Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Encountered a problem when booking a UPS parcel on your website (which is actually something I have encountered before, which is a real pain) where the site would not let me book it for same-day delivery, as the latest 'earliest pick up time' was 10:30 which was before the time that I was booking the parcel, despite the fact that UPS will usually pick up same-day parcels if you book them much later than 10:30. I sent a message to your customer service team and within 5 minutes James Giffen replied saying that he had rebooked the parcel for today and apologising for the system error. Really great customer service, many thanks.”

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Posted 10 years ago

“Fantastic on all levels helpful staff very efficient”

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Posted 10 years ago

“Always quick and efficient to help with any problems. James is always polite and helpful”

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Posted 10 years ago

“James very professional and courteous. has taken ownership for my query and committed to provide me the required info asap. good service.”

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Posted 10 years ago

“great service. friendly, fast efficient”

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Posted 10 years ago

“Customer Service Advisor Ms Sabrina Slade dealt with a difficult FEDEX matter, not adequately dealt-with by Interparcel staff on two prior occasions. She patiently listened to my dissatisfaction with the Interparcel service, posited a solution and acted upon it, bringing the matter to a satisfactory close within 1 working day. Additionally Ms Slade took the time to email me with details and confirmation of her actions. Ms Slades communication skills, problem solving ability and speed should be your template for a high standard of Customer service, Well done! These actions have restored my faith in the Interparcel service. As a regular importer I will use and recommend the service again. Regards. Clive Lindsell”

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Posted 10 years ago

“I managed to process the order quickly and with no trouble whatsoever. The price was very good, everything was very transparent. Then, when I needed to cancel I e-mailed customer service and Sam Kennard cancelled my order and refunded me within the hour. All in all, much better service than I would have expected from a company like this. If I need to send a parcel again, I know where I'll go!”

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Posted 10 years ago

“a first class team at work”

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Posted 10 years ago

“I contacted today Interparcel regarding the charge taken from our credit card that we did not recognise. The member of staff, Josie Smith, dealt with my query straight away and resolved the issue in the high professional manners within less than 20 minutes. Very impressed. Thank you”

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Posted 10 years ago

“Kirsty was very helpful and quick to respond. She sorted out my cancellation problem in a matter of moments.”

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Posted 10 years ago

“your assistant Josie was very good”

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Posted 10 years ago

“I use interparcel every time I send a parcel”

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Posted 10 years ago

“I found Sabrina very helpful and addressed my problem with speed and efficiency. Highly recommended.”

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Posted 10 years ago

“a firm who gets the job done and in the time stated!”

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Posted 10 years ago

“Good value, excellent customer service, Lisa who I spoke to was very helpfull and committed to my case. Note to mention I'm unsure on the condition of the parcels delivery thus far.”

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Posted 10 years ago

“Excellent online chat service to rebook a parcel (Sabrina). Quick and easy. A++++”

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Posted 10 years ago

“Great service by James Giffen. We find inter parcel easy to use with excellent communication from the staff should any problems arise. Many thanks”

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Posted 10 years ago

“I spoke with Becky Blythe and found her to be very helpful. My query was answered in no time at all.”

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Posted 10 years ago

“kellyw@hps-pigging.com I spoke with Becky Blythe and found her to be very helpful. My query was answered in no time at all.”

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Posted 10 years ago

“Becky is great for customer help. She shows excellence at customer service. Very helpful and very kind. She offers nice and flexible options for interparcel customers. Regards, Hakan”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews