have become one of Australia’s best online destinations for all things home. We hope you find our personal service and direct access to the people who design your products a refreshing change. Let’s make your home beautiful, together.

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I Love Linen 5 star review on 4th November 2023

I Love Linen 5 star review on 3rd November 2023

I Love Linen 5 star review on 29th October 2023

I Love Linen 5 star review on 27th October 2023

I Love Linen 5 star review on 4th October 2023

I Love Linen 5 star review on 24th September 2023

I Love Linen 5 star review on 26th August 2023

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful colours, lovely and soft”

Posted 1 year ago

Hello, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 1 year ago

“I love my linen beyond measure and ordered some for myself after moving to the UK cause no one does it better. I simply think $100 is a bit steep for intl. postage in the context of also being required to pay for customs fees on my end.”

Posted 1 year ago

Hello Tessa, We're so pleased to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your 5 star review! Our postage is calculated internationally by the weight of your items which is quite common across smaller retailers :) We really appreciate the time taken to share your positive experience with us! Enjoy! Kindest, I Love Linen Team

Posted 1 year ago

“Beautiful quality always!”

Posted 1 year ago

Hello Amber, We're so happy to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your review! We really appreciate the time taken to share your positive experience with us! Warmest, I Love Linen Team

Posted 1 year ago

“Beautiful linen and beautifully presented. Lovely service. I cant help but think that prices do not need to be so high.”

Posted 1 year ago

Hello Leonora, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 1 year ago

“A very good shopping experience”

Posted 1 year ago

Hello Silvana, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 1 year ago

“I purchased the pillows recently and it's just sooooo comfortable. A bit like sleeping on marshmellows, Very happy with this purchase.”

Posted 1 year ago

Hello Julee, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 1 year ago

“The linen is high quality. The thread feels amazing on the skin. Delivery without any trouble. The colour wasn't exactly what I expected, but still like it. Thank you”

Posted 1 year ago

Hello Alexandra, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 1 year ago

“Great service. The linen was a lot rougher then I expected for the price.”

Posted 1 year ago

Hello Michelle, Thank you so much for taking the time to send through your feedback. We truly appreciate it all, the good and the bad! This is the nature of French Flax Linen to be a little rougher however we do stonewash our products to help this process :) Stone washing is a traditional and artisanal way of softening the fabric naturally. We do this by placing your lovely linen sheets, in their raw and scratchy form into a large machine with hundreds of pumice stones inside, the machine then spins your sheets and the stones around to make sure that the pumice stones come in consistent contact with the fabric, softening it so it can be ready to sleep on. This is a natural and more environmentally friendly way of ensuring your sheets are ready for you to sleep on as opposed to cheaper and more common chemical enzyme washes. If you give this linen a few extra washes to speed up the softening process this will assist :) Warmest, I Love Linen team

Posted 1 year ago

“Great linen products. Adds luxury to my home”

Posted 1 year ago

Hello Rachael, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 1 year ago

“I love it, my husband feels it’s not as breathable as other linen 🤷🏻‍♀️ But I’m a huge fan of I love linen quality. I’ve purchased quite a few things now.”

Posted 1 year ago

Hello, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 1 year ago

“I bought a set of Q sheets and really like them! But they were marked 20% off, then just a few days later, there was a 40% off sale. I inquired about getting a "price adjustment" -- common in my experience from good retailers -- and they dithered. I asked again, and they said they'd do it, and would pass my request and description of good cust. svc, including price adjustments, on to the management. Hopefully they have done so and will implement a specific price adj. policy that anyone can seek if they meet the criteria. Responsive, yes, but not without more prodding by me.”

Posted 1 year ago

Hello Marilyn, Thanks for your review! Whilst we try and go above and beyond for our customers our sale terms and conditions are stated on the website so to make this fair to all customers, we hope you can understand we can only have a small time frame to make these adjustments and it is outside of our normal policy. We have promotions throughout the year as with most businesses it is not always possible to make these exceptions but I can see our Customer Care team was able to do this for you. We would suggest signing up to our emails so you can be notified of up-and-coming sales :) Warmest, I Love Linen Team

Posted 1 year ago

“I already have some linen sheets and love them, but was impressed by the gsm of these, at 170 gsm, the perfect weight, apparently, to last for a long time. Time will tell. I bought Clay in Queen and have washed them twice prior to using. They're nice and soft, and a beautiful color. I know I'll love them on the bed. BUT: two ideas for improvement: At this price point, please make the hem on the top sheet at least 3-4" wide. It looks so much better, rather than cheap. Also, please offer open ended pillowcases: I really HATE the pocket type --they must be ironed to even sort of lie flat, and you can only sleep on one side of the pillow because the pocket flap is on the other side. My pillows are about 26" long, normal size, and I LOVE having a long open flap to drape on the bed. Or offer both types and see which kind people prefer . . . !! Otherwise, I'm expecting elegant comfort and great appearance! More stripes please; in more interesting stripe patterns. I'll buy more if I can!”

Posted 1 year ago

Hello, Thank you so much for taking the time to send through your positive feedback. We truly appreciate it all, the good and the bad! I'm so glad to hear you're loving all your new linen purchases and am very thankful that you've taken the time to reach out to let us know! Please let me know if there's anything further I can assist you with. Warmest, I Love Linen Team

Posted 1 year ago

“It was great that I could get free fabric swatches, as this made it much easier to decide on a colour for my quilt cover. I went with desert rose, and I love the texture of the linen. It does look more orange than I was expecting, with barely any trace of the rose I could see in the sample. But at least it is the right tone for me: not too dark, not too pale, and with plenty of warmth. It remains to be seen how well it washes and wears over time, but this is a great quality, beautiful product which I expect to enjoy for years to come.”

Posted 1 year ago

Hello Therese, We're so happy to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your review! We really appreciate the time taken to share your positive experience with us! Warmest, I Love Linen Team

Posted 1 year ago

“Fabulous quality and - a very important thing - the pillow cases have a deep envelope closure. Very important!”

Posted 1 year ago

Hello, We're so pleased to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your 5 star review! We really appreciate the time taken to share your positive experience with us! Enjoy! Kindest, I Love Linen Team

Posted 1 year ago

“Bought the marine blue queen sheet set, absolutely love the colour. I bought the standard 40cm deep fitted sheet but it’s quite large on my standard mattress. Leaves lots of excess material hanging out the sides. I’ve bought 40cm deep sheets from other companies and they’ve fit perfectly so not sure what the issue is.”

Posted 1 year ago

Hello Erin, Sorry to hear about your recent experience, may I please kindly request that you reach out to us via email at [Help@ilovelinen.com.au](mailto:Help@ilovelinen.com.au) where we will be more than happy to assist and resolve your issue. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 1 year ago

“This is the second lot of bedding we have ordered from you and we love it. The eco friendly packaging is excellent as are the colour palettes available. Gorgeous luxury bedding !”

Posted 2 years ago

Hello, Thanks so much for reaching out with your positive review! We really appreciate the time taken to do so! Enjoy your gorgeous new linen! Kindest, The I Love Linen Team

Posted 1 year ago

“I do really love the beige gingham! I think it’s fresh, classic, not girly or boyish, and textural that works both in summer and winter. I didn’t realise the quilt cover had the ties at the bottom instead of buttons which is a win (I only had one other cover like it) I like that detail. Came beautifully packaged too. Samantha”

Posted 2 years ago

Hello, We're so happy to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your review! We really appreciate the time taken to share your positive experience with us! Warmest, I Love Linen Team

Posted 2 years ago

“The designs, colours and fabric are all fabulous and will turn your boudoir from drab to fab in no time.”

Posted 2 years ago

Hello, We're so happy to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your review! We really appreciate the time taken to share your positive experience with us! Warmest, I Love Linen Team

Posted 2 years ago

“After the wash, the linen was laid out on the mattress and it's really comfortable and it doesn't trap heat. It's cool and makes it easy to fall asleep. This is just the initial use and not sure how it'll be in 6 months time.”

Posted 2 years ago

Hello, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 2 years ago

“Very quick and easy postage! Came within 2 days of ordering. However we didn’t receive a dispatch email so were a little confused when they showed up at my door!”

Posted 2 years ago

Hello, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Apologies you didn't receive your tracking information, sometimes this can slip through to your junk/spam folders! Kindest, The I Love Linen Team

Posted 2 years ago

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I Love Linen is rated 4.9 based on 5,931 reviews