Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,924 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,924 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, Efficient and easy to work with”

Helpful Report

Posted 3 years ago

“Simple and convenient website and delivery process. The dimension limits for parcels needs to be clearer in the booking process though.”

Helpful Report

Posted 3 years ago

“Very pleased with Interparcel service, the price is great, the website easy to navigate and delivery quick. I booked delivery of my large size oil paintings or smaller artwork to various places in Europe or US and I was always happy how smoothly delivery went. I can highly recommend Interparcel and I will definitely book with them again. Thank you.”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“I ordered a bumper and it still hasn't come, supposed to be 2 days, was sent on 19th July. This needs to be reviewed as I can't drive car and Its the holidays, my children need to take them places.”

Helpful Report

Posted 3 years ago

“Great service thanks”

Helpful Report

Posted 3 years ago

“Very good service”

Helpful Report

Posted 3 years ago

“parcel never arrived never returned”

Helpful Report

Posted 3 years ago

“First class to both NZ and Australia”

Helpful Report

Posted 3 years ago

“Had to redirect parcel as wasn't going to be at home - redirection was simple and quick to do online!”

Helpful Report

Posted 3 years ago

“I am delighted to report that everything is in order and operating smoothly. We are very pleased by the efficiency of your operations. We would furthermore recommend your services to all our close friends and colleagues.”

Helpful Report

Posted 3 years ago

“Easy website to use, great options on delivery method and companies. I've used them several times now and in my opinion they are the best delivery provider on the market”

Helpful Report

Posted 3 years ago

“Excellent service from booking online to delivery within 24 hours .Brilliant😁”

Helpful Report

Posted 3 years ago

“It’s hit and miss, when it goes well excellent. When it does not don’t count on any help they are useless. Oh and they make up charges like something out of Harry Potter. They are a necessary evil in the world we now live in but take your chances. Oh yeah the insurance is a joke never pay out must have a great mark up on that.”

Helpful Report

Posted 3 years ago

“I paid for a 4 day delivery service to Germany, 22 days later it’s still in a depot in Germany awaiting clearance!!! Why would you sell a service you can’t provide? I wasted time, money and the gift package is not suitable for eating anymore”

Helpful Report

Posted 3 years ago

“Parcels delivered quickly with no damage, not much more to ask for”

Helpful Report

Posted 3 years ago

“I began using Interparcel because the prices were reasonable, if not the actual cheapest for sending parcels, especially to the USA. Since using them I've found the company to be caring and keen to please, always good signs! It's reassuring to see the word "Delivered" when the parcel has reached its destination.”

Helpful Report

Posted 3 years ago

“We're a publishing company who have used Interparcel for our courier services for several years now and they provide an excellent service. Highly recommended.”

Helpful Report

Posted 3 years ago

“Easy to book, quick delivery, seemed to get through all the Brexit red tape sending to Germany with no issues, where other couriers have had delays.”

Helpful Report

Posted 3 years ago

“Valuable item delivered and returned perfectly”

Helpful Report

Posted 3 years ago

Interparcel is rated 4.5 based on 9,924 reviews