Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helen sorted out the problem for us, without issue.. great customer service .”

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Posted 10 years ago

“Booking the delivery was really easy. Had a small issue with the pick up (TNT driver wanted international consignment documents) but they weren't necessary. Spoke with Kirsty Cooney on the phone who has really helpful and resolved the issue.”

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Posted 10 years ago

“Very Nice Person, also easy”

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Posted 10 years ago

“Becky Blythe provided quick and accurate information for me today via live chat. Thanks so much”

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Posted 10 years ago

“After an initial problem with a shipment Helen Bannister, one of the managers at Interparcel personally assisted with reconciling our shipment. She was incredibly helpful, friendly and instantly gave me confidence in the service. I would recommend the service to everyone I know based on the customer service I received from Helen, she was amazing!”

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Posted 10 years ago

“I have used interparcel for many years & really have come to depend on their reliability. Their rates are excellent value for money & customer service is second to none. I recently exported some goods to china & they helped me through the whole process ensuring all the export documents were right. Thanks again..”

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Posted 10 years ago

“Josie smith was very helpful throughout”

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Posted 10 years ago

“I spoke to Helen who was very helpful with all I needed”

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Posted 10 years ago

“after sales service very good”

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Posted 10 years ago

“Item not collected from a supplier, probably due to a failure of the supplier, james arranged for the courier contract to be cancelled and refunded. Thanks James. Chat system worked very well, quick, friendly, no long wait on a phone line etc. well done.”

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Posted 10 years ago

“Contated interparcel for the second time this morning and spoke to Rachael. Very nice and obliging person.Thank you.”

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Posted 10 years ago

“I have used interparcel many times and so far, not had any problems (hope I'm not tempting fate now!) Yesterday I booked a pick up at the only time possible for the person sending the package. I wanted to ask a question about it and went to live chat. I spoke to James who was very helpful and polite. I will continue to use interparcel in the future.”

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Posted 10 years ago

“good work and will us again”

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Posted 10 years ago

“James was helpful, concise and got the problem sorted in minutes. Thank you!”

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Posted 10 years ago

“Very good company, extremely helpful and made cancellation of my order very easy, thank you very much Rachael on the live chat!”

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Posted 10 years ago

“This interaction was simple and straightforward. Hopefully it will mean that the parcel gets to the customer now that Interparcel has the customer's email address for contact.”

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Posted 10 years ago

“rachael was very helpful and answered my query with speed. very happy with the level of service. five stars”

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Posted 10 years ago

“When I had a query about a delivery, Rachael went the extra mile to help me out. Extremely helpful. Highly recommended.”

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Posted 10 years ago

“The refund procedure was painless and quick with the correct result”

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Posted 10 years ago

“Katy was extremely helpful and resolved the issues really quickly with no problems, excellent service”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews