InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.38

4.4 Rating 835 Reviews

84 %

of reviewers recommend InCrystals

4.4

Based on 835 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

Location:

Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW
HARROW
HA1 2RF

Write Your review

Tell us how InCrystals made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

InCrystals 5 star review on 1st April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have contacted you twice about the led light stand you recommended to me, which isn't at all right. I have had no reply to date.”

Helpful Report

Posted 2 years ago

“Have phoned now about 6 times to enquire about the 3D photo crystal black stand and black background that is sold out it does say when you click on Inventory on its way. All I wanted to know did this mean you were getting more in. It is the best stand for crystal 3D photos as it really shows them off. I have one bought about 18 months ago and want more,however no-one replies with an answer thats if the person answering the phone passes on the message. My calls are just ignored.Obviously they don't need my business will look elsewhere.”

Helpful Report

Posted 2 years ago

“I’ve emailed several times, my item was delivered to Sussex not my address, I’ve had no reply and very unhappy as the reason I ordered was to commemorate the loss of my pet and you have ruined this for me.”

Helpful Report

Posted 2 years ago

“Terrible customer service... avoid these people 😒 Missing items from order but never they never respond to enquiries 🤬”

Helpful Report

Posted 2 years ago

“The item itself is great but trying to contact customer services about the missing light base was unsuccessful. I gave up.”

Helpful Report

Posted 2 years ago

“Very pleased with the crystal. Very annoyed and disappointed that the LED base, which was paid for at the point of ordering, did not arrive. Even more disappointing is the total lack of response from the company once this was brought to their attention. From reading other reviews it would appear to be a common issue which leads me to believe that InCrystals are ripping customers off with this underhand tactic. For that reason I will never use them again and will warn others about buying from them.”

Helpful Report

Posted 2 years ago

“The same issue as in other reviews. Paid for the LED base at the point of ordering but did not receive it. I replied to the order confirmation email as stated for any issues. No reply. I phoned the next two days with the promise of somebody calling back. Still waiting. Obviously a tried and trusted way of ripping people off, which is a shame as the crystal itself is very nice.”

Helpful Report

Posted 2 years ago

“The crystal is lovely. The LED base hasnt arrived. Ive messaged twice with no respond. I need the base S. AP as it is for a Christmas present.”

Helpful Report

Posted 2 years ago

“I am still waiting for it to arrive so I can’t rate it”

Helpful Report

Posted 2 years ago

“Extremely poor customer service , still have not resolved an issue from over a year ago.”

Helpful Report

Posted 2 years ago

“I waited 3 weeks for my order and when it arrived it was cracked.”

Helpful Report

Posted 2 years ago

“Scammers avoid”

Helpful Report

Posted 3 years ago

“Have had previous orders and been delighted however this order is sitting at "processing" some 10 days after payment taken. Phone calls are cut off on answer. ?????”

Helpful Report

Posted 3 years ago

“No tracking information hasn’t been delivered yet”

Helpful Report

Posted 3 years ago

“I can’t review the item, as I have not received it.”

Helpful Report

Posted 3 years ago

“No order arrived 3 days late was a personal gift. Tried to phone mail box full emailed no response are you even a company or is it fraud.”

Helpful Report

Posted 3 years ago

“Still waiting for my order???”

Helpful Report

Posted 3 years ago

“Service was absolutely terrible, delivery took far too long, product itself not good dose not sit in stand properly. Very disappointed!”

Helpful Report

Posted 3 years ago

“Not happy customer at all I haven’t received my order Sent two messages and had no contact back from them very poor”

Helpful Report

Posted 3 years ago

“Ordered on the second o January. Rang up on the 3rd of January explaining I have ordered the wrong size light base with my crystal a lady told me someone would contact me but no-one has. Emailed twice since then and had no reply. Paid £99 had no reply still not received a dispatch notice I'm now beginning to worry if I'll receive my order at all.”

Helpful Report

Posted 3 years ago

InCrystals is rated 4.4 based on 835 reviews