Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,938 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having been a former customer of interparcel.com for many years, I feel it is time for me to express my deep felt opinions of this incompetent and unreliable organisation. Slow communication, extremely unorganised and a high percentage rate of lost packages are the main points that let this company down. Their left hand does not know what their right hand is doing and the ‘jobsworth’ robotic staff are absolutely diabolical, nonchalant, unwilling to go that extra mile and completely unable to offer any kind of reasonable service. Adding to that volatile mix are courier companies such as Hermes, that are clearly run by imbecilic bone idle Neanderthals who care even less about your package. Hermes might deliver your package, if they can locate it in the first place that is! Hermes will not bother to attempt to deliver your package but instead enter information into their system that is blatantly incorrect, for example ‘Could not gain access’ (to a property that has no sign of any sort of gate). Dockets are not left for customers, packages are marked as delivered a whole 24 hours before they are actually delivered and when the recipient calls Hermes to arrange a redelivery, the package can no longer be located, resulting in unhappy recipients and this has a huge impact on my reputation as a business. If you buy a service from interparcel that requires a signature upon delivery (which costs more) but the delivery driver feels he cannot be bothered to get that signature, its ok, interparcel do not care and you are certainly not going to get a partial refund that’s for sure! I have not given a complete stranger (the delivery driver) clearance to freely decide if my package is or is not valuable and can decide whether or not to bother to get that signature THAT I HAVE PAID FOR. Any mention of the illegal act of selling a service that is not actually provided is always ignored and it is time that potential customers know the truth. Despite many complaints to interparcel, they discontinue communications and ignore any further emails. But they have not yet finished with handing out further pain just yet, we need to endure even further systematic failures by this company. Our cherished and expensive parcel is lost and now the insurance robots need to process your insurance claim which will be a slow process, delayed for several days and at that very moment that interparcel are about to issue a slow vintage edition cheque, your package is located and your claim is cancelled. How many days have passed since I sent my package? Only 38 long drawn out days of being kept in the darkness of interparcel. Did my package finally find its way home to me when interparcel informed me that it had been located SEVEN DAYS AGO I hear you ask? No, it has been lost again! No communication from interparcel once again. A valuable item lost, an insurance claim cancelled, an unhappy (refunded by me) recipient and a furious ‘out of pocket’ interparcel/Hermes victim. Interparcel have lost a great number of my packages and they are lost by most of the courier companies that they employ but Hermes are by far the worst of the worst. Save yourself weeks of anguish and avoid interparcel like the plague, it is extremely bad for business and you will do far better by going directly to a courier company via their own website. I have used several third party courier brokers like interparcel and they are all run by the same unprofessional robots. Avoid them all and use a modern super-efficient courier like DPD and go to them directly, you will even save money too.”

Helpful Report

Posted 9 years ago

I am very sorry for the issue that you have had with your order. We can only ever provide the information to the customer that the carriers provide us with and can only apologise if this is incorrect. We also sell many other services so if there is a particular one you wish to avoid there are many others to chose from.

Posted 9 years ago

“You get a variety of choices of courier collectors who's prices are cost effected”

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Posted 9 years ago

“All fine; quick pick up and delivery”

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Posted 9 years ago

“Good range of services at EXCELLENT prices.”

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Posted 9 years ago

“Very easy to use”

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Posted 9 years ago

“Efficient.”

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Posted 9 years ago

“Alls good until you need to make a claim .. more like customer argument service .. than actually doing anything positive”

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Posted 9 years ago

Hi Siobhan, Thank you for taking the time to write a review. I have been back through your orders in the last three months and cannot find that any claims have been processed on your behalf. I would recommend that you contact us again regarding your claim so that we can look into this further for you.

Posted 9 years ago

“Good service, very efficient and well priced.”

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Posted 9 years ago

“I was kept informed on progress, delivery was on time & the item was undamaged”

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Posted 9 years ago

“Excellent service. Many thanks.”

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Posted 9 years ago

“speedy delivery of my packages”

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Posted 9 years ago

“I am delighted with the service provided by Interparcel.”

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Posted 9 years ago

“AVOID AVOID AVOID Did not get the service that I paid for, customer service offered no help at all and would not compensate me fairly or resolve my problems. My advice would be go to the carrier directly as at least they can help you if something goes wrong.”

Helpful Report

Posted 9 years ago

Hi Michael, Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with the service that you have received, unfortunately the service selected is one of the standard drop off services where no money back guarantee applies. The driver will try his best to collect the item the same day that the parcel is dropped off, however this will depend on the time that the parcel is dropped off to the access point by the customer. If the driver has already been, the item will be collected on the next working day. The parcel has been collected today and further scans will follow shortly.

Posted 9 years ago

“Easy system, best value options displayed from collection to drop off, whatever suits you for your parcel. Quick delivery and happy customers.”

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Posted 9 years ago

“Good service and a great price.”

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Posted 9 years ago

“It saved me from going and queuing at the post office. It is a very convenient service and a little cheaper than royal mail. It also gave me the option of collecting a parcel and then getting it delivered to my doorstep. It's an invaluable service with lots of options. Myhermes, however needs improving but I know that is nothing to do with you. Thanks.”

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Posted 9 years ago

“Mary Evans ...........is a 5 Star Customer Service Advisor So simple...she located all my details when I thought I had lost everything! Then I located my shipment and now all is well. She did it really quickly - so thanks Mary Tim Cobley”

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Posted 9 years ago

“Efficient and easy to use”

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Posted 9 years ago

“Easy booking, reasonably priced, delivered on time.”

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Posted 9 years ago

“very good service, the best.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,938 reviews