Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“best service by Mr. James”

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Posted 10 years ago

“Very helpful service who are quick to respond if you need assistance”

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Posted 10 years ago

“Easy to use, great prices, very helpful :0)”

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Posted 10 years ago

“I can't comment on your collection and delivery service yet as this is the first time I've booked a parcel but I can say that your online chat service was excellent. When placing my order I didn't realise I had mistyped my email address and when I got to the confirmation page,discovered you were sending an email with instructions and documents to the wrong address. I made contact with James on the chatline and he was very helpful and efficient and helped me to access and print off the documents I needed for my parcel. Excellent service from James. Thank you. If you pick up my parcel tomorrow and deliver it in London on Friday I'll be very happy to come back and do another review.”

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Posted 10 years ago

“Very quick service and good rates.”

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Posted 10 years ago

“The online chat feedback system is Great , If you get Lisa Irish on any service enquiry/ delivery questions/ issues, you will be delighted with the response and feed back. Quick, detailed and responsive”

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Posted 10 years ago

“Your staff are always happy to help, big thanks to James Re: order no 11803501”

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Posted 10 years ago

“Great service from James Giffen”

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Posted 10 years ago

“We had a minor problem on delivery to Dubai but it was quickly resolved and we were kept right up to date with the situation, Becky Blythe in Customer Service couldn't have been more helpful.”

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Posted 10 years ago

“I had a slight problem (of my own making) with a parcel coming from Stoke-on-Trent in the UK to Gueschart, which is a small village near Abbeville in France. In a nutshell, I was away on the two occasions it was delivered. I thus needed to contact yourselves and encountered Stacey McKay, a most helpful and efficient person. She responded to my e-mail within a very short time, took up my case and promptly and with charm has come up with a sensible solution. Excellent service.”

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Posted 10 years ago

“Outstanding customer service from Interparcel (and Becky in particular) when a parcel I had booked using UPS via Interparcel went missing for a short while 1) Email arrived informing me of missing customer parcel 2) Follow up phone call 3) Further email with tracking/scan details 4) Final email confirming delivery with attached signature scan All of this was entirely instigated by Interparcel's in-house customer service team.”

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Posted 10 years ago

“I have used Interparcel Economy for several years and have been 100% happy with the service from UPS. They are a top-quality courier with liveried vans and smart, polite, helpful drivers, unlike the scruffy white-van-man types used by other courier firms today.”

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Posted 10 years ago

“What can I say .. shipment company providers are judged by two criteria Price and the delivery companies that they employ .. Interparcel succeeds with both items .. by providing the best shippers and really good prices at tolerant size/weight values”

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Posted 10 years ago

“Very good service. Collection was as promised and delivered on time. Highly recommended.”

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Posted 10 years ago

“Helpful staff. Recently dealt with Nicole Rowland who was very attentive to my enquiry. Keep up the good work.”

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Posted 10 years ago

“James was extremely helpful with my enquiry :) Great service James!”

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Posted 10 years ago

“Extremely easy to order and great selection of price/speed of deliveries. Customer Services replied very quickly (James Giffen) when I was querying my tracking on an order and put my mind at ease. Much recommended.”

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Posted 10 years ago

“James was very helpful on Live chat with chasing up my delivery with Yodel.”

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Posted 10 years ago

“Excellent customer care with quick email response to resolve my queries, special thanks to Megan Ellott @ Interparcel. Ronald @ Bruce Munro Studio”

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Posted 10 years ago

“VERY SATISFY SMILING GREAT COMPANY IN THE ENGLAND”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,937 reviews