Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always on time, never fail. Kirsty Cooney particularly helpful when the MD was is China and needed a sample sent for an urgent meeting. Arrived safe and sound and on time, good work team”

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Posted 10 years ago

“A great cost effective way to send parcels, I would not use anyonelse. I had a problem with a delivery as the recepitant was not home, Interparcel rectified this instantly over the phone. Many Thanks Lisa Irish for your help.”

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Posted 10 years ago

“Quick Answer and Straight to the point!”

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Posted 10 years ago

“We've been using Interpacel for a few years now for sending larger packages, roughly 10-20 packages a month. On the rare accasions when something does go wrong with a courier I've found Interparcel very helpful. Most recently we had some address trouble with a customer in Ireland. I was contact by a Customer Service Advisor named Lisa Irish to bring to our attention there was an issue with this package. She was very helpful and contacted the courier on our behalf to provide additional delivey instructions which enabled the package to be delivered.”

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Posted 10 years ago

Hi Warren Masters, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

“I have used Interparcel for several years now and the interface and booking process is very simple, the prices seem competitive and on rare occasions where I need to ask something, like I did tonight sending a package to the USA, the customer service has always been excellent [today Sam O/T] was brilliant. Thanks Tim”

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Posted 10 years ago

Dear Tim, Thank you for your review, very positive but you have given us a 1 star : ( if you wouldn’t mind please can you amend this : )

Posted 10 years ago

“Ellie was great. She helped”

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Posted 10 years ago

“Always my first go-to site, providing the best choice of courier, delivery options and keen price. Easy to navigate and simple requirements. Great help from support staff including recently Rachael Smith who helped me rapidly solve a signature problem. Thanks.”

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Posted 10 years ago

“Kate was very helpful.”

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Posted 10 years ago

“Kate was very helpfull, and has sorted my issue”

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Posted 10 years ago

“Excellent international service, I would highly recommend and customer service was very good”

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Posted 10 years ago

“Very efficient service with good communication all the way, thank you Rachael Smith!”

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Posted 10 years ago

“Very efficient service with good communication all the way.”

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Posted 10 years ago

“Lisa Irish was very useful sorting out my problem”

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Posted 10 years ago

“I booked a pre 9am delivery then realised I had input the wrong house number. I sent a chat message and Ellie replied immediately, corrected the mistake and emailed me new labels/paperwork, all within 2 minutes. Excellent service.”

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Posted 10 years ago

“Kirsty Cooney was very helpful and polite and she sorted out my problem within a few seconds. What more could you ask for...”

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Posted 10 years ago

“I use interparcel all the time, I have only ever had two difficulties with items not being collected, but customer services have always been really quick and helpful. I was in touch with Louise Evison the second time it happened (in three or four years, and technically it is an issue with the delivery company, not Interparcel) and she was very good, unfortunately a recollection couldn't be arranged in time for my specific needs, so I had to take it to the post office, but she arranged a full refund and issued a complaint to delivery company for me. Very relieved, thank you!”

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Posted 10 years ago

Dear Sarah Maycock, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

“I am delighted with the professional and kind nature in which my query was dealt with when using the Interparcel chat system. A lady called Sabrina assisted me and I was really pleased in the way she resolved my issue regarding a collection scheduled for today. Many thanks. Fred Dove”

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Posted 10 years ago

“I had to update an address for a parcel already in Korea, and James Giffen was extremely efficient and understanding in resolving this request. Excellent service.”

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Posted 10 years ago

“I chose to use Interparcel initially because their website was really clearly laid out. It was easy to use and I would recommend it to anybody. A "thank you" must go to Rachel Smith who followed up & sorted out a problem with a recent delivery address.”

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Posted 10 years ago

“Hello Kristy Cooney, Was excellent, she kept calm as I was phoning her with my problem. Instead of getting annoyed that the address had changed, she was professional and got on with the job and resolved the issue. I was impressed that she did not take it personally, but took it as something that she could turn it all around and fix it rather than say for God's sake you are a nuisance and I can not be dealing with people like you. She listened and acted on that information to make sure that the job was done. She did not at any point sound angry instead she had the attitude of a Saint who just wanted to help and resolve and make the customer happy that she would do her best and she did that. I can I ever possibly now go any other company and send anything when you have staff that climb mountains to help their customers without getting fed up of fixing a problem . At the time I was stressed as my brother had been taken down for not paying his taxes and fine so I was sad, but she was on top of her job, just making it all work. Your truly are a world class company. I would highly recommend you. Many thanks Interparcel. Ruby. 07866303500”

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Posted 10 years ago

Dear Ruby, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews