Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel arrived at about 3pm, no one came to my door. The driver THREW my package over a neighbour rear garden fence. The reason I can say THREW is from my neighbour seeing it and his words were it was launched. No damage was caused on this occasion, but the next time I order online, I will be asking who 5he courier company is, and if it’s you, I will be cancelling my order. Your a disgusted customer.”

Helpful Report

Posted 3 years ago

“went via Tuffnells and parcel was lost it was 8ft x 4ft amazing”

Helpful Report

Posted 3 years ago

“This service was the only affordable service for delivering the large item I needed to post. It was received in good condition and good time.”

Helpful Report

Posted 3 years ago

“our parcel has never been collected even after contacting and getting it book on again twice, we ended up dropping it off to a collection point after paying extra to get it collected. the parcel has still not arrived at destination. just about to phone again to try and track it, so frustrating!”

Helpful Report

Posted 3 years ago

“Have used them many times and been a very happy customer.”

Helpful Report

Posted 3 years ago

“Came quickly .”

Helpful Report

Posted 3 years ago

“Utter frustration. A service that acts as a middle man, but has no reliability what so ever. Twice we have used this service, parcels lost........no refund, no confidence or back up.”

Helpful Report

Posted 3 years ago

“Interparcel are a very good company to deal with. Collection and delivery of parcels runs smoothly, at the best competitive price. Wouldn't use any other!”

Helpful Report

Posted 3 years ago

“Truly disappointing service provided as a company and more so by their representatives. I am waiting for my parcel to be returned but I won’t be told where it is and when it will be returned. No willingness at all to be even slightly helpful or accommodating. Extremely frustrating and disappointing, I would definitely not recommend.”

Helpful Report

Posted 3 years ago

“Terrible! My goods were damaged and then stolen. After chasing them up for 4 weeks I am due to receive £25 compensation for the £300 of goods stolen by them. Shameful”

Helpful Report

Posted 3 years ago

“Collected and delivered promptly at a reasonable cost.....would use again.....”

Helpful Report

Posted 3 years ago

“blocked my account a long time ago and cannot reinstate it, no matter how many times I request.”

Helpful Report

Posted 3 years ago

“Amazing next day collection, no need to print any parcel labels it’s all done for you. Even better war the price! Will definitely use again, collected from one end of the country and delivered at the other end with 36 hours! Great service”

Helpful Report

Posted 3 years ago

“No one contacted me about my parcel been stuck in the customs for days and got it back to my flat and never received a refund. And all of this happened twice. Worse experience ever”

Helpful Report

Posted 3 years ago

“My parcel has yet to arrive in SA Couriered on the 31st May 2021”

Helpful Report

Posted 3 years ago

“Excellent service as usual”

Helpful Report

Posted 3 years ago

“Very easy to use and delivery was super fast”

Helpful Report

Posted 3 years ago

“excellent service - no complaints.”

Helpful Report

Posted 3 years ago

“Very convenient”

Helpful Report

Posted 3 years ago

“Quick, Efficient and easy to work with”

Helpful Report

Posted 3 years ago

Interparcel is rated 4.5 based on 9,923 reviews