I love the product, I love that I get to support a local business but I'm finding the current system really difficult to choose colours. The web is currently the only way to select colours at this point and they aren't quite what shows up. The swatches are available but the latest colours aren't available in the system to select which makes guessing how colours fit with your decor really difficult. I requested the opportunity to come by the warehouse and look more closely as I live locally. This was denied due to COVID which I completely understand but I'm still back to square one. I saw bed threads recently has a whole swatch sample pallette available where you can select their whole colour range! When you are encouraging people to have 3 sets of linen to prolong the life of your linen it makes this difficult to have a nice looking bedroom when you can't figure out what colours go with your existing set. First world problems I know, but I am very careful with investments and I want to have this for years and love my selection. Also, posting the box back locally will be expensive and it would be much more convenient to cut out Aus Post (the middle man) and drop off the parcel myself rather than wait in line at a Post Office - haven't been to one in years! Again I understand the need for safety during COVID but can there be any exceptions to this for a COVID safe exchange? I hope there could be an approach taken where we learnt to live with this virus in a COVID safe way that doesn't impact on customer experience or employee safety. Again, I love your product and love that I can support a beautiful local business. This just seems to be an ongoing issue for me every time I go to purchase and it's a pain point :(