Indow Reviews

4.5 Rating 1,491 Reviews
87 %
of reviewers recommend Indow
4.5
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Indow Reviews

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Indow 5 star review on 17th March 2024
Elizabeth H
Indow 5 star review on 25th December 2023
Rob S
Indow 5 star review on 25th December 2023
Rob S
Indow 5 star review on 7th November 2023
Imogene S
Indow 5 star review on 9th October 2023
Miriam L
Indow 5 star review on 7th October 2023
Tamara S
Indow 5 star review on 7th October 2023
Tamara S
102
Anonymous
Anonymous  // 01/01/2019
Great customer service. Very professional. But very poor product. Not worth for the price. This is something you can do your own with the material that you can buy from Lowe’s or Home Depot for less than $100 rather than paying 10 times more.
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Posted 5 years ago
Acoustic panel does not reduce noise at all. Can still hear freeway noise just as clearly with this panel in place. These panels are very expensive (mine was well over $1K for a 5x6 window), and do nothing; save your money.
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Posted 7 years ago
I do not feel the inserts I received were acoustic. They are not same thickness as the sample that came with the measuring kit, and I attached a photo.
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Posted 6 years ago
I bought two acoustic window inserts to test with the hope of reducing street noise and buying for my whole house if they worked. They cost around $700 each, and I was disappointed with the result. They muffle the sound at best, but it still feels like cars are driving straight through the room. For the price I was expecting more, and I was disappointed no one from the company followed up. Apart from that, the company seems genuine and the process of ordering, measuring and delivery was quick and sleek. The product is easy to install, looks very nice and fits in neatly with my Victorian window frames. Maybe if you need for weatherproofing this product will suit your needs more, but for noise reduction I would not recommend.
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Posted 7 years ago
We were very happy with the customer service and the quality of the windows. They work well keeping out the cold. Unfortunately, the sound from the road hasn’t changed...just as loud. We ordered the acoustic windows.
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Posted 5 years ago
I live in Chicago right next to a busy street. I've been looking for high STC rating (45+) double hung windows (size: 70 x 32) but they cost about $4,500 each (excluding installation) and I need 3 of them for my bedroom!! I came across Indow's demo video on Youtube and immediately reached out to them. After a few email exchange with the local dealer to get the pricing, a measurement appointment was set up. A month later, I got my acoustic grade Indow. Words cannot describe how happy I am and how quiet my room is now. The product is worth every single penny (about $700 each) and I wish I knew about them earlier!!!
Indow 5 star review on 28th January 2018
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Posted 6 years ago
I feel that the inserts are not acoustics. The sample for the acoustic glass was thicker, than the inserts I received. I have included a photo.
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Posted 6 years ago
No reduction in noise. Very disappointed
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Posted 7 years ago
Took a chance and ordered three acoustic grade inserts for living room in the hope of cutting down noise that we experience from a two lane road located down street and towards the back of our home. I'd say the distance between road and the room we purchased for is 200 - 250 feet. Noise is mostly problem in winter when trees on county land have shed their leaves. Noise from road we were trying to reduce was wheels on road going 40 - 60 mph - the wsssssshhhhhhh sound cars make if you can imagine that. I went into the purchase knowing it was a gamble, knowing I was never going to completely silence the noise and just hoping for the best really. Three panels cost me just over 1000 dollars (we have tall windows) - it was a risk worth taking as the noise in the Fall and Winter was getting to me more and more. The panels work very well. I did my research before committing to Indow researching noise reduction on line, checking window replacement companies and even speaking to reps from those companies. I went with Indow because if they failed It would be my lowest monetary loss. I'm content that I did. The wsssshhhhhhhhh sound is still there but dampened, muffled to the point it has very little to no shock value. Again, I knew going into this that even if they did work, I was never going to achieve complete silence - the company claims up to a 70 percent lower noise reduction on single pane and a 50 percent reduction on double pane. I have double pane (not the best and came with our home) and I have to admit that I have at minimum a 50 percent decrease in noise from the road and cars with the acoustic grade inserts so they are indeed meeting my expectation. Customer service is great and the process of measuring is truly not that bad at all. I was worried about "What if I am off by the narrowest of margins." Don't be because the way the windows are cushioned allows for a small error when placing along the inside of the window frame. Again, to sum up points. Content with purchase, noise is still there but GREATLY REDUCED AND MUFFLED/DAMPENED (the edge is taken off noise), wonderful customer service, measuring process is not bad at all, packaged well and arrived in about 3.5 weeks from west coast to east coast. Will purchase more when time is right. I recommend.
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(Self-Measure) - Posted 7 years ago
The product itself is fine. They are pretty flimsy but keep out the draft. I’m not sure why the corners of the indows need to be deliberately damaged in order to fit in place. It seems like bad design and the first area where the inserts might begin to break or show wear and tear. Salesman Jeffery and fit specialist Daniel were evasive, aloof, and uppity. We had an issue with a window that we ultimately had to cancel an insert for and after multiple emails to both Jeffery and Daniel, to which they never responded, we had to call them multiple times to get our order fulfilled. They also claimed we hadn’t returned the Indow Fit Kit, which we had promptly after receiving it. I’d like to purchase more Indows for my home but I wouldn’t want to deal with these two Individuals again. That being said, our Indows were shipped in a very high quality crate and arrived undamaged.
Helpful Report
(Self-Measure) - Posted 4 years ago
Hello. Thank you very much for taking the time to provide feedback on our service and products. We are happy to hear your inserts are eliminating draft into your home. We are sorry to hear you did not enjoy your experience on the service side of the order process. Our Sales Manager has been notified of this issue and would like to speak with you about your experience so we can address any shortcomings quickly and effectively, and make sure we provide you with quality service for your future orders of Indow inserts.
Posted 4 years ago
Although I realize predicting sound / noise reduction is difficult, your company claims a "50 -70%" reduction. this is not even close to reality in my case. I'd be hesitant to even say it is 15% reduction. After wasting over $900, I still am being woken up by the same barking dogs and loud cars as before. I would have NEVER spent money on this product knowing what I know now. Good idea...bad ultimate outcome. And, it took about 3 weeks longer to deliver than promised. I'd love a partial refund folks !
Helpful Report
Posted 4 years ago
Hi, Eric. Thank you for taking the time to provide feedback on your Indow inserts. We are sorry you are not pleased with the level of noise reduction you are experiencing currently. We take these reviews seriously and have spoken with your local dealer. It appears there are some adjustments that could be made to improve the level of noise reduction. Your dealer will be reaching out to you soon to discuss this matter.
Posted 4 years ago
I purchased standard grade and acoustic grade indow inserts. I am sure they will help with insulation, but the acoustic grade make no difference with the street noise. I live in an old house and the windows practically fill the wall facing the street. My street is not even that noisy but you can hear everything, including three years olds playing in the daycare outside on the other side of the road. I would have just gotten the standard grade because the acoustic ones do not work. The salesman was just interested in the sale. He first claimed that most sound would be blocked out and after I reported that there was no difference in sound said that they really work best with brick homes. I hope they at least help with winter insulation because the acoustic grade windows DO NOT live up to the company’s claims.
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Posted 4 years ago
Thank you for taking the time to review your Indow inserts. We appreciate all feedback as it helps us to improve our products and service. We are sorry to hear that you are not satisfied with your inserts and would love a chance to correct this. If you would, please give us a call at (503) 284-2260 so we can locate your order and address this issue.
Posted 4 years ago
Had 3 windows and no steps for inserts. The added mullions do not fit, seems the gasket is too big to fit in the mullion channel, so we just butted the 3 insets together side by side, however, the air that leaks in pushes them and while they dont push out, they curve inward. Customer service was aware of the window opening issues, I feel they just wanted to continue with sale of &900.00 & since I trusted a company that had no field reps, this is what I end up with! I will be looking for something else $ these will end up elsewhere!
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Posted 6 years ago
Hi Vicki. Thank you for your feedback, I am sorry to see you are having an unsatisfactory experience. We tried to reach you to resolve the issue in January but did not hear back. We will ensure to try to reach you again today to problem solve the issue and reach a resolution. We appreciate your continued patience and for being our customer.
Posted 6 years ago
It did what it's supposed to do, reduce sound transmission. Unfortunately, the traffic noise (of the low frequency kind that was not the easiest to block out) reduction did not just blow me away. I suffer from overly grand expectations.
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Posted 6 years ago
Did not preform as expected or lead to believe
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Posted 7 years ago
Run as far as you can. After being charged almost as much to ship the product as the cost of the product itself, they dropped off the face of the planet. The order apparently arrived in our area, had some kind of transport issue, and we never got a straight answer weeks later. Now customer service just won’t responding and I’m exploring options to get my money back for fraud. Just DO NOT do business with this company.
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Posted 1 year ago
We certainly understand your frustration. We are frustrated with this experience as well. The state of the shipping industry is extremely strained and this situation was certainly extreme. While we manufactured and sent on schedule, extended delays caused by the shippers and misinformation given to us by the shipping companies involved have created this issue. While we have been responding promptly and doing our best to communicate the information and updates we have been given, we understand the impact that the delay and the lack of clarity of the updates has had on you. As a small company, we have built our success on excellent service from the first contact onward. It is difficult when the industries that we rely on to get our product safely to our customers prevent us from meeting that standard. We certainly understand that this situation is not the way things should go and will continue to monitor this until it is safely delivered.
Posted 1 year ago
I ordered my insert on April 28. I was told a 10-week turnaround time, then a 12 week, then 14 weeks. It has now been 15 weeks, and I keep getting told my insert should ship out next week. At this point, I'll believe it when I see it. It is affecting my business. Find another option. Not having a definitive delivery time is not a good way to do business, and you can't keep blaming it on the pandemic.
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Posted 2 years ago
Thank you for the feedback. We appreciate your patience. As we have now clarified the definitive delivery date with you, you will soon have your insert. We recognize that these have been challenging times for us in terms of meeting various timelines. We certainly appreciate your business and will remain committed to our goal of bringing comfort and quiet to homes and offices like yours.
Posted 2 years ago
Great fitment. Whole process took a while but the results are worth it. Was expecting 1/4” glazing for my acoustic grade. What I received seems like 1/8” (see photo)
Indow 4 star review on 9th February 2021
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(Self-Measure) - Posted 3 years ago
Hi, Michael. Thank you for sharing your feedback with us! We certainly want to make sure you received exactly what you ordered! Here's a video detailing how to identify the grade of your insert: https://www.youtube.com/watch?v=wPfEkiwr6O0&t=5s Please let us know if you still have questions, or see that you did not receive the Acoustic Grade insert.
Posted 3 years ago
I bought the acoustic grade inserts and they are a waste of money.
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Posted 4 years ago
Hi, Santino. We are very sorry to hear about your experience. We tried to reach out to you immediately upon seeing your review, but the call was abruptly disconnected. We tried calling back several times without success and your mailbox appears to be full. We would appreciate the opportunity to work with you to see if we can help improve performance of your inserts. Please give us a call at (503) 284-2260.
Posted 4 years ago
They work great. Definitely feels warmer and way quieter. One bummer: I didn’t know I needed to drill in to secure them. Wish I knew that before ordering.
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(Self-Measure) - Posted 4 years ago
Indow is rated 4.5 based on 1,491 reviews