Interparcel Reviews

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I came across Interparcel when my normal carrier of choice stopped accepting my parcels as I was only sending out 4 or 5 per month. After a fruitless trawl of the other major players I came across Interparcel. They offered the opportunity to select from several carriers but without the minimum useage they had all insisted on. It's great that I can book a carrier for the same day collection, and not worry about whether they will turn up. After 2 years using Interparcel I would recommend them to anybody.”

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Posted 56 years ago

“We are a first time user and we received an excellent service - very quick, convenient and trustworthy. We will have no hesitation in using this service again for future shipments.”

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Posted 56 years ago

“No problems yet - keep up the good work”

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Posted 56 years ago

“Very good value for price,very quick delivery,reliable.”

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Posted 56 years ago

“Very good service, recommend.”

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Posted 56 years ago

“Every aspect of the process is straightforward and made user-friendly. Will definitely use again. Highly recommended.”

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Posted 56 years ago

“no issues service as stated”

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Posted 56 years ago

“I found the web page nice and easy to navigate and pick what service I wanted before sending my parcel. I will gladly use this service again. However I do have a suggestion to make. I would have liked the person who collected the package to be more identifiable, perhaps with a pass/photo card. He arrived at my home in an ordinary car and it was'nt until my parcel was barcode scanned that I was comfortable to let go of my parcel. On the whole I am extremely pleased with the service and I loved how easy it was to select what service I needed and kept well informed all the way along with the tracking system. Great!”

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Posted 56 years ago

“Can recommend the Interparcel Premium as uses UPS and Insurance cover per parcel is up to ?150 before extra cover has to be bought. Booking collection and delivery day on line and choice of services offered / prices good. (Web site has character limits on names and addresses -- guess so not to exceed the bar coded label size--- but if long a few attempts needed to cut down / still be meaningful) . Strong, very polite and helpful UPS collection Driver made short work of carrying 23 Kg boxes and collected well within time slot . Tracking Parcels on Interparcel.com --- perfect -- so many regular timed updates of where Parcels were on journey and I saw signature of person who was named to receive them. I paid few pence extra for SMS to confirm delivery and got both SMS shortly after the early 10:45 delivery. At appx ?17 (incl Vat) each to collect from my home, ship and deliver next day for 10:45 hrs in UK 2 large boxes each of 23 Kg weight by UPS tracked, signed for and insurance cover up to ?150 per box as standard --- Is a Brilliant first class Premium Service at a good economic price!”

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Posted 56 years ago

“The choice of option is easy to understand on the web site. Communication is good and the pick-up and delivery service were great (although I know that was out of Interparcel's hands). One slip up though - I did book to be sent a message on my mobile when delivery occurred, but nothing turned up, was waste of .23p! Have used in the past and will use them again!”

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Posted 56 years ago

“VERY EFFECTIVE SERVICE - DOES WHAT IT PROMISES. DO YOUR BIT BY SUPPLYING ALL RELEVANT DETAILS, AND INTERPARCEL DOES THE REST !”

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Posted 56 years ago

“Easy to use, competitive prices. Will use again”

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Posted 56 years ago

“Easy site to navigate and apart from one thing I didn't understand which was solved when I phoned and actually spoke to a human being, the whole thing went really well. A competitive price and I felt confident that my goods would get there safely.”

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Posted 56 years ago

“I have had nothing but excellent service from InterParcel over the past few years. The procedure is quick and well thought out, the range of prices is excellent too, as is the pick-up that is always on time. And getting my book shipments from the UK to Texas - often in only 2 days! - simply can't be beaten.”

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Posted 56 years ago

“Very efficient and easy to use will use again”

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Posted 56 years ago

“Was so easy to use and to get price and day of pick up and delivery tracking was great ,even showing who signed for it .so good used them again the next day .gives you a good range of postal options”

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Posted 56 years ago

“I can't praise Interparcel highly enough. I booked the parcel in over the Easter weekend, it was collected as promised on Tuesday, and delivered to Sweden on Friday. The tracking process was quick and clear at every stage of the journey.”

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Posted 56 years ago

“I have been very pleased with the service I get”

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Posted 56 years ago

“Very easy to use, quick and convenient. Watch out for hidden costs though that appear at checkout although in fairness these are down to actual couriers.”

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Posted 56 years ago

“My daughter/Son in law and 3 grandchildren moved to Spain 14 months ago.I have sent 5 parcels in that time and they have arrived on time or earlier. Their have been several couriers but UPS was the best by far with the continuos tracking up date information,Other couriers updated tracking when the parcel was in the uk but when it arrived overseas it was a bit lax,for instance my daughter said the parcel had arrived but when I checked the tracking 3+ hrs later it said it was still in transit,but otherwise no real complaints. So easy to book the price for sending a parcel was excellent . Would certainly recommend to friends and family”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,937 reviews