Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Public service message: Don't ever use #interparcel delivery service. They are incompetent and irresponsible!!! Not only did they lose my parcel, they also withheld this terrible news. Please avoid this unprofessional parcel delivery company!!!!”

Helpful Report

Posted 8 years ago

Hi Urouj, Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with the service that you have received. Unfortunately we were notified by the courier that this item had been lost in transit and so an email was sent to the sender of the parcel to advise that we would need to move forward with a claim for loss. This email was sent to the sender just under an hour before you called, we have not withheld any information and always aim to keep the customer as up to date as possible. Once again, I am very sorry for the loss of this item.

Posted 8 years ago

“Awful hard-faced and "money grabbing at all costs" company. Steer clear otherwise you will be sorry. Horrid and nasty company Lose items due to bad service. No explanation given and then wriggle out of any compensation. Not even offered the courtesy of an apology. Been with Interparcel for a while and only lack of time stopped me changing to another better rated one.. It has been nothing but constant stress and upset time after time and finally moving on. Will put it down to bad research in the first place.”

Helpful Report

Posted 8 years ago

Good Afternoon, I am very sorry for the loss of your item. I have been unable to find an order with your details. Please can you send the order number to reviewus@interparcel.com so that this can be looked into for you.

Posted 8 years ago

Hi, I am very sorry for any problems you may have experienced when using our service. Unfortunately I am unable to locate any orders with your details, please could you send your order number over to trustpilot@interparcel.com and I will get this looked into further for you.

Posted 8 years ago

“Parcel badly damaged (dropped from height by the looks of it) and generally dirty like it had been dragged/kicked across the ground. Electronics item inside dented and damaged beyond repair. When I tried off claim on the included insurance the claim was rejected with the off hand response that it can't have been packaged correctly.”

Helpful Report

Posted 8 years ago

Hi, I am very sorry that your item has been damaged whilst in transit. Please could you send the order number this is regarding to trustpilot@interparcel.com and I will ensure this is looked into further.

Posted 8 years ago

“No hassle, the parcel arrived before lunch time after previous day order.”

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Posted 8 years ago

“Booked Parcelforce delivery and dropped off at depot Wednesday pm, arrived at UK destination Thursday am. Wow!! Satisfied customer”

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Posted 8 years ago

“Service is easy to use and effective. Have been using inter parcel for years and will continue if the service stays the same :)”

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Posted 8 years ago

“Atrocious service. Selected a time window, which almost all other companies seem to be able to guarantee, other than Interparcel. Took a half day off work, and 6 hours later I call only to be told they "Don't know where their drivers are" (Nonsense.) and that there's no way of looking at the driver's schedule to let me know when he is expected to arrive. Very clear issues with this: 1) Am I expected to sit around for 11 hours (8am to 7pm) in my house, not going for a shower, or to the toilet or to listen to music or function at all, just incase I miss my sporadic pick up attempt? 2) Almost all drivers in major companies are GPS tracked, yours are no different. If you insist they are not? They will have a mobile phone at all points. Which can be used to obtain information relating to my next point: 3) All drivers have a set delivery schedule at the start of the day. It's the only way to ensure the most efficient route is selected for pickups during the day. My pickup driver knows exactly what time he's projecting to pick up from my flat. WHY PROVIDE A COLLECTION WINDOW IF THIS IS ARBITRARY AND IS NOT ADHERED TO? 4) From the plan set out for the day, contact me and tell me what time my parcel will be collected from his or her schedule. You have my mobile number, and I have paid extra to be given SMS updates. 5) I have paid for a premium service, I expect a premium service. 6) Lying about your processes to the customer when I phone up, or miseducating your contact centre staff on these processes loses you customers. I shall not be using Interparcel again, after many years of using your service. Business lost.”

Helpful Report

Posted 8 years ago

Hi Sean, unfortunately the couriers do not provide guaranteed times for collection so we are unable to guarantee these to our customers. We can always request a time and the drivers will always try and follow these, however the routes can change throughout the day due to adding jobs and traffic ect. We do clearly advise that the times are requested only when the order is placed.

Posted 8 years ago

“Excelent service”

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Posted 8 years ago

“I have posted two parcels this week, I find Interparcel straightforward and like the choice of courier options available, which may fit in with specific delivery or collection timing and also the available price options. I had two on-line chat sessions with Nicole Rowland within Customer Services and found her to be very efficient and a friendly approach. Well done to her and Interparcel.”

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Posted 8 years ago

“Straight forward service and affordable.”

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Posted 8 years ago

“The pricing is good and the system is (mostly) user friendly. The only negatives are that the tracking number of your order only appears on the shipping label, so you can't look it up anywhere, and isn't on your receipt, and the recent problems with payment - on several occasions, the website has taken payment (both PayPal and Debit Card), then failed to update that payment has been received, so you have paid, but can't access your labels, and the only solution is to try it again and then ask for a refund of the additional payments. This once happened 3 times in a row with 2 different payment methods.”

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Posted 8 years ago

“Really good”

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Posted 8 years ago

“Prompt and efficient”

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Posted 8 years ago

“Arriving in time”

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Posted 8 years ago

“Very efficient on collection and delivery. Couldn't fault it”

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Posted 8 years ago

“Delivery times as advertised.”

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Posted 8 years ago

“it was good value and easy to use”

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Posted 8 years ago

“THE PRICE AND SERVICE”

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Posted 8 years ago

“So far this last 6 months - 1 pack lost forever, no compensation. Another pack damaged allegedly on its way back to us, presumed lost. Now another thats been sitting in transit according to tracking for over a week! - Chatted with them 3 times about this one, no tangible action to resolve, picked up 27th Feb, now 14th March not interested in finding out where it is. Seriously need to work on their service level agreements with the courier companies.”

Helpful Report

Posted 8 years ago

Hi Nick, Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with the service that you have received. I can see that your most recent order has been raised with the courier in question. They send this on with a third party who they are in contact with. As soon as we receive any further information from them, we will be straight back in contact.

Posted 8 years ago

“Easy, convenient service. Quick delivery. Very cost effective.”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,936 reviews