Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service above and beyond the call of duty from Katy Hall! I had several issues with UPS last week, some relating to collections and deliveries booked on our own UPS account and one concerning a delayed delivery booked through Interparcel. Concerning the Interparcel shipment I emailed your customer services on Saturday morning explaining the problem but not expecting a response before Monday. However, I had an email from Katy Hall on Saturday afternoon to confirm that she had raised the matter with UPS and a promise to keep me updated. Sure enough, another email from Katy arrived this morning to let me know the shipment had been successfully delivered. It was a nice surprise to find (a) that somebody was actually working over the weekend and (b) did exactly what she promised to do. i am very impressed. David Hobbs.”

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Posted 10 years ago

“A remarkably reliable service and even when things sometimes don't go according to plan, the customer service staff are quick to respond and resolve any issues. Thank you Kayleigh West for sorting out our recent missed collection issue to speedily!”

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Posted 10 years ago

“Sabrina has been very helpful in sorting out a problem for me today with a parcel collection. Friendly, quick and professional... she is an asset to your company and quickly resolved the issue I had with a parcel collection.”

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Posted 10 years ago

“I have used this company for years. Very reliable and Sabrina was very efficient and helped me quickly when I had a problem with printing a label. Superb service.”

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Posted 10 years ago

“Always recommending interparcel and have used many times, Kirsty Conney was very helpful on this occasion.”

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Posted 10 years ago

“Excellent customer service from Becky Blythe thanks”

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Posted 10 years ago

“I think Interparcel is a quick and convenient method of getting parcels booked quickly, their prices are fair when comparing to the rest of the market too. I've found that their Customer Service has improved a great deal. Just recently a very helpful member of staff (Becky Blythe) helped me get a delivery label pushed through which hadn't happened at the time of booking. I was very pleased to get a helpful response and quick solution on a Sunday evening. Thanks Becky.”

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Posted 10 years ago

“It has been great service”

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Posted 10 years ago

“We use Interparcel to send 10 parcels a week via UPS and can wholeheartedly recommend their service. They support our business and are super efficient and very helpful and professional. Yesterday for the first time I had a slight hitch with delivery of a parcel. The postcode and door number had come up as a business on the booking system but when UPS tried to delivery the parcel was refused. The address was actually a flat above the business and the parcel was required urgently. Thank you so much to James Giffen in Customer Services who understood the issue quickly and promised to resolve the matter so that the parcel could be delivered today. James was pleasant and helpful and took control of the situation - I felt quite stressed about sorting the problem out. He gave me confidence that the matter would be corrected quickly. This morning I checked the tracking and the parcel was out for delivery! - shortly afterwards it was delivered! I know from past experience with other courier agents that once there is a hitch with a parcel getting it back on track can be a very difficult and frustrating problem. A little time later I received a nice email from James advising me that the parcel had now been delivered. What great service - we would wholeheartedly recommend Interparcel and thanks so much James for your professional and helpful service.”

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Posted 10 years ago

“Kate appeared immediately and was very helpful and efficient and polite. I would definitely recommend Interparcel if she is typical of Interparcel staff.”

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Posted 10 years ago

“I had a customs problem regarding a parcel to Israel and Nicole has been very helpful sorting this out for me.”

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Posted 10 years ago

“Went to Interparcel with an unusual request, the customer service from Sam was brilliant, reactive and patient with my repeated requests. As an indication of the attitude and approach of the company was fantastic, really impressed me and would have no hesitation continuing to use them”

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Posted 10 years ago

“Good and qwuick response when enquiring for further tracking info on a parcel from Rachael Smith Thanks”

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Posted 10 years ago

“Bit of a mix up at our end-Analese sorted it for us with no problems-everything went like clockwork-Thanks a lot!!”

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Posted 10 years ago

“VERY HELPFUL WITH A RAPID RESPONSE.”

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Posted 10 years ago

“I contacted Rachel regarding rescheduling the collection. She provided very high quality and professional service. Everything sorted for me within few minutes :-) thank you”

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Posted 10 years ago

“Excellent service, and very helpful staff. Very impressed with Ellie who kept me up to date about a parcel that was held up, which meant I could inform our customer of the status of his order and maintain our professionalism.”

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Posted 10 years ago

“I recently used Interparcel delivery service and was very impressed indeed. Collection was on time and delivery was actually earlier than I thought. An easy and cost effective way to send parcels, no hassle with anything. Highly recommended! Thanks again. Mr R Ayres”

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Posted 10 years ago

“I am in discussions currently with James Giffen, who is helping me with a delivery to Guatemala. I initially called regarding my delivery and James came back and between us I believe we have sorted out everything within the hour. Arranging the collection, easy.... Printing of documents, spot on.... Not sure how many invoices I would need to USA, but James confirmed 4... This is my first week of using Interparcel (my colleague usually does this but is away on leave), and I must say, so far so good! Thank You Interparcel!”

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Posted 10 years ago

“I always use Interparcel for courier delivery and have never had any problems until today. I made a mistake entering our customer's address so the address label was wrong. Using the online chat system, a very helpful person at Interparcel called James fixed my mistake very quickly and efficiently.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews