Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the online chat facility with operator James, quick to understand the problem and re-booked immediately for tomorrow. Thanks!”

Helpful Report

Posted 11 years ago

“James was extremely helpful and has promised to email me with updates with my issues.”

Helpful Report

Posted 11 years ago

“Kirsty Cooney was very quick at getting back about this problem and was able to sort this out. Kirsty kept me updated with UPS and this helped me pass on info so my customer was also updated quickly.”

Helpful Report

Posted 11 years ago

“Promt , reliable service. Good communications with Ms . Kirsty Cooney”

Helpful Report

Posted 11 years ago

“used the live chat option to re book a collection and your man James sorted me out promptly and professionally. Great Job”

Helpful Report

Posted 11 years ago

“I had very good dealings with Lisa Irish from the customer services when dealing with an issue with goods sent to S, Africa. Clear, concise contact via Email sorted the issues out. I've been using Interparcel for years and will continue to do so. Steve Hills”

Helpful Report

Posted 11 years ago

“I have been using interparcel for quite some time now, nothing is too much trouble if a courier has a rare hick up, easy to contact and very polite and helpful, Kirsty Cooney was absolutely brilliant this morning! Thank you Kirsty!!”

Helpful Report

Posted 11 years ago

“Excellent service & many thanks to Lisa Irish for her assistance.”

Helpful Report

Posted 11 years ago

“Your customer support representative, Ellie Paul was especially helpful in dealing with an enquiry. Prompt and courteous replies at all times. very good representative for the Company.”

Helpful Report

Posted 11 years ago

“interparcel staff were very helpfull when tnt made it all go bad .They got it sorted fast 2 great ladys one is Kirsty Cooney and another review has also been left for the other lady thanks”

Helpful Report

Posted 11 years ago

“Very help full good”

Helpful Report

Posted 11 years ago

“I would like to thank Ellie Paul for her quick and helpful response. Catherine Administrator Baker BM Limited”

Helpful Report

Posted 11 years ago

“the atention of your executive , Ellie Paul , was very good and with great preocuparion for the customer thanks Hans Linzmayer”

Helpful Report

Posted 11 years ago

“Interparcel has great customer support. Operative Lisa Irish was especially helpful. Dealing with both my issues promptly.”

Helpful Report

Posted 11 years ago

“Incredibly fast and professional service, most definitely one to recommend. I needed to delay delivery to the recipient and Nicole has arranged this instantly. The e chat is so much more efficient than having to phone people. Thumbs up also to UPC for their service and price.”

Helpful Report

Posted 11 years ago

“James was very helpful and answered my question quickly and effectively. Will use your online chat facility again”

Helpful Report

Posted 11 years ago

“After a combination of errors by TNT and myself a young lady called Kayleigh at interparcel.com got the goods found and TNT sorted and helped make my buyer a happy man Thank's Kayleigh you are a star tell your boss you needs a pay rise”

Helpful Report

Posted 11 years ago

“Great service - Ellie Paul was particularly helpful with a query I had regarding delivery times. Thank you.”

Helpful Report

Posted 11 years ago

“Great service provided, thank you.”

Helpful Report

Posted 11 years ago

“Hi, First class service. Very happy. Problem dealt with straightaway. The person who was dealing with me was Sabrina. Thanks”

Helpful Report

Posted 11 years ago

Interparcel is rated 4.5 based on 9,939 reviews