Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interparcel really do offer a first class service. We recently had a parcel go missing and Nicole Rowland had the problem sorted for us in no time at all. She was polite and courteous and got back to us when she said she would having sorted the problem. Fantastic. We will continue to use Interparcel. Kay Wellyracks.com”

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Posted 11 years ago

“First collection was postponed by seller but Inter-parcel rebooked and resent labelling etc at no additional charge. Delivered as promised, next day - first class”

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Posted 11 years ago

“Prompt, friendly, efficient service from the online service (James Giffen was excellent) and the driver who helped me carry the box into the house.”

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Posted 11 years ago

“I was contacted by Kayleigh West to advise of an issue with a delivery. As a small company, we send a number of parcels from our two home offices and were not sure where the parcel was intended for. Kayleigh was very helpful in providing enough information (while still remaining confidential) of the item so that we were able to contact the intended recipient and get the information needed. The email exchange and service that I have received from Kayleigh has been excellent and extremely professional. I would happily use and recommend interparcel.com to colleagues and friends in future. I am 100% convinced that if I have any issues with parcels (either receiving or sending) Kayleigh and her team would assist me without hesitation. 5* Service!”

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Posted 11 years ago

“Very responsive and efficient customer Service”

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Posted 11 years ago

“Always helpful ,no problems in general.”

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Posted 11 years ago

“I was assisted today by Becky Blythe. May I say she was most pleasant courteous and extremely quick and efficient in dealing with my problem. You will have no problems continuing to flourish whilst you have employees like Becky. I do hope you recognise and thank her from me. Val Ward”

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Posted 11 years ago

“I've just had to re organize a parcel pick up because my client wasn't ready. James who I spoke to via live chat sorted everything. He was very helpful. We are usually really happy with the service interparcel provide every time we use them”

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Posted 11 years ago

“Spoke to Josie on live chat, very helpful and solved my problems.”

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Posted 11 years ago

“Send multiple parcels always very helpful friendly staff. Had a parcel due to be delivered today, no updated information to say out for delivery on tracking. Spoke to james giffen he then contacted tnt and emailed me with an update within the hour! Super.”

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Posted 11 years ago

“Item uplifted within time slot, delivered with no damage to box or indeed item.Message sent when package received.i have used this service in the past, and never had any quibbles whatsoever. I was recommended Interparcel by my postman(Royal Mail) this says it all really.”

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Posted 11 years ago

“Excellent customer service! Had a small issue but Nicole Rowland in customer services dealt with it brilliantly, will definitely use again!”

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Posted 11 years ago

“james dealt with my problem efficiently and quickly, what a star thanks again james”

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Posted 11 years ago

“Very good customer service. James was able to deal with my request promptly & efficiently.”

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Posted 11 years ago

“Great service from James Very quick to help out and my problem solved in seconds :)”

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Posted 11 years ago

“I can't rate Stacey Mckay's service highly enough, she was fabulous, really cared about resolving my problem. Polite, helpful and efficient. Promote her!!!!!”

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Posted 11 years ago

“Spoke to James via online chat to cancel a booking. Very polite, very helpful and very quick. Thanks again James!”

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Posted 11 years ago

“I used the live chat function as I couldn't select the correct address from the dropdown box in the "address details" section. James came online straight away and resolved my query immediatley - very polite and friendly, thank you!”

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Posted 11 years ago

“Interparcel was very quick in shipping my package. Stacey Mckay was very prompt and courteous with answering the questions i had. I would definitely recommend.”

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Posted 11 years ago

“It's easy to get a quote and book a collection. The drivers are always friendly and efficient. Delivery is always made when it is expected. An excellent service and very good value.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,939 reviews