Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service i received from Stacey Mckay has been extremely good, she replied to my emails instantly and to every question i had about my delivery.”

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Posted 10 years ago

“The Interparcel service is prompt and value for money. It is very accessible.”

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Posted 10 years ago

“Apart from a mix up on todays delivery I will use again as I have done lots of times in the past”

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Posted 10 years ago

“Great service from Ellie on chat thank you.”

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Posted 10 years ago

“A very good company, I will certainly be useing them again”

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Posted 10 years ago

“Used Live chat & spoke with James G who was very helpful and answered my query very quickly.”

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Posted 10 years ago

“I was impressed with one of the staff (Rebeka Pulling) who took the time and displayed the patience in dealing with myself. Despite the fact that initially I was very angry at what had been happening, she dealt with me in a patient and calm manor and eventually was able to sort the problem out. The problem being an overseas company delivering an item and not having the same customer relationship as in the UK. Overall this lady impressed me with both her ability and with the company.”

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Posted 10 years ago

“I made an accidental error when completing the collection details on the online form, and so contacted you guys asap to have this error rectified. I did not expect to have this addressed within an hour, as it was by James Giffen. I very much appreciate the prompt and polite response from James... I now feel assured that my delivery will take place without any trouble. Thank you.”

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Posted 10 years ago

“The pick up did not take place as scheduled. And there was a mix-up (perhaps my fault) about the size of the parcel -- it was 95 and NOT 950 kgs. so I was hugely overcharged. I never received notice of deliver until today when STACY McKay quickly and efficiently tracked down the notice. She was superb!”

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Posted 10 years ago

“I have had a number of problems with different companies I have booked through Interparcel in the last month, lost, damaged and items delivered to completely the wrong address. I have in previous times found the staff disinterested in the problems and just wanting to get rid of me off the phone as a quickly as possible without really resolving the issues. I am a regular user of Interparcel sending out many items per week from my online shop. This past week Stacey McKay has been a breath of fresh air in helping quickly and efficiently to resolve a problem I've had with UPS, she has taken a personal interest and seen the problem right through to its conclusion. This has helped to restore my faith in Interparcel.”

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Posted 10 years ago

Hi Sophie, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

“I've just had an excellent example of how to deliver prompt, efficent customer serice from Katy Hall. This has made the likelihood of using Interparcel in the future a no brainer.”

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Posted 10 years ago

“Easy to use Website. Quick collection. Problems in transit - Tasha Miles has been very helpful in sorting it out.”

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Posted 10 years ago

“Had no idea how to have my sons tablet collected from Ibiza and returned to the UK when he left it there after a family holiday, all the BIG couriers were of no help. I googled and found Interparcel, the website was extremely easy to use and the priced were affordable. So far I have had a confirmation text that my parcel has been collected and an email from Rachael Smith confirming this also. She has been very customer focused at keeping me informed. If my parcel arrives as promised I will definitely use again! Thank you Rachael.”

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Posted 10 years ago

Hi Jennie Lucking, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

“Have used Interparcel for a few years and not had any problems”

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Posted 10 years ago

“Thank you to Ellie who answered my query in a fast, friendly manner :)”

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Posted 10 years ago

“Very good service. Had a problem with wrong collection time but sorted quickly. Stacey was very helpful.”

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Posted 10 years ago

“Already completed this but forgot to mention that Stacey McKay is usually the person that responds to any queries/issues with collections/deliveries. Stacey responds quickly and always provides a satisfactory solution for me.”

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Posted 10 years ago

“Always receive great service in response to any issues/queries with deliveries/collections.”

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Posted 10 years ago

“I was very disappointed to find out that my parcel had not been collected. I was not informed of this i had to make contact as i had not heard anything. A lady called Louise Evison has dealt with my enquiry and i am very pleased with her service she has arranged for my parcel to be collected today and kept me well informed of everything she was doing. I hope she does get recognition for the service she provides.”

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Posted 10 years ago

Hi Tracey Gallimore, I am sorry that your collection failed, unfortunately we are not always notified of failed collections by the couriers so we do need to be advised so we can re-book the collection . Thank you for your kind words in regards to Louise customer service, all feedback will be passed on. Should you have any further queries, please feel free to email us at reviewus@interparcel.com and we will get back to you as soon as we can.

Posted 10 years ago

“Interparcel has aways been very helpful and today Kate was again very efficient and helpful and resolved my problem quickly.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews