Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful when parcel lost , got straight on to parcel force and was resolved in 2 days , instant response every time I emailed , dealt with Ellie Paul who was very helpful Thanks again”

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Posted 10 years ago

“An excellent service and when on one of my parcels I had a problem with the labels ,a lovely person calked Sam Kennard helped and sorted it all out for me. I could not have had better service. I use inter parcel for nearly all my parcels including Christmas gifts to overseas. . When spending a year in Ethiopia I set up a charity to get blankets to babies and used inter parcel to send them all out. Excellent, excellent, excellent !!!!”

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Posted 10 years ago

Hi Lindsey Cornish, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

“Parcel on time, there was a duplicative payment made in error but was resolved immediately, and competently”

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Posted 10 years ago

“Really easy and hassle free”

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Posted 10 years ago

“Very efficient service Good customer service Ellie was particularly helpful via "Chat"”

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Posted 10 years ago

“We've used Interparcel for our business shipping needs for a couple of years now. The website is really easy to use and the spread of different carriers and prices it offers is great. Things don't often go wrong, but if there's a problem with a delivery, their customer service agents are helpful and quick to respond. I would definitely recommend Interpacel.”

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Posted 10 years ago

“Lisa Irish was efficient and very helpful.”

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Posted 10 years ago

“Very impressed with Annelese McBride, who actively tracked down and found a package that had been delivered, when I could not find tracking number - great service Thanks”

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Posted 10 years ago

“Rachael Smith was very good ,quick to solve a ongoing problem we had”

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Posted 10 years ago

“It was my first time using you so I found it a bit slow filling the pages out, but I will get used to that. I had forgotten to print of the invoice page and rang your customer service. Mary Evans sorted this out for me and emailed it to me in minutes, I was very impressed.”

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Posted 10 years ago

“Staff Name: Kate Just great... used you many times :)”

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Posted 10 years ago

“Had an issue with a delay in getting this parcel to a customer of ours and "Becky Blythe" was great in assisting us with this and will use again.”

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Posted 10 years ago

“My only one good experience is connected with Lisa Irish. She response to my complain about prepaid message about delivery. She asnwered my question very quick and helpful. I´m not sure, if I can recommend this company, because I wasn´t able to found, that delivery from Highland to Mainland took longer time that advertised (we delivery your item till next day...that´s sometimes is not true). You didn´t get this information, when you ordered. My other communication via emails wasn´t very helpful to me. Phone call to call center was better. OK, if you will not claimed your order and you send it within Mainland, it could be good. It could ne, but not will be. But - still better possibility than Parcel Monkey. Filip Procházka”

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Posted 10 years ago

Dear Filip, Thank you for your review and please accept my apologies in regards to the transit times. Unfortunately some areas in the highlands and Island can take a little longer as it may be classed as a remote area. The service chosen does advise that it will be next day in most areas, unfortunately our system will not recognised if your area is in a remote area due to this in the future please contact us and we will confirm the transit time for you.

Posted 10 years ago

“I had some question about tracking and Rachel was really helpful. The quotes are much cheaper then direct couriers' and the website is clear and easy.”

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Posted 10 years ago

“I sent a parcel using information from the receiver I had. It turned out address was correct bat postcode was completely incorrect. Ellie managed to deliver my parcel even though my receiver's postcode was incorrect. Perfect service!!!”

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Posted 10 years ago

“Ordered a collection which went wrong. Asked them to change the collection address from a home to business and then ParcelForce turned up at the home address to deliver to the business address instead. Spoke to Ellie at Interparcel who bent over backwards to correct the mistake and rebook the collection this time using the correct addresses. 5 outta 5 for customer service !.”

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Posted 10 years ago

Hi Henry, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

“Lisa Irish was very helpful and responded quickly to my query. All problems were sorted and I am happy with the service she provided.”

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Posted 10 years ago

“James was a proper lad, and helped me locate a parcel that UPS decided to swallow up and hide somewhere. Quick, efficient service and stellar customer service.”

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Posted 10 years ago

“Always collect in good time and deliver on the date/ time requested.”

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Posted 10 years ago

“I have been in contact with Lisa Irish a Customer Services Advisor over the last few days & she has been a great help regarding a package we have in customs in Israel. Lisa is keeping me update with what is happening each step for the way.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews