Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All you do is add your parcel details - weight, length, width and depth, your own postcode and delivery postcode. Click search and you will get a list of all carriers and prices in differing bands. Then just pick the one you want and click to buy, pay either with Paypal or credit card. Then all you have to do is print off your label. Job done. Brilliant, especially if you are posting more than one parcel as the cheapest carrier for one size and weight may not necessarily be the cheapest if you want one signed for or contents cost covered.”

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Posted 12 years ago

“I have used Interparcel on a number of occasions, mainly as a result of their low charges, and have found them to be reliable on each occasion.”

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Posted 12 years ago

“So easy to book a collection. Fellow arrived nice and early to pick up parcel, was polite and professional. I had a text sent to me, showing the time the parcel had been delivered, well within the allotted time span, plus the name of the person who signed for it. I had no trouble downloading the labels. And, the charge for all this was so very reasonable...I will never use the post office again. It is so rare to be pleasantly surprised these days, so honour where it's due...well done Interparcel !”

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Posted 12 years ago

“Very easy website and great value”

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Posted 12 years ago

“This was my first time using the service. Good range of carriers offering good prices for my needs. My customer was also happy”

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Posted 12 years ago

“Posted 12kg parcel in Doncaster at 2pm arrived Ferndown Dorset by 11am the following day all for ?8 !!!”

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Posted 11 years ago

“I have used other booking companies other than interparcel and none comparer for me personally. I find the site very easy to use and I very much like the fact that you can telephone and actually speak to a friendly assistant that can help should the occasion be needed. 100% Recommended”

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Posted 11 years ago

“I find the service to cover many options. and gives you the option to choose what's best for you Competative”

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Posted 11 years ago

“Great service. Many thanks”

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Posted 11 years ago

“It was very easy to book, pay and print off the labels online. No fuss, even managed to book a pick up for the same day even though I was trying to book at nearly 2pm (latest for same day) My parcel weighed 9Kg so it was brilliant that they picked it up from the house. Will use them again.”

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Posted 11 years ago

“Have used other companies such as DHL, UPS and others which were a considerable amount more for the same service and more difficult to book. Will use this service again. 5 star.”

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Posted 11 years ago

“Used it 10 times now and not one negative thing to mention. I have sent packages to Europe and around the UK. Excellent!!!”

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Posted 11 years ago

“Never once had an issue - The Interparcel Service is usually fulfilled by UPS and I've shipped everything form guitars to windsurfing equipment and business stationery both in the UK and E.U. I've organised collections from people who need to deliver to me and the service has been 100% reliable.”

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Posted 11 years ago

“We used to use Parcel2go however the majority of the time they did not collect when promised, and we had to fill out additional paperwork, and it made a mockery of paying for guaranteed next day delivery, when they did not collect until the next day. One of our suppliers recommended Inerparcel, and with its partnership with UPS I can't fault its service. On time, professional drivers, and would recommend it everytime!”

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Posted 11 years ago

“All went smoothly, collection at the advised time and delivery the following day. My only small criticism is that an e-mail told me I could expect the delivery label with bar code by subsequent e-mail, this did not happen but the driver brought it with him.”

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Posted 11 years ago

“The website was very easy to use and the cost of postage was very competitive.”

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Posted 11 years ago

“I always use Interparcel as they are so reliable and reasonable. I recommend them to all my customers.”

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Posted 11 years ago

“I needed to return an item to a company in Birmingham from my work address in Plymouth. Interparcel gave the best price for a next day service (by 50p) but more importantly they'd been recommended by the person to whom I was sending the parcel. Everything ws simple to do online with clear steps. I measured and weighed the parcel and entered the details of myself and the addressee. One of the advantages of doing it this way rather than at the Post Office is that I could put a copy of the receipt in with the parcel which was handy as I was claiming the cost of the postage. Once wrapped I affixed the labels I'd printed from Interparcel's website. Next day they collected the parcel from my work's reception as promised. You can choose the collection time window eg 8.30am to 4pm fpr my place of work - after that the reception's closed. I'd paid an extra 20p for a text alert upon delivery and I was duly notified at around midday next day that my parcel had been delivered and signed for. A nice touch for a worrier like me. Overall a hassle-free service that I'll definitely use again should the need arise.”

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Posted 11 years ago

“Within half an hour of making the order my parcel was collected - fantastic service!!”

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Posted 11 years ago

“I googled around beforehand to check on the the various UK parcel services. Reading the various reviews it's quite clear that there is a complete spectrum of users' experiences so it was with some trepidation that I plumped for the InterParcel UPS combination. Not entirely sure why there is such a divergence. If the back office system is the same (i.e. Interparcel) then differences in service must be a lot more to do with the actual carrier used, and of course all carriers are ultimately dependent on man in white van. In my case Interparcel's service worked seamlessly, and given that there were 8 tracking record scans that must say something. In short I couldn't fault them. I chose the 'drop off at local store' option so can't speak for any pick up service. The only small potential for a problem occurring was at the drop off where the shop owner couldn't scan the bar code on my parcel with his blipper and he had to manually enter the bar code. I did have a small concern that if anything was about to go wrong it would be here. As it turned out though he'd correctly entered the code and everything was fine. In short I'll use again and am happy to recommend the Interparcel/UPS combination.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews