What went wrong? I Love Linen team declares the shipment with the full amount before the discount. I asked them to correct it with DHL so they can calculate the fair amount of custom and duty fee. That way I can pay the duty and custom fee based on what I really paid for. However, the team only acknowledge that the custom and duty fee is not their responsibility, it's customer's. I KNOW THAT!! I asked again but no one return my email. I have not seen the products but I am sure is better quality than the service. I should have received my shipment 10 days ago but because of wrong duty fee charge, so it is still stuck at the custom. Bad customer service, Wrong price to declare shipment. It causes delay delivery. Who knows what would happened with returns and refunds? It would be difficult, I imagine.