I Love Linen Reviews

Name: I Love Linen
Address: 11/14 Rothcote Crt, Burleigh Heads, 11/14 Rothcote Crt, Burleigh Heads, Queensland
Rating: 4.90

4.9 Rating 5,931 Reviews

98 %

of reviewers recommend I Love Linen

4.9

Based on 5,931 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About I Love Linen:

Established in 2013, we began with our search for beautiful bedding for a perfect night’s sleep, every night. As we’ve expanded, we’re proud to have become one of Australia’s best online destinations for all things home. We hope you find our personal service and direct access to the people who design your products a refreshing change. Let’s make your home beautiful, together.

Visit Website

Write Your review

Tell us how I Love Linen made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

I Love Linen 5 star review on 4th November 2023

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's pretty pricey but quality of the product and Service from ilovelinen is 1st class.”

Helpful Report

Posted 6 months ago

Hi Chris, Thanks for reaching out with your review. We are happy to hear you are satisfied with our service and quality. Have a great afternoon :) Kindest, I love linen

Posted 5 months ago

“Honestly I love your sheets, I love your colour choices but I don’t think the quality is amazing. 1 of my sets only lasted a year and a half before wearing through 💔”

Helpful Report

Posted 7 months ago

Hello Nina, Thanks for taking the time to share your feedback. The life span of your linen is dependent on a few factors and if not cared for correctly, you may see some early signs of wear with your item. Please feel free to reach out to our customer care team at Help@ilovelinen.com.au where we can further assist :) Kindest, I Love Linen

Posted 7 months ago

“Beautiful pieces but they need to reassess their sizing.”

Helpful Report

Posted 8 months ago

“Dear , I love linen, I have purchased a lot of linen and must say that I am disappointed with the softness and texture.. On the whole it is coarse … there has been the white linen which is softer and the camel yet that’s the exception..”

Helpful Report

Posted 8 months ago

“OK quality. Decent delivery time.”

Helpful Report

Posted 8 months ago

Hi Kayleigh, Thanks for taking the time to share your review. We'd love to turn your experience into a positive one, please reach out to us at Help@ilovelinen.com.au :) Kindest, I Love Linen

Posted 8 months ago

“Fast delivery, however I wasn’t a big fan of the pillows I purchased.”

Helpful Report

Posted 9 months ago

Hi Sarah, Thanks for taking the time to share your review. We appreciate all feedback, as ultimately we want our valued customers to enjoy their experience with us. Please reach out to our friendly customer care team at Help@ilovelinen.com.au where we can further assist you. Look forward to hearing from you soon! Kindest, The I Love Linen team

Posted 9 months ago

“Hi Lauren, I love the mattress topper we bought, its very comfy but I was really disappointed to see that it can't be washed in any way and you recommend replacing after 12 months. I didn't see this on the website and If I had known I would've saved up and purchased a more expensive down version as I believe that is quite wasteful to replace every year. Such a shame as I do like it, hopefully you can consider ways to make this product more sustainable in the future.”

Helpful Report

Posted 10 months ago

“While the colour did not look anything like the photos (and was significantly different, way more than the up to 6% variation in the colour mentioned on their webpage), the return and refund process was hassle-free and quick, but I had to pay for the shipping.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your feedback! While we try our absolute hardest to show the truest colour of our items, sometimes different screen resolutions and devices can show slightly different colours. We are however happy to know you felt our return process was simple (: Kindest, I Love Linen

Posted 10 months ago

“When I ordered from I Love Linen, I looked through everything on their website to find the most affordable thing but something I would love. I settled on a bamboo quilt cover set. The website was not clear that I was to put my own comforter inside the cover I was sent, so when I received it, I was very confused and disappointed. It didn’t look at all like the picture on the website even once I added the comforter inside. I reached out to customer service to express how my expectations were not met and I was disappointed, asking for some kind of compensation for all the money I just paid for for something I don’t love. I was told since it wasn’t faulty they couldn’t help me. While it is a nice comforter, I felt misled from the website into what I was buying and then wasn’t offered any incentive to try a different cover or get free shipping on a return or anything. I felt forced into keeping it. This has led me to not want to buy from this website again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out with your feedback! We are sorry to read of your disappointment with our bamboo quilt covers not coming with a quilt insert. I can see one of our friendly team members from customer care have been in correspondence with you regarding this. We try and make the contents of this set very clear on the product pages, and all of our quilt covers are shot with an insert inside the cover. Bamboo as a fabric is quite sleek and not full and fluffy, depending on your quilt insert will depend on how full this looks, we use our our own Hotel cloud quilts which are very thick and offer that cloud like fullness. I hope I have been able to provide you some further assistance, please do not hesitate to reach out to Help@ilovelinen.com.au if you have any questions! Kindest, The I Love Linen Team

Posted 1 year ago

“I do love the colours of the bath mat I bought but unfortunately when I washed it , it frayed quite badly on the edges and a lot of the fabric came off in the wash (a gentle cycle) and I had a rather full lint collector in the machine. I feel bad to have to give it negative comments !”

Helpful Report

Posted 1 year ago

Hello, Thanks for reaching out with your feedback. We are are certainly surprised to read of your experience. Please feel free to reach out to our customer care team for assistance. Kindest, The I Love Linen team

Posted 1 year ago

“I bought the Ruby shirt, Relaxed shorts and Lounge pants each in palm green. They are comfortable to wear all day. I love the colour of the shirt because it is a lovely green but the pants and shorts are more of a khaki colour and don’t match the shirt. I wish I had sent them back. The shirt is designed as oversized but the sleeves are too big for me; they actually pulled a knife off my chopping board because they are so flared. I need to be careful when wearing it.”

Helpful Report

Posted 1 year ago

Hi, Thank you for reaching out with your feedback! It is stated in our terms of use that there may be some colour variation with our last chance styles due to these items being from different batches (: Please feel free to reach out if you have any questions regarding your order as we would be more than happy to assist! Kindest, The I Love Linen Team x

Posted 1 year ago

“Customer service tried to be helpful but there was a lot of twoing and froing. In the end, I requested a refund of some items but they just processed a change to the order as they saw suitable. Responses were prompt and polite though. Unfortunately the Palm Green shirt and pant are different colours/shades. Glad I got them at a sale price. The natural colours are nice though.”

Helpful Report

Posted 1 year ago

Hello, We appreciate the time you have taken to reach out with your feedback. We are sorry to hear your experience wasn't a seamless process and if there was some miscommunication, we are more than happy to provide you with a pre paid return label to return and item you requested a refund for. Please get in touch with our customer care team at Help@ilovelinen.com.au if you wish to initiate a return. Wishing you a lovely weekend ahead! Kindest, The I Love Linen team x

Posted 1 year ago

“I purchased the pinstripe fitted sheet in King as well as sage double sided cover and free pillow cases. The product arrived beautifully packaged and the quality of linen is good. I am however dissatisfied with the sizing guide which I followed online suggesting to size up. My king sheet bunches up and is really uncomfortable. I wrote to the help at I love linen email address and attached pictures of the sheet on my bed. I received no response from customer service. Whilst I’d love to say I loved my product I am disappointed in both the lack of response from customer service and the sizing guide.”

Helpful Report

Posted 1 year ago

Hello Julie, Thanks for reaching out with your feedback. We are sorry to read of your disappointment with our service and would like to further assist you. We do not have any correspondence from you regarding this matter, may I kindly ask if you have been sending your inquiries to Help@ilovelinen.com.au? Please feel free to reach out to us as we are more than happy to assist you! Have a happy weekend (: Kindest, The I Love Linen team

Posted 1 year ago

“I love the fabric and the colour, but the pillowcases were very roughly made and I needed to remake them. I did that and now they look good.”

Helpful Report

Posted 1 year ago

Hello, Thanks for reaching out with your feedback. I can see you have been in correspondence with our customer care team regarding this issue where we offered a replacement set of pillowcases, however due to this not being a fault, but more a personal preference on design i can see that you kindly declined this offer. We will be sure to pass this on to our design team. Have a wonderful day! Regards, The I Love Linen Team

Posted 1 year ago

“Great sheets, however not as long lasting as advertised - both of my fitted sheets had huge holes in them within three years of purchase.”

Helpful Report

Posted 1 year ago

Hello, Sorry to hear about your recent experience, may I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist and resolve your issue. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 1 year ago

“Unfortunately the marine blue sheets and the marine blue stripe DON'T MATCH in colour. So disappointing after spending so much money on this linen.”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to share your recent experience, we appreciate all feedback. We are sorry to hear of your disappointment and would like the opportunity to further explain that sometimes linen can show variations in colour due to the seasonal changes in the natural flax as well as manufacturing changes. Our team try their best to match your items to the best of their ability however when your items have been purchased as different orders unfortunately sometimes this can happen. Please do not hesitate to reach out to us at Help@ilovelinen.com.au if you have any further questions (: Kindest, The I Love Linen Team

Posted 1 year ago

“Great product and gorgeous quality linen but for the price point I'm so gutted to read on the tag where your products are made. I feel this offsets any sustainability credentials you're promoting, and it really disappoints me to learn that these sheets literally travel the world before making their way to my bedroom. Sad face. I've deducted two stars because of this.”

Helpful Report

Posted 1 year ago

Hello Candace, Thanks for reaching out with your review. We are sorry to read of your disappointment! We do try and be as transparent as possible when it comes to the process of manufacturing, as stated on our sustainability page on our website, the flax is grown and harvested in France and then spun into your beautiful linen in Shezen, China. Our manufacturing process keeps affordability in mind, without comprising on that luxurious feel. If you do have any further questions we are more than happy to help, please contact us via Help@ilovelinen.com.au (: Have a wonderful day! Kindest, The I Love Linen team

Posted 1 year ago

“I expected I love linen curtains to be wonderful. It may be because I am comparing them with other beautiful sheer linen curtains I have bought (no longer available as otherwise I wouldn't have bought these.) They're okay but the word sheer is a little misleading - they are quite thick although you can still just see through them. The quality of the actual linen seems very good but the design is rather disappointing - the tabs are heavy and not well spaced - more like Ikea standards. Just to emphasise, my disappointment may be because I am comparing them with other really lovely ones (which for the record were also Australian made). Presentation (bag) and customer service as always, very good and the price reasonable.”

Helpful Report

Posted 1 year ago

Hello KP, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment with your curtains. We do have our swatches available on the website to preview the fabrics up close before placing an order. https://www.ilovelinen.com.au/french-linen-swatch We do state these as sheer as you mentioned you can just see through them and our made from our Linen which is 170gsm. If these are still in resellable condition you are more than welcome to return for a credit or refund :) Please view our returns policy on the website for more information :) Our customer care team will also be so pleased to hear of your satisfaction with their service! Kindest, The I Love Linen Team

Posted 1 year ago

“Love this linen, and the website is super handy and helpful to navigate through. Order took an exceptionally long time to arrive but staff were so lovely!”

Helpful Report

Posted 1 year ago

Hello, We're so happy to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your review! We really appreciate the time taken to share your experience with us, I can see there was some miscommunication and a pre order delay which we do apoogise for! Warmest, I Love Linen Team

Posted 1 year ago

“The bedding is great but the top sheet on the mattress is loose...”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment and would like the opportunity to resolve your issue to the best of our ability. May I please kindly request that you reach out to us via email at [Help@ilovelinen.com.au](mailto:Help@ilovelinen.com.au) where we will be more than happy to assist. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 1 year ago

I Love Linen is rated 4.9 based on 5,931 reviews