Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,938 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service from start to finish. I could never recommend this company to anyone! They attempted delivery to the wrong address, damaged the parcel, are now returning to me with smashed glass and not only have they charged me for this disastrous service, they are not honouring the £250 insurance policy I took out. They are saying the small prints states they won't insure pictures, although they will accept them for delivery?! Apparently Parcelforce are the company to use, wish I had know that 2 weeks ago before this whole fiasco unfolded.”

Helpful Report

Posted 9 years ago

Hi Jill, I'm very sorry that this item has been damaged whilst in transit and for the inconvenience this has caused to you and your customer. As we class glass as a restricted item we are unable to offer any claim on this occasion. We do advise that although we will accept such goods they are not suitable for our services and are therefore sent at your own risk.

Posted 9 years ago

“Clear website, easy booking, quite broad comparison of courier prices.”

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Posted 9 years ago

“do not use. my Digital Audio Tape player, which is not replaceable, was damaged beyond repair”

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Posted 9 years ago

Good afternoon, Thank you for your review. I am very to hear the parcel arrived damaged. Upon checking the order number given, I can not see we were contacted regarding the damage item. The service you selected you could be eligible for a claim. Please can you email reviewus@interparcel.com the order details and we will certainly check this for you. Once again I do apologies for the inconvenience caused.

Posted 9 years ago

“Great service & quick help from KATE HALL :-) here!!”

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Posted 9 years ago

“Why I continue to use this company is beyond me. As the saying goes buy cheap buy twice! Which indeed I did then had to try and recoup a refund! Paid via Amazon Pay and up popped an error screen to say payment had failed to be taken so paid via another method only then to get a notification the following day to say that payment via Amazon pay had indeed been taken. Emails yet again over to their 'customer services' department (I use that term loosely!) and a refund was arranged. However this was only the start of the problems! Failed to collect parcel booked for the 14.2.17 then told me that it had indeed been collected which of course it had not. After numerous emails and images later, we finally now have this parcel re-booked on but for date the parcel was due to be delivered, 16.2.17 . This has not only resulted in my small business having a delay in receiving a refund for goods, but also missing the deadline for a refund from my wholesalers, which has now resulted in me spending precious time explaining the failed service to my wholesalers, however luckily they have kindly wavered their 'refund for returns window' yet again for the fact that this indeed was circumstances out of my control by a incompetent 3rd party. No apology has been received, no offer of an upgrade of service and an absolute outright lies in emails to myself. Be warned there is no ownership, no responsibility for mistakes incurred by this company and indeed their sheer lack of customer service is disgraceful and not a way to conduct a business. This is not the only time I have encountered problems with inter-parcel as nearly every delivery I personally or my business has encountered incompetence and school-boy errors. Will 100% after this incident will not be using this company again as I simply do not have the time to be messing around trying to right the wrongs of other. I would be quicker delivering it myself!!!!”

Helpful Report

Posted 9 years ago

Hi Becky, Thank you for your review. I am very sorry for the issues surrounding the bookings. I can confirm the refund has been processed for the Amazon order. The collection has been rescheduled in for tomorrow. Once again I do apologies for the inconvenience caused.

Posted 9 years ago

“Value for money”

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Posted 9 years ago

“So speedy and efficient. That is all that is required and it was. Thank you.”

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Posted 9 years ago

“The collection and delivery are always excellent, particularly your Winchester man. However, on this occasion the cost was much higher than forecast because the delivery is to the Highlands & Islands of Scotland which wasn't made clear when I got a quote.”

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Posted 9 years ago

“Quick delivery, good rates but more importantly excellent customer services Somehow i paid for my last order 3 times Contacted customer services and Sam their representative quickly refunded my money Thanks a lot Sam”

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Posted 9 years ago

“Very fast and helpful personal service. Thank you Nicole.”

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Posted 9 years ago

“Good peronnelfor delivery. Very good asistance from office staff. All highly satisfactory”

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Posted 9 years ago

“Collected on time.”

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Posted 9 years ago

“Always good service,if any problem always solved quickly.Thanks”

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Posted 9 years ago

“Good communication, collected and delivered at times and dates set out as I booked the job. For the price it was very reasonable. I would not hesitate to use this service again.”

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Posted 9 years ago

“Watch out for when a shipment goes wrong - they wriggle out of any assistance or help, case of "Not my Problem"”

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Posted 9 years ago

Good morning, Thank you for your review. I am sorry to hear you have had a problem with our service. Please can you email the order details to reviewus@interparcel.com.

Posted 9 years ago

“Notified by email of the anticipated delivery dates as per the anticipated advertised schedule. The delivery arrived within the schedule”

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Posted 9 years ago

“Used them for years and they always get the service I need”

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Posted 9 years ago

“Easy to use site and great prices,I love it!”

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Posted 9 years ago

“The system did not accept that I directly filled in the full postal code in UK in one sequence - had to stop several times to point at prewritten alternatives for the continuation. That is a stressing feature!”

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Posted 9 years ago

“Recently good , previously bad, so the jury is still out...”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,938 reviews