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I Love Linen Reviews

4.9 Rating 5,931 Reviews

98 %

of reviewers recommend I Love Linen

Company Reviews

Product Reviews

4.9

Based on 5,931 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About I Love Linen:

Established in 2013, we began with our search for beautiful bedding for a perfect night’s sleep, every night. As we’ve expanded, we’re proud to have become one of Australia’s best online destinations for all things home. We hope you find our personal service and direct access to the people who design your products a refreshing change. Let’s make your home beautiful, together.

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I Love Linen 5 star review on 4th November 2023

I Love Linen 5 star review on 3rd November 2023

I Love Linen 5 star review on 29th October 2023

I Love Linen 5 star review on 27th October 2023

I Love Linen 5 star review on 4th October 2023

I Love Linen 5 star review on 24th September 2023

I Love Linen 5 star review on 26th August 2023

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This linen is amazing and the colours are perfect…however the stitching on pillowcase started to come undone on first gentle wash”

Posted 1 year ago

Hello Grant, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment and would like the opportunity to resolve your issue to the best of our ability. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist? Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 1 year ago

“I did not receive the promised pillowcases”

Posted 1 year ago

Hello John, I am sorry to hear you did not receive your pillowcases. I can see our team replied to your email yesterday regarding this issue and the replacement pillowcases have been sent to you (: Feel free to contact us at Help@ilovelinen.com.au for further assistance. Kindest, The I Love Linen Team

Posted 1 year ago

“Beautiful product - only problem was the delay between ordering and receiving the order. May have been Australia Post problem.”

Posted 1 year ago

Hello, Thanks for your positive review! We apologise your delivery wasn't as fast as you'd hoped. We hope you are loving your new linen! Kindest, The I Love Linen Team x

Posted 1 year ago

“I ordered one Hotel Cloud Collection™ 5 star hotel pillow and received a second one free. They were delivered within days of ordering. However, if you are looking for the perfect hotel pillow that is full and keeps your head off the mattress, these ones will be disappointing as you sink into them.”

Posted 2 years ago

Hello, Thank you so much for taking the time to send through your positive feedback. We truly appreciate it all, the good and the bad! I'm so glad to hear you're loving all your new linen purchases and am very thankful that you've taken the time to reach out to let us know! Please let me know if there's anything further I can assist you with. Warmest, I Love Linen Team

Posted 2 years ago

“Really amazing, but quite expensive and the sheet set doesn't include the quilt cover unfortunately.”

Posted 2 years ago

Thanks for taking the time to share your feedback with us! We really appreciate the time taken to do so! We hope you have a lovely day! Kindest, The I Love Linen Team x

Posted 2 years ago

“I recently bought the beige gingham sheets after having got the same quilt cover late last year. The quilt cover was beautifully soft and not at all scratchy, a little oversized for my king doona but all in all great quality. The sheets however have come in a slightly greyer beige and are very scratchy! I assumed that being the same beige gingham linen print it would be the same, but it’s a slightly different colour and doesn’t have the same feel. Love the feel and colour for the quilt cover but feel very let down over the colour and feel of the sheets.”

Posted 2 years ago

“received products as advertised. Delivery on time and packaging in great condition.”

Posted 2 years ago

Hello, Thanks so much for reaching out with your positive review! We really appreciate the time taken to do so! Enjoy your gorgeous new linen! Kindest, The I Love Linen Team

Posted 2 years ago

“I have 3 sets of sheets the quality is amazing! I have recommended many people to this company,this bag has quiete short handles so difficult to put over shoulder ... the only fault is customer relations ! Which now makes me reconsider buying here any more.”

Posted 2 years ago

Hi Suzi, We are so sorry to hear you are disappointed with your recent purchase! May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist. Look forward to hearing from you. Kindest, I Love Linen

Posted 2 years ago

“Their linen looks good but they send so many emails!!”

Posted 2 years ago

Hello there, Thank you so much for your feedback! Please feel free to unsubscribe to our emails if you have any issues doing so you can reach out to our customer service team at help@ilovelinen.com.au Kindest, The I Love Linen Team

Posted 2 years ago

“Great service!”

Posted 2 years ago

Hello Amanda, Thank you so much for your kind review! We pride ourselves on our customer service here at I Love Linen. Kindest, The I Love Linen Team

Posted 2 years ago

“Unfortunately I am still waiting for my purchase.”

Posted 2 years ago

Hi Joy, If you email help@ilovelinen.com.au a member of the customer care team would be happy to assist you. Warmest, The I Love Linen Team

Posted 2 years ago

“This is my honest appraisal : ) Pros - looks cool Cons - bottom sheet needs to be ‘rested’ ie not recommended to use all the time - delicate clean only. susceptible to sun damage if kept out on the line - very expensive - does not feel luxurious like Egyptian cotton”

Posted 2 years ago

Thanks so much for taking the time to leave your feedback, we really appreciate it. We do encourage our customers to get in touch with our customer care team, should you experience any issues with your beautiful linen. You can reach them at help@ilovelinen.com.au. The I Love Linen Team.

Posted 2 years ago

“Difficult to rate delivery service as I don't have the product as yet. Item ordered 3/10/2021. Collected by AustPost on 6/10/2021 and I am yet to receive the order as at 21/10/2021. Granted the liability rest with AustPost and not I Love Linen band hence my 3/5 score as the liability still rests somewhat with I Love Lineen. Have lodged an enquiry with AustPost but limited response from them.”

Posted 2 years ago

Hi Karin, A member of our customer care team will be in touch with you today regarding your order. Thank you so much for your patience! Warmest, The I Love Linen Team

Posted 2 years ago

“Hi! I would love to leave a review but as yet I haven’t received my order. I ordered on 9/9/21. Thank you”

Posted 2 years ago

Hi Jody, We're so sorry to hear this! We've reached out to Australia Post as we can see this one is still in transit with them! As soon as we hear back we'll be in touch with you asap to advise! Thanks so much for your patience with this! - The I Love Linen Team

Posted 2 years ago

“I found my first shopping experience to be OK although with Covid, the delivery took a long time”

Posted 2 years ago

Thanks so much for reaching out with your review Joanne! We really appreciate the time taken to do so! Enjoy your gorgeous new linen! Kindest, The I Love Linen Team

Posted 2 years ago

“I’m sure the products are lovely but the colour I requested didn’t look like the online sample and not a match as I’d hoped”

Posted 2 years ago

“Only giving it a three star because there were so many bits of thread that I had to cut off, which I’m hoping won’t affect the longevity of the sheets. Not feeling very confident about the quality, otherwise Beautiful colour!”

Posted 2 years ago

“Product great. That's 5 stars. Delivery time UNACCEPTABLE - Upon ordering in mid March, the eta was late March, and I was happy to wait two weeks. I didnt received the pillowcases until 8 May. I would only consider purchasing again, but only something that is already in Stock. An acknowledgement in regards to the delay in the original promised eta would have been nice.”

Posted 2 years ago

Hi Kathryn, I can understand how frustrating it is to wait a long time for your order. I assure you this is not standard for us. We did have unexpected delays & sent out a notification to all customers affected. We later found that a few people had the communications go to their junk, which is definitely frustrating. I hope we can look after you again in the future & you can experience our usually very efficient delivery times. I appreciate the honest feedback & I hope you have a lovely day.

Posted 2 years ago

“The products are great; I’ve been buying them for years and love everything I have purchased (which is a lot). Points off for the rewards system, where you can’t use points in conjunction with a sale, and let’s be honest, no one buys these products at full price. It’s a bit like the 20% off linen all the time; what’s the point? Seems a bit disingenuous too asking for only favourable reviews.”

Posted 2 years ago

Hi Pamela, thank you for taking the time to provide a honest rating and review. Your opinion as a loyal ILL customer is valued greatly and it helps us greatly to improve where we can. I will be sure to pass your feedback in regards onto our rewards program onto our team. Thank you again x

Posted 2 years ago

“Hi Lauren, Thank you for your follow up. I received the quilt cover and the free pillow cases a couple of weeks ago. They are lovely. However, I can only say that comparing to a lot of store's discounted products with reasonable quality of fabric, the $270 I spent was a bit over priced. But lovely to try out I Love Linen as I have been following your IG for quite some time and this is the first time I make a purchase from you.”

Posted 2 years ago

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I Love Linen is rated 4.9 based on 5,931 reviews