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I Love Linen Reviews

4.9 Rating 5,931 Reviews

98 %

of reviewers recommend I Love Linen

Company Reviews

Product Reviews

4.9

Based on 5,931 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About I Love Linen:

Established in 2013, we began with our search for beautiful bedding for a perfect night’s sleep, every night. As we’ve expanded, we’re proud to have become one of Australia’s best online destinations for all things home. We hope you find our personal service and direct access to the people who design your products a refreshing change. Let’s make your home beautiful, together.

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I Love Linen 5 star review on 4th November 2023

I Love Linen 5 star review on 3rd November 2023

I Love Linen 5 star review on 29th October 2023

I Love Linen 5 star review on 27th October 2023

I Love Linen 5 star review on 4th October 2023

I Love Linen 5 star review on 24th September 2023

I Love Linen 5 star review on 26th August 2023

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bag looks cheap and has no nice linen feel.”

Posted 7 months ago

Hello Sarah, Thanks for reaching out with your feedback! Our French linen carry all bags are a simple design with one inside pocket. We totally understand if the design is not for you. Feel free to contact our customer care team at Help@ilovelinen.com.au to arrange a return :) Have a lovely rest of your week! Kindest, I Love Linen

Posted 7 months ago

“I quite like the sheet but I ordered double and you sent me a queen which is very awkward on my bed. The pillowcases are cheaply put together with insecure closure.”

Posted 9 months ago

Hello Ann, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment and are certainly surprised to hear that you received the incorrect item. We are unable to find any correspondence from you in regards to this so we please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 9 months ago

“Fast shipping.”

Posted 9 months ago

Hi Bernadette, Thanks for taking the time to share your review, we are glad our shipping was fast as we take great pride in getting out linen to our customers as soon as possible. Kindest, The I Love Linen team

Posted 9 months ago

“I enjoy the sheets. Bit disappointed at how they fade. I know you say the care instructions but my gingham sheets are almost white now. The one thing that stopped me purchasing is the point system. My husband bought me a $250 voucher and we weren’t able to combine the points he got with my exisiting points. I thought that was a bit tight. Also when I went to redeem what points I did have I could only use one lot. I feel I have spent a lot on linen with you, obviously not as much as others but to me it has cost a fortune and to think I couldn’t combine my points with my husbands (who would never purchase) turned me off and why I buy elsewhere. Thanks.”

Posted 1 year ago

Hi, Thanks for taking the time to share your review. We appreciate all feedback, as ultimately we want our valued customers to enjoy their experience with us. Please reach out to our friendly customer care team at Help@ilovelinen.com.au where we can further assist you. Look forward to hearing from you soon! Kindest, The I Love Linen team

Posted 1 year ago

“On a friend's recommendation i ordered the extra deep fitted sheet and it was way too big. Unused but couldn't return as I'd opened the package so read the fine lrint about returns policy. The quilt cover was missing a draw string so had to return for repair/replacement. Sheets are ok, in my opinion not as good as other brands like Sheridan. Overall wasn't good value in my personal experience.”

Posted 1 year ago

“It seems very thin and also keeps producing fluff, definitely not a premium product”

Posted 1 year ago

Hello Nila, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment and would like the opportunity to resolve your issue to the best of our ability. May I please kindly request that you reach out to us via email at help@ilovelinen.com.au where we will be more than happy to assist. We look forward to hearing from you. Kindest, The I Love Linen Team.

Posted 1 year ago

“The bamboo eye mask is lovely and soft, but way too big. Unless you have a very large head, the strap will not stay on, making it useless.”

Posted 1 year ago

Hello, Thanks for reaching out with your review! We are sorry to read of your disappointment with your new eye mask. Please feel free to reach out to our customer care team via Help@ilovelinen.com.au where we can further assist you with a replacement (: We look forward to hearing from you soon! Kindest, The I Love Linen Team x

Posted 1 year ago

“Within 2 years of purchase, the linen sheets had a huge rip in them, despite only using them for probably less than half that time as I switch out with my Brooklinen brand I’ve had 4+ years with no issues. Reached out to customer service that offered 30% on a new set of sheets, then let me know that code won’t work for months while they had their summer sale.. so what even was the point.. either I wait and buy it for more than it costs now with summer sale using their “special discount” or I buy it now for same price as everyone even though I already paid $600 for a complete set.. I was encouraged to reach out to them because a friend who ripped their Brooklinen and admitted to the company it was their fault, but asked if they can help received a full sheet set replacement for free as a courtesy for being a loyal customer, and I thought given how expensive I love linen is they may also treat loyal customers similarly. Sorry to say I’ve had a couple of people since this incident as me what brand I recommend and i told them to stay away from I love linen.”

Posted 1 year ago

“Your "returns policy" statement is so hard to find! I purchased a Hotel King Doona specifically because it said "suitable for all seasons". Beware, this is not a summer doona and once opened cannot be returned - just laid on top of bed to check. Won't be back!”

Posted 1 year ago

Hello, Thanks for taking the time to share your recent experience. We are sorry to read of your disappointment and would like the opportunity to further explain that our hotel cloud range is not returnable due to the health and hygiene reasons of this being placed on a bed. We appreciate your feedback on our return policy and we will endeavor to make this more clear (: Please do not hesitate to reach out to our customer care team if you need any further assistance. Have a great afternoon! Kindest, The I Love Linen Team

Posted 1 year ago

“The items are very good and the service is perfect. The prices and shipping to the United States. however, are too expensive. I wish that you could offer the same quality, more competitive prices and seek international shipping become cost effective. This is the reason I have not been able to purchase more. The shipping cost is many times double than the purchase price.”

Posted 1 year ago

“Fast shipping. While the main sheet quality seems fine, the elastic on the fitted sheet is thin and feels cheap and loose, I don't think it will be long lasting at all. Of course, I only discovered this by taking the sheet out of its drawstring bag and partially unfolding it, which according to the returns policy voids my eligibility to return it. Perhaps the brand could include more informative photos on their website, otherwise I suggest exploring other brands.”

Posted 1 year ago

Hi Sally, We are sorry to hear of your disappointment and would like the opportunity to resolve your issue to the best of our ability. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist as we cannot locate any correspondence from you (: Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 1 year ago

“I purchased a king doona cover thinking it would be fantastic but iam disappointed with it rang to let them know but because I took it out of sealed bag bad luck 👇”

Posted 1 year ago

“I really hate having to leave a 2 star review but I was so excited to receive my new pillows, only to be very disappointed.. the fabric quality , packaging, pillow protectors were all excellent but instead of a beautifully supportive, full pillow they almost went flat when I used them .. unfortunately they fell way short of my beautiful 5 star hotel pillow expectations”

Posted 2 years ago

Hi Kell, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment and would like the opportunity to further explain that our hotel cloud pillows are not a high-profile pillow but soft and cloud-like, when using them your head will somewhat sink in. Please feel free to contact us at Help@ilovelinen.com.au as we would love to turn this experience around for you. We look forward to hearing from you. Have a wonderful day! Kindest, The I Love Linen Team

Posted 1 year ago

“I'm disappointed with the colour, it is more washed-out than depicted in the photos, thus resulting in an expensive return at $21.10. It would have been helpful to know the cost of the return shipping cost before I purchased this item.”

Posted 2 years ago

Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment and would like the opportunity to resolve your issue to the best of our ability. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 2 years ago

“Delivery was fast and pillows soft but for $100 it was not worth it because it wasn’t full so when you laid on it, your head would feel like it was laying on just a sheet of softness & then the mattress. Needs more filling. I have a $30 pillow from Kmart as a decorative pillow & that is more fluffy & comfy. Really disappointed.”

Posted 2 years ago

Sorry to hear about your recent experience, may I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to assist and resolve your issue. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 2 years ago

“Eye mask wasn’t good. Too small and too tight, not comfy at all couldn’t even wear for a sleep. The linen is nice but yeah wouldn’t recommend.”

Posted 2 years ago

Hello Alex, Thank you for bringing this to our attention. We are sorry to hear of your experience and would like the opportunity to turn your negative experience into a positive one. May I please kindly request that you reach out to us via email at Help@ilovelinen.com.au where we will be more than happy to address your concerns. Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 2 years ago

“I love the product, I love that I get to support a local business but I'm finding the current system really difficult to choose colours. The web is currently the only way to select colours at this point and they aren't quite what shows up. The swatches are available but the latest colours aren't available in the system to select which makes guessing how colours fit with your decor really difficult. I requested the opportunity to come by the warehouse and look more closely as I live locally. This was denied due to COVID which I completely understand but I'm still back to square one. I saw bed threads recently has a whole swatch sample pallette available where you can select their whole colour range! When you are encouraging people to have 3 sets of linen to prolong the life of your linen it makes this difficult to have a nice looking bedroom when you can't figure out what colours go with your existing set. First world problems I know, but I am very careful with investments and I want to have this for years and love my selection. Also, posting the box back locally will be expensive and it would be much more convenient to cut out Aus Post (the middle man) and drop off the parcel myself rather than wait in line at a Post Office - haven't been to one in years! Again I understand the need for safety during COVID but can there be any exceptions to this for a COVID safe exchange? I hope there could be an approach taken where we learnt to live with this virus in a COVID safe way that doesn't impact on customer experience or employee safety. Again, I love your product and love that I can support a beautiful local business. This just seems to be an ongoing issue for me every time I go to purchase and it's a pain point :(”

Posted 2 years ago

Hello Amy, Thank you for bringing this to our attention. To explain a little further here, the swatches we have available on the website are the current full range of products in stock, the unavailable colors are 9/10 discontinued and no longer being restocked or are from limited-edition collections like the Holly Sanders print that are available only while stocks last. We are sorry to hear of your experience and are working on the best way to introduce a COVID safe policy for both our customers and staff. I can see Georgia reached out to you yesterday and offered to organize a full swatch ring for you to collect from our warehouse so we can turn your negative experience into a positive one. May I please kindly request that you let us know when you are available to collect these swatches and we can get this organized for you :) Look forward to hearing from you. Kindest, The I Love Linen Team

Posted 2 years ago

“The pillows I purchased were supposed to be five star hotel pillows, so naturally I thought they would be really good. The pillows when you lie on them your head ends up touching the mattress so I would not classed this as five star. I was very disappointed in the pillows as I purchased six of them and gave four away as Christmas presents. And I have also been told by the people I gave those to as gifts , that they are not what they’re claiming to be. I did ask for a refund on the ones that hadn’t been opened before I gave them away as presents, (which then I was very reluctant to do so as I was unhappy with them, but I did not tell them I was disappointed in them until they let me know that they thought that the pillows in there opinion were not 5 star luxury hotel quality.) I was told that they don’t do refunds on white goods which white goods are electrical .very disappointed with your claims and product.”

Posted 2 years ago

“2 stars for the product but unfortunately lost 3 stars for the dismal customer service. Products arrived months and months after quoted delivery date and despite me asking for products to shipped in separate shipments when they became available- this was never arranged as promised. This is the reason why I have not ordered again.”

Posted 2 years ago

Hi Gisselle, Thank you for bringing this to our attention. We're sorry to hear about your recent experience! I would like to reassure you that this is not a common occurrence and will review your situation to ensure this does not happen again. Wishing you a beautiful week ahead. Kindest, I Love Linen

Posted 2 years ago

“When you buy a gift, you expect it wrapped correctly. Eco friendly or not, choosing to give some customers boxes when the spend bigger amounts, shows the greed ,not the eco ,side of a business. Although my sisters loved there aprons,I wont be buying again form this business..”

Posted 2 years ago

Thank you for taking the time to share your feedback with us. As a small business, we appreciate all feedback from our beautiful customers, the good and the bad! I will pass your comments on to our team. Wishing you a beautiful rest of your week. Kindest, I Love Linen

Posted 2 years ago

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I Love Linen is rated 4.9 based on 5,931 reviews