Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the chat operators are always very helpful inc Ellie today...nice one :)”

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Posted 10 years ago

“TOP CLASS SERVICE NAME IS ELLIE”

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Posted 10 years ago

“I have had trouble in the past with parcels booked with TNT ( but the trouble is with TNT and not Interparcel ) I always use UPS and they always deliver. This morning i had no access when i booked to get my barcode labels. I did have a webchat, but still no labels appeared, so i phoned in and spoke to a James Giffen who was most helpful and immediately sent my requested labels - thank you James :)”

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Posted 10 years ago

“Outstanding customer service dealt with in a polite manner”

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Posted 10 years ago

“I had a problem, that the parcel hasn't been collected, but Stacey (live chat) has re-booked the collection for me straight away. it was a good experience that things like that can be done nice and smooth”

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Posted 10 years ago

“Prompt, good quality service. I was recently notified of a problem regarding contacting a customer, I was notified of this by James Giffen and was very satisfied and impressed with his speedy response and keeping me informed of progress.”

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Posted 10 years ago

“I had put the wrong parcel size on one of my orders, I spoke to lovely lady called Simona *b* - She was very fast and effiecent and without me asking refunded me the money for the parcel difference. Very impressed with the high level of customer service and Simona is a credit to your company. Interparcel also always deliver a top service and never had no problems with the couriers they use..”

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Posted 10 years ago

“Kayleigh was very helpful. Cheers”

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Posted 10 years ago

“Very efficient service. When I had a problem recently with downloading one of the shipping labels, I contacted customer services by email. I received a promt reply from Stacey McKay, who sorted the problem out for me quickly and efficiently. Very pleased with the service overall. It is a good price and the UPS service which I use is very reliable.”

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Posted 10 years ago

“Josie was very helpful- thanks!”

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Posted 10 years ago

“customer assistant Josie O/T was absolutely lovely, very helpful and polite. thank you so much for your help!”

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Posted 10 years ago

“Ellie was fantastic and sorted out my queries quickly and very very politely. Ellie is a credit to your company.”

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Posted 10 years ago

“i needed help and i clicked customer chat and was assisted by james ,he helped me quite a lot i truly appreciate your service”

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Posted 10 years ago

“I really enjoy using this service because their prices are fair and they pick up from my door step. I had an issue today my pickup guy came early and my package wasn't ready I was worried that I wouldn't get a refund or a rebook at no charge. I contact the online chat service I chatted with Ellie and she was able to take care of all of my concerns! AND she rebooked my package pick up. She was extremely helpful and knowledgeable. Thanks to Ellie I will not be looking for a new shipping company anytime soon.”

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Posted 10 years ago

“I really enjoy using this service. The prices are fair and they pick up from my door step.”

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Posted 10 years ago

“Polite and quick service. Stacey is a credit to your company.”

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Posted 10 years ago

“So far I have had a good experience with sending my packages - prompt pick up and delivery. Also When I contacted the office with a query they were very helpful. When I contacted via live chat they were very helpful and prompt.”

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Posted 10 years ago

“Always helpful. James has been a star today, helping me sort out a delivery.”

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Posted 10 years ago

“Excellent service, very quick and friendly. Could not be more pleased! thank you Becky Blythe.”

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Posted 10 years ago

“I dealt with someone called Stacey who was very pleasent and helped me immensely when my plans for pickup changed very suddenly.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews