Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Becky is great for customer help. She shows excellence at customer service. Very helpful and very kind. She offers nice and flexible options for interparcel customers. Regards, Hakan”

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Posted 11 years ago

“Excellent and easy service to use. Very helpful on rare occasions when there is a problem.”

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Posted 11 years ago

“Lisa Irish was very helpful and speedy to deal with our adjustments with the address. This helped to avoid further delays in delivery to our customer. Thank you!”

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Posted 11 years ago

“Your help and assistance was very quick. Thank you James for his help.”

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Posted 11 years ago

“Kirsty Rocks! very polite and helpful”

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Posted 11 years ago

“This was first time using the service and in all truth I made a mistake as I couldn't get the labeling to the seller (EBAY) before the goods were being collected. I had a slight panic as I thought my package would be languishing at the back of a warehouse somewhere with no hope of being found/delivered. I contacted customer services and Becky Blythe picked up my problem. She sorted everything out and kept me fully informed at all times. I have to say I have used all sorts of delivery services for both personal and professional purposes and this has been the best experience I have every had. Phil Barnett”

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Posted 11 years ago

“So Far trouble free service”

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Posted 11 years ago

“As ever, the customer service was excellent. Becky Blyth was particularly helpful.”

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Posted 11 years ago

“happy with the extremely fast live chat support, i was expecting the typical 20 mins or so like other companies take but done and dusted in 2-3 mins :)”

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Posted 11 years ago

“Verry good. Recommended to everyone.”

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Posted 11 years ago

“I am always impressed by my experience with Interparcel however I was particularly impressed with the service provided by Sam Kennard (Customer Service Team Leader) today. I had a problem and she sorted it out for me promptly - efficiently - and in a friendly but professional manner. Thank you Sam and Thank you Interparcel. Kind Regards Cheryl Poppy Collectables”

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Posted 11 years ago

“Good service delivered in time.”

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Posted 11 years ago

“I've used Interparcel for a few years now for my business. I've never had a problem. Couriers are good, and quick refunds when required for any cancelled shipments that we've had to do if customers cancel their orders. James Giffen was particularly helpful today with quick communication.”

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Posted 11 years ago

“I have used Interparcel on a number of occasions and find it very easy to use their website. I have used for both UK and overseas deliveries and cannot fault the service received.”

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Posted 11 years ago

“I will recommend "Interparcel" to my colleagues beacause you have a very good service. It's a pleasure to can work with reactive and kind person like Josie Smith who were very professional And reactive, Mrs. Smith Josie replied to me on sunday, and monday (this morning) she confirm to have made all the necessay in order to receive my delivery as quick as possible . Thank you very much. Best regards // Mrs. LOMBARD”

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Posted 11 years ago

“Funny thing, in the end I had to cancel the pickup of my delivery, so I cant really rate the transport itself. But the customer service til then was nice and quick and very reliable. And the refund came within a day. Thanks for that.”

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Posted 11 years ago

“Kayleigh was very helpful and prompt with her reply”

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Posted 11 years ago

“Had James on my chat and he was very prompt and helpful.”

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Posted 11 years ago

“Always had good online service from this company and use them regularly. Once or twice I've had to telephone because of some minor complication (usually my fault) and they've always sorted it out. This weekend I've had to cancel an order I put through and this was dealt with very courteously and efficiently today (Sunday) by Sam Kennard. Excellent service. Caroline Walker”

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Posted 11 years ago

“I use interparcel on a daily basis. Their customer service is always excellent and friendly with quick a solution. Megan Ellott help was really helpful when i had to sort a highvalue undelivered item and of course it was successful in the end. Keep up the brilliant work interparcel team: Tamas Madarasi”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,939 reviews