Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“do not use. my Digital Audio Tape player, which is not replaceable, was damaged beyond repair”

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Posted 8 years ago

Good afternoon, Thank you for your review. I am very to hear the parcel arrived damaged. Upon checking the order number given, I can not see we were contacted regarding the damage item. The service you selected you could be eligible for a claim. Please can you email reviewus@interparcel.com the order details and we will certainly check this for you. Once again I do apologies for the inconvenience caused.

Posted 8 years ago

“Great service & quick help from KATE HALL :-) here!!”

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Posted 8 years ago

“Why I continue to use this company is beyond me. As the saying goes buy cheap buy twice! Which indeed I did then had to try and recoup a refund! Paid via Amazon Pay and up popped an error screen to say payment had failed to be taken so paid via another method only then to get a notification the following day to say that payment via Amazon pay had indeed been taken. Emails yet again over to their 'customer services' department (I use that term loosely!) and a refund was arranged. However this was only the start of the problems! Failed to collect parcel booked for the 14.2.17 then told me that it had indeed been collected which of course it had not. After numerous emails and images later, we finally now have this parcel re-booked on but for date the parcel was due to be delivered, 16.2.17 . This has not only resulted in my small business having a delay in receiving a refund for goods, but also missing the deadline for a refund from my wholesalers, which has now resulted in me spending precious time explaining the failed service to my wholesalers, however luckily they have kindly wavered their 'refund for returns window' yet again for the fact that this indeed was circumstances out of my control by a incompetent 3rd party. No apology has been received, no offer of an upgrade of service and an absolute outright lies in emails to myself. Be warned there is no ownership, no responsibility for mistakes incurred by this company and indeed their sheer lack of customer service is disgraceful and not a way to conduct a business. This is not the only time I have encountered problems with inter-parcel as nearly every delivery I personally or my business has encountered incompetence and school-boy errors. Will 100% after this incident will not be using this company again as I simply do not have the time to be messing around trying to right the wrongs of other. I would be quicker delivering it myself!!!!”

Helpful Report

Posted 8 years ago

Hi Becky, Thank you for your review. I am very sorry for the issues surrounding the bookings. I can confirm the refund has been processed for the Amazon order. The collection has been rescheduled in for tomorrow. Once again I do apologies for the inconvenience caused.

Posted 8 years ago

“Value for money”

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Posted 8 years ago

“So speedy and efficient. That is all that is required and it was. Thank you.”

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Posted 8 years ago

“The collection and delivery are always excellent, particularly your Winchester man. However, on this occasion the cost was much higher than forecast because the delivery is to the Highlands & Islands of Scotland which wasn't made clear when I got a quote.”

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Posted 8 years ago

“Quick delivery, good rates but more importantly excellent customer services Somehow i paid for my last order 3 times Contacted customer services and Sam their representative quickly refunded my money Thanks a lot Sam”

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Posted 8 years ago

“Very fast and helpful personal service. Thank you Nicole.”

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Posted 8 years ago

“Good peronnelfor delivery. Very good asistance from office staff. All highly satisfactory”

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Posted 8 years ago

“Collected on time.”

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Posted 8 years ago

“Always good service,if any problem always solved quickly.Thanks”

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Posted 8 years ago

“Good communication, collected and delivered at times and dates set out as I booked the job. For the price it was very reasonable. I would not hesitate to use this service again.”

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Posted 8 years ago

“Watch out for when a shipment goes wrong - they wriggle out of any assistance or help, case of "Not my Problem"”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review. I am sorry to hear you have had a problem with our service. Please can you email the order details to reviewus@interparcel.com.

Posted 8 years ago

“Notified by email of the anticipated delivery dates as per the anticipated advertised schedule. The delivery arrived within the schedule”

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Posted 8 years ago

“Used them for years and they always get the service I need”

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Posted 8 years ago

“Easy to use site and great prices,I love it!”

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Posted 8 years ago

“The system did not accept that I directly filled in the full postal code in UK in one sequence - had to stop several times to point at prewritten alternatives for the continuation. That is a stressing feature!”

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Posted 8 years ago

“Recently good , previously bad, so the jury is still out...”

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Posted 8 years ago

“Having been a former customer of interparcel.com for many years, I feel it is time for me to express my deep felt opinions of this incompetent and unreliable organisation. Slow communication, extremely unorganised and a high percentage rate of lost packages are the main points that let this company down. Their left hand does not know what their right hand is doing and the ‘jobsworth’ robotic staff are absolutely diabolical, nonchalant, unwilling to go that extra mile and completely unable to offer any kind of reasonable service. Adding to that volatile mix are courier companies such as Hermes, that are clearly run by imbecilic bone idle Neanderthals who care even less about your package. Hermes might deliver your package, if they can locate it in the first place that is! Hermes will not bother to attempt to deliver your package but instead enter information into their system that is blatantly incorrect, for example ‘Could not gain access’ (to a property that has no sign of any sort of gate). Dockets are not left for customers, packages are marked as delivered a whole 24 hours before they are actually delivered and when the recipient calls Hermes to arrange a redelivery, the package can no longer be located, resulting in unhappy recipients and this has a huge impact on my reputation as a business. If you buy a service from interparcel that requires a signature upon delivery (which costs more) but the delivery driver feels he cannot be bothered to get that signature, its ok, interparcel do not care and you are certainly not going to get a partial refund that’s for sure! I have not given a complete stranger (the delivery driver) clearance to freely decide if my package is or is not valuable and can decide whether or not to bother to get that signature THAT I HAVE PAID FOR. Any mention of the illegal act of selling a service that is not actually provided is always ignored and it is time that potential customers know the truth. Despite many complaints to interparcel, they discontinue communications and ignore any further emails. But they have not yet finished with handing out further pain just yet, we need to endure even further systematic failures by this company. Our cherished and expensive parcel is lost and now the insurance robots need to process your insurance claim which will be a slow process, delayed for several days and at that very moment that interparcel are about to issue a slow vintage edition cheque, your package is located and your claim is cancelled. How many days have passed since I sent my package? Only 38 long drawn out days of being kept in the darkness of interparcel. Did my package finally find its way home to me when interparcel informed me that it had been located SEVEN DAYS AGO I hear you ask? No, it has been lost again! No communication from interparcel once again. A valuable item lost, an insurance claim cancelled, an unhappy (refunded by me) recipient and a furious ‘out of pocket’ interparcel/Hermes victim. Interparcel have lost a great number of my packages and they are lost by most of the courier companies that they employ but Hermes are by far the worst of the worst. Save yourself weeks of anguish and avoid interparcel like the plague, it is extremely bad for business and you will do far better by going directly to a courier company via their own website. I have used several third party courier brokers like interparcel and they are all run by the same unprofessional robots. Avoid them all and use a modern super-efficient courier like DPD and go to them directly, you will even save money too.”

Helpful Report

Posted 8 years ago

I am very sorry for the issue that you have had with your order. We can only ever provide the information to the customer that the carriers provide us with and can only apologise if this is incorrect. We also sell many other services so if there is a particular one you wish to avoid there are many others to chose from.

Posted 8 years ago

“You get a variety of choices of courier collectors who's prices are cost effected”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,936 reviews